Toast 10 - Missing Files

[taxtracker]

I purchased Toast 10 for mac's to simplify my life. I was able to burn copies of my digital images, however, the original digital images have now disappeared from my hard drive! They aren't in the pictures folder, they aren't in the trash can, spotlight cannot find the images.

 

It makes no sense for toast make a backup and then destroy the original files, but where are they? Fortunately, I use time capsule and can restore the images. However, this absolutely negates ANY benefit for me using toast to assist in dvd backups.

 

Thanks,

Taxtracker

[tsantee]

This is the first time I've ever heard of anything like this. Toast doesn't do anything to the source files and I don't know how it could delete them. I'm not doubting that your pictures were somehow gone; I just can't make sense of any way for Toast to do that. Toast does have a default setting to empty the Roxio Converted Items folder when it quits but there is no reason why those photos would be in that folder. I actually change that default preference so that I manually empty the converted items folder.

 

I hope you'll do more experimenting with this to see if the same thing happens again. If it does, please let me know all the steps you take so I can try to replicate this on my Macs.

[taxtracker]

Good Morning;

 

I am just in the process of "trying again". The dvd's have been burned and ejected. What is the proper way to close and keep the files in their file location, a way which will NOT destroy the images that were just burned? It appears that my choices are: save, save as, save as disc image, save as bin/cue? I believe that I chose "close" when my images disappeared. These particular images will not be as easy to restore from time capsule/time machine as they not on my mac hard drive, but on my external hard drive.

 

Thanks,

Taxtracker

 

This is the first time I've ever heard of anything like this. Toast doesn't do anything to the source files and I don't know how it could delete them. I'm not doubting that your pictures were somehow gone; I just can't make sense of any way for Toast to do that. Toast does have a default setting to empty the Roxio Converted Items folder when it quits but there is no reason why those photos would be in that folder. I actually change that default preference so that I manually empty the converted items folder.

 

I hope you'll do more experimenting with this to see if the same thing happens again. If it does, please let me know all the steps you take so I can try to replicate this on my Macs.

 

[tsantee]

For your test I'd just duplicate some files in the Finder so it won't matter if they are deleted. Choosing close should be all you need to do. The Save and Save As are when you want to save the project file (the Toast window) because you may want to open it to do another burn or modify what's in the window. Save as Disc Image creates an image file that is the same as the disc you burn except its on the hard drive instead of on a disc.

 

As I noted, I cannot think of a way for Toast to delete the source files after burning unless they are in the Roxio Converted Items folder. So I'm interested in what you learn from your test.