interrupted install creator 2009

[hede1975]

I have microsoft windows XP, media center edition, Version 2002, service pack 3. AMD Athlon 64 Processor, 3700+, 2.21 Ghz, 2 GB RAM. Im trying to install roxio creator 2009, without success. It begins installing through microsoft.net v3.5, directx 9 runtime, and through smartsound, than it gets to something that begins with run..... not sure what it is exactly it goes too fast.......than i get an error message saying my installation has been interupted....my system is unchanged....start installation later if i want to install it later.

 

I bought the program in the usa....and im trying to install it on a pc in norway. I have installed other programs bought in the usa without any problems. I have tried to look for the dsetup.dll in system 32.....but it is not there. I am not a experienced pc user, so im afraid to try that clean install that is all over the forums. I am terrified of ruining my pc, by editing my system registery. I have spent 2 days looking through the forums for answers, but im at a loss. I dont know how to fix this. Please help. Cant dial toll free numbers from norway.

[Jim_Hardin]

“dsetup.dll” is fairly common… I have one on newly formatted PC that never has had any Roxio program installed. Another PC, with Roxio has that dll under Sony Setup for Sony Vegas. Two others (XP & Vista) that don’t have on one of them on their HDD’s.

 

I am guessing the one referred to in the KB here is one that they know gets written and is normally deleted at the end of Setup. If left behind during a interrupted Setup, it wrecks havoc with new attempts.

 

The one you found must belong to another program – but you could delete it to the Recycle bin and give it a try???

 

There is no known conflict with other programs that we have ever heard of.

 

At this point I am stumped! This did happen to me once and I ended up reformatting the HDD (twice!) before it worked. A week or so later that HDD failed so that could have been my problem.

 

[hede1975]

Maybe this helps....i tried installing it again and watched it really closely to see exactly where it stops....the last thing was Roll back DirectX9 Runtime. Any ideas? Thankyou

 

Didnt work to delete the dgsetup.dll.....

[bimicher]

Download and install the Windows Installer Cleanup Utility from the website below:

 

http://support.microsoft.com/default.aspx?...kb;en-us;290301

 

This will remove any Roxio or Sonic applications that are on the computer. Once it's done, go back to the Microsoft website and install all the .NET Framework's you uninstalled (don't know why you did that - you shouldn't have). Download all of them EXCEPT .NET Framework 3.5 SP1.

 

Install the software and see if you can continue. If you get the software installed, IMMEDIATELY download and install Service Pack 4.

 

"Windows Installer Cleanup Utility" will not remove the Roxio or Sonic applications from your computer. All it does is " remove the installation files so that you can start the installation, upgrade, or uninstall over"

[Jim_Hardin]

Maybe this helps....i tried installing it again and watched it really closely to see exactly where it stops....the last thing was Roll back DirectX9 Runtime. Any ideas? Thankyou

 

Didnt work to delete the dgsetup.dll.....

As part of the Clean Install you should be deleting the DirectX 9. You are doing that aren't you?

 

I have called on some friends for help with this.

[Jim_Hardin]

Download and install the Windows Installer Cleanup Utility from the website below:

 

http://support.microsoft.com/default.aspx?...kb;en-us;290301

 

This will remove any Roxio or Sonic applications that are on the computer. Once it's done, go back to the Microsoft website and install all the .NET Framework's you uninstalled (don't know why you did that - you shouldn't have). Download all of them EXCEPT .NET Framework 3.5 SP1.

 

Install the software and see if you can continue. If you get the software installed, IMMEDIATELY download and install Service Pack 4.

If you read the thread they are using the Clean Install process and the MS Cleanup is part of that process…

[hede1975]

ok...i have received this message from roxio support......

 

A Roxio Agent has responded to your ticket! (# 755555)

 

 

Thank you for contacting Roxio Customer Care

 

Please try this modified Clean Install procedure.

 

Install all available Windows Updates via Windows Update (including SP 3).

 

Create a new user account. Click Start, Control Panels, User Accounts and create a new user account with admin privilages.

 

Reboot, log into the new user account and perform a clean install, make sure to use the Windows Install Cleanup utility to remove your Roxio and Sonic software.

http://kb.roxio.com/content/kb/Creator/000...R?set-locale=en

 

If you are installing from a disc copy the CDs/DVD to your hard drive and try installing from the hard drive

a. On your Desktop, double-click 'My Computer'.

b. Double-click the 'Local C:' drive.

c. Create a new folder by clicking on 'File' from the menu, point to 'New', and then click 'Folder'. Call the new folder 'rox'.

d. Insert the Easy Media Creator CD into your CD-ROM or DVD-ROM drive.

e. In My Computer, right-click the CD-ROM or DVD-ROM drive, and then click 'Explore'.

f. On the 'Edit' menu, click 'Select All'.

g. On the 'Edit' menu, click 'Copy'.

h. Right-click the folder that you created in step 2, and then click Paste.

i. When all the files have been copied to the new folder, quit all other programs that are running, and then double-click (if you are running Windows Vista than right click and choose run as admin) Setup.exe or Install.bat in the folder that you created in step 2 to start Windows Installer and Easy Media Creator Setup

j. Follow the on-screen instructions to complete the installation.

 

 

After installing open the software and click Help -> Check for updates to install the latest Roxio Updates. These updates can also be install directly from our web site.

http://www.roxio.com/enu/support/software_...ck=m_sup_update

 

If you get the error message 'You must install Roxio Easy Media Creator 10 before installing the content' while installing Roxio Creator 2009 then follow the instructions in this article.

http://kb.roxio.com/content//kb/Creator/000217CR

 

If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.

 

 

Regards,

 

Roxio Customer Care

 

 

 

What's Next?

 

1. Log into https://selfserve.roxio.com

2. Click on View Your Help Ticket History.

3. Click on your ticket number to view the response and update.

4. If you should need more help with your request, please click on the "update" button to update your ticket. (Note: Tickets will automatically close if no response is received within 5 days)

 

Regards,

 

Roxio Customer Care

 

 

 

 

 

I have gone through almost the whole process.....and when i get to pasting the contents of the dvd onto the hard drive.....it goes half way through the process and than my pc restarts by itself without finishing it.......it has done this twice now.....my pc has never restarted by itself before.....any ideas what to do now?

[Jim_Hardin]

It is a sound and through process…

 

One thing that should be mentioned is to make sure your Explorer is set to Show Hidden files and folders. View – Folder Options – View tab

 

As far as your problem with copy…

 

Check the disc for anything that could disrupt the optical process…

 

Reboot the PC.

 

If you have another drive, use that one to copy.

 

Break the task up. Copy 1/3 of the folders at a time.

 

[hede1975]

As part of the Clean Install you should be deleting the DirectX 9. You are doing that aren't you?

 

I have called on some friends for help with this.

 

 

 

Ok---did the clean install today....the only things i found to be deleted was the smartsound, when i did the windows installer clean up..................and one sonic folder when i was in the registry.................i couldnt find no directx install service or directx 9. Could it be called DivX networks ? I took my time doing it, and looked over the lists where they could be several times. I followed the clean install instructions very carefully. I tried the install of creator 2009 after, and it interupted again in the same place. Anyone frustrated yet? Thanks again for tryin to help me out.

[hede1975]

It is a sound and through process…

 

One thing that should be mentioned is to make sure your Explorer is set to Show Hidden files and folders. View – Folder Options – View tab

 

As far as your problem with copy…

 

Check the disc for anything that could disrupt the optical process…

 

Reboot the PC.

 

If you have another drive, use that one to copy.

 

Break the task up. Copy 1/3 of the folders at a time.

 

 

 

So i have been trying to copy the contents of my disc onto my computer, and my computer reset 3 times before i got sick of it and i shut it off for awhile. To my suprise when i turned it back on.....BLUE SCREEN ERROR!!!! So i quickly deleted what i had installed from the disc....because that was when it started reseting on its own.. So i guess im done with trying to get this installed. Spent 2000 dollars on this pc.....not worth ruining it. Thanks everyone for trying to help.

[Jim_Hardin]

Not to be too blunt, but it appears your PC is the problem…

 

If it can’t copy a disc without restarting and going to BSD’s it ain’t Roxio Even a ‘bad disc’ will not cause that but simply throw a Read error.

 

When I hit a wall like this, I get a new HDD and replace the one in the PC. Install the OS w/Format – drivers – then Roxio.

 

When all is working, I then add the old drive as a secondary and copy the files I need to the new one. You would be amazed how many things that will fix.

 

Give it a thought, worst thing that will happen is you get a new HDD.

[hede1975]

Not to be too blunt, but it appears your PC is the problem…

 

If it can’t copy a disc without restarting and going to BSD’s it ain’t Roxio Even a ‘bad disc’ will not cause that but simply throw a Read error.

 

When I hit a wall like this, I get a new HDD and replace the one in the PC. Install the OS w/Format – drivers – then Roxio.

 

When all is working, I then add the old drive as a secondary and copy the files I need to the new one. You would be amazed how many things that will fix.

 

Give it a thought, worst thing that will happen is you get a new HDD.

 

 

 

well......turns out the disc was bad...........and roxio realized this, so they sent me a download cause i live in norway......and it works!!! cant believe it!!! thanks again everyone for all you help....

[malatekid]

Is the problem as described here?

[hede1975]

Yes....but there is no dsetup.dll in the windows32 folder. So what do i do?

[Code Red]

Download and install the Windows Installer Cleanup Utility from the website below:

 

http://support.microsoft.com/default.aspx?...kb;en-us;290301

 

This will remove any Roxio or Sonic applications that are on the computer. Once it's done, go back to the Microsoft website and install all the .NET Framework's you uninstalled (don't know why you did that - you shouldn't have). Download all of them EXCEPT .NET Framework 3.5 SP1.

 

Install the software and see if you can continue. If you get the software installed, IMMEDIATELY download and install Service Pack 4.

[hede1975]

Should i delete microsoft.net Framework 1.1 Hotfix (KB928366) from Microsoft.net Framework 1.1? After that all that is left is Microsoft.NET Framework 1.1 I started deleting all the other frameworks and this is the only one i have left before i try to install Framework .NET 3.0 . Not sure how to reinstall framework.net 3.0 again tho.. as i said earlier...not a experienced pc person. Wait what happened to that post telling me to do what this lady did?

 

http://forums.support.roxio.com/index.php?...8&hl=dsetup

[Jim_Hardin]

Should i delete microsoft.net Framework 1.1 Hotfix (KB928366) from Microsoft.net Framework 1.1? After that all that is left is Microsoft.NET Framework 1.1 I started deleting all the other frameworks and this is the only one i have left before i try to install Framework .NET 3.0 . Not sure how to reinstall framework.net 3.0 again tho.. as i said earlier...not a experienced pc person. Wait what happened to that post telling me to do what this lady did?

 

http://forums.support.roxio.com/index.php?...8&hl=dsetup

Opps

 

Jess and I were having a sidebar about this because there are 2 completely different suggestions in there by users and both claim they are the right one!!!

 

I would remove .NET 3.5 SP1 and try it.

 

Set a Restore Point before you do! That way you can restore it.

 

Earlier versions of .NET have nothing to do with it.

 

[malatekid]

Sorry. I deleted it after rereading the link I included in that post of mine.

 

I remember a post in which the user said he found the dsetup.dll in c:\windows and renamed that one. Then he was able to install Creator 2009 successfully.

[hede1975]

Opps

 

Jess and I were having a sidebar about this because there are 2 completely different suggestions in there by users and both claim they are the right one!!!

 

I would remove .NET 3.5 SP1 and try it.

 

Set a Restore Point before you do! That way you can restore it.

 

Earlier versions of .NET have nothing to do with it.

 

 

 

ok....well.....i unistalled all the .net packs except for 1.1 and the hotfix 1.1.....disabled my antivirus and firewall and windows updater......and than tried to install again......i got to runtime for the second time i believe before the installation stopped and gave the same message. The software did install all the .net Framework service packs again....all the way up to and including the .net framework 3.5 pack.

i have looked through my programs seeing if any are sonic or roxio....cant find any....I have a powerproducer installed....and powerdvd and powerbackup that came with the computer.......dont know if those are interfering or not. Any ideas of names of programs that could be interfering with the installation?

 

Thanks for the help, but sorry...nothing has worked yet.

 

I found a file called dgsetup.dll.....in windows32....could that be the file im looking for?