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THE LACK OF SUPPORT PART 2


Kingnick
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THANKS SKNIS FOR BLOCKING MY THREAD TO WHERE I COULDN'T ANSWER YOUR QUESTION.

I DIDN'T FELL THE NEED TO ANSWER IT AS I HAD ALREADY POSTED THE ANSWER ON MY FIRST POSTING THE ONE YOU DIDN'T READ. BUT THANKS FOR BLOCKING OUT.

 

Yes, I have contacted Roxio I got this:

 

Have you tried our online self-service tools? For instant support, please try one of the tools below:

 

Discussion Groups - http://forums.support.roxio.com/

Knowledgebase - http://kb.roxio.com

 

That means I get to talk to you guys about this as if you are the ONLY support for Roxio yet all of you are quick to tell a user like myself that you have nothing to do with Roxio but for some reason you have the power to lock me out of my own thread.......even though you don't work for Roxio... NICE PERKS how much do they pay you? Can I get a job shuting people out of the forms too?

 

If you had looked at my first posting it answered your questions. But we will go over it again until you get it because I can't return this flakey software:

 

YES, the net frameworks were uninstalled and 3.5 was reinstalled.

Yes, I'm having the error that says I must install 10 EMC before it can install the program and it does a roll back.

Yes, I clicked the link to that page to download the hotfix which wouldn't install.

Yes, I took the next step in uninstalling the software and doing the clean install that took forever to do.

Yes, I downloaded the Mircosoft registry remover program and followed it to the letter.

 

As far as my computer goes it's a Intel duo core E8400 3 GHz with 2 gigs of ram running sp3.

CDR/DVD is a pioneer 215D.

 

This computer had a fresh wipe and reload and didn't have an of my old Roxio 6 program on it to give it any problems and no I'm not running any other programs of this type. Nothing that has anything to do with audio or video other than what came with my XP Pro software.

 

This is not a download it is from a disc and as far as I know I have done everything that has been mentioned in this form.

 

And when I complain about this flaky software "you people who don't work for Roxio" shut me out of the thread.

 

Since Roxio won't support the software unless I want to shell out $2.00 a minute I'd sure like to know what they pay you guys to shut people out that want to warn the others about this software and it's problems.

 

As I stated before. I was a die hard Roxio fan I have bought versions 4,5,6,7 and now 2009. Also you guys are asking me quesitons that I have already answered in my 1st posting. What are all of the steps to install this software..........STEP BY STEP instead of sending me to 8 different links......Can you tell me that?

 

I would like to give this software the benifit of the doubt. But it is flakey....I just reinstalled the older Version 6 and no problems so what gives? And why can't Roxio support it's own software instead of putting some of you monitors in charge of their website? I don't get it............I really don't.

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You have put much more information into this post than you did in the first whole thread. Perhaps someone will be able to help with the additional information you provided.

 

None of the frequent posters here are paid help; we do it because we also had problems when we started and found help here. It is a little give back. The frequent posters also use the software more than the normal user. I use it for everything from internet audio capture to burning AVCHD discs of videos I take. I open my copy of Creator 2009 and do something with it more than 4 times a week (I'm retired) so I have a lot of experience with the software.

 

I hope you find the help you need.

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................... What are all of the steps to install this software..........STEP BY STEP instead of sending me to 8 different links......Can you tell me that?

........................

 

The "Clean Install" is the only 'steps' to correct installation/usability issues followed by updating to the latest SP.

 

*** CLEAN INSTALL LINKS ****

v 7.5, 8, 9, 10

XP: http://kb.roxio.com/content/kb/Creator/000086CR

 

Creator 2009

XP: http://kb.roxio.com/content//kb/Creator/000206CR

 

*** Creator 2009 updates ****

http://www.roxio.com/enu/support/c2009/software_updates.html

 

 

As to their tech support charging for calling them, as others have posted, they typically do not charge for the type of issues you have posted about, regardless of what their blanket statement reads. You also have the option of trying their "Live Chat", which is available during their same regular business hours as their phone support is. The Live chat link only shows up when available. If the link for it doesn't work on the one page, try the other.

 

********* support contact Links [incl Live chat]

http://www.roxio.com/enu/support/emc10/contact.html

 

http://www.roxio.com/enu/support/c2009/contact.html

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Yes, good luck, maybe someone can get around your attitude but I have better things to do ;)

 

Now your trying to provoke me into a fight with you....NICE ATTITUDE JIM. Have you considered a working for Roxio?

 

As for the rest of us......we have to endure your comments as we repeatedly try to install and reinstall this flakey software.

 

Of course no one has the right to forewarn the others on here just how difficult the software is to install or that they should return it to send Roxio the message just how many people are having trouble trying to just install it.

 

IF amazon says 50% give it a 1 star rating and 28% give it 5 those are not very good numbers.

 

Someone said well it's a complex program.....yeah, so complexed you can't install it without running a registry removal tool to try to re-install it. Perhaps they should package it with Windows. At least I can call them and their software isn't that much more and it's an operating system.

 

 

 

 

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The "Clean Install" is the only 'steps' to correct installation/usability issues followed by updating to the latest SP.

 

*** CLEAN INSTALL LINKS ****

v 7.5, 8, 9, 10

XP: http://kb.roxio.com/content/kb/Creator/000086CR

 

Creator 2009

XP: http://kb.roxio.com/content//kb/Creator/000206CR

 

*** Creator 2009 updates ****

http://www.roxio.com/enu/support/c2009/software_updates.html

 

 

As to their tech support charging for calling them, as others have posted, they typically do not charge for the type of issues you have posted about, regardless of what their blanket statement reads. You also have the option of trying their "Live Chat", which is available during their same regular business hours as their phone support is. The Live chat link only shows up when available. If the link for it doesn't work on the one page, try the other.

 

********* support contact Links [incl Live chat]

http://www.roxio.com/enu/support/emc10/contact.html

 

http://www.roxio.com/enu/support/c2009/contact.html

 

Thanks Larry I will try this again...

 

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This may or may not help, but I seem to recall that having .NET framework 3.5 installed prior to installing Creator 2009 (and possibly 10) can cause the installation to fail. If you have .NET framework 3.5 or 3.5 SP1 installed, uninstall it using add/remove (uninstall 3.0 as well to be sure). Then you can reinstall them after the EMC or Creator has been successfully installed.

 

 

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