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8isGreat

MyDVD 10 Premier

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:angry: I have not been able to install MyDVD 10 Premier. It appears to be installing as pop up windows appear to indicate progress. However, when the "Please wait while Windows configures Roxio MyDVD 10 Premier" window appears, the progress bar stops after only two steps show.. At that time, the application shows "Not Responding" on the Windows Task Manager. I have had to restart the PC whenever this happens.

 

I have downloaded and attempted to install this package 4 times!!! In addition, I have tried to install the backup copy I ordered with the initial download with the same result.

 

I have received no error messages as to what's wrong. What am I to do ??????

 

Jack

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WebTicket 7/29/2009

 

I'm sorry, but I neglected to repot that on the last install, I did receive a request for online registration of MyDVD product. Perhaps this provides useful info.

 

Jack

 

 

WebTicket 7/29/2009

 

I performed as told in "Clean install instructions for MyDVD......" The initial set of instructions didn't work, so I performed those under "If these steps do not work....." I deleted all Roxio/Sonic files I could find. I appeared to work, but then the PC hungup and I had to restart. When I tried to start MyDVD 10 manually, the first Roxio screen came up, disappeared after quite some time, and never returned with the second screen.

 

I reinstalled again (for the umpteenth time) and the following ocurred:

 

> The setup loaded.

 

> The "Customer Information" screen appeared. I intered the data and hit NEXT.

 

> I entered "Don't install the Google Toolbar" to the next screen and hit NEXT.

 

> I entered NEXT on the Ready to Install screen.

 

> The progress bar completed in the "Installing Roxio MyDVD 10 Premier" screen.

 

> A screen appeared saying "Roxio Setup Wizard Completed."

 

> Nothing happened after that. The program never started.

 

> I checked Windows Task Manager. It didn't show MyDVD as active.

 

> I checked Windows Task Manager for active Processes. It showed "Roxio_Central36.exe" as active and using 50% of the CPU?????

 

> What's going on? I have never had so much trouble installing any other software. I have spent at least 30 hours downloading and installing this package!!!

 

> What do I do next?

 

Jack

Edited by 8isGreat

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After the second set of instructions for a "clean" install of roxio MyDVD Premier, I finally achieved a good install.

 

Thanks

 

Jack :rolleyes:

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After the second set of instructions for a "clean" install of roxio MyDVD Premier, I finally achieved a good install.

 

Thanks

 

Jack :rolleyes:

 

Would you mind sharing with us (your fellow users on here) "the second set of instructions for a "clean" install of roxio MyDVD Premier".

 

 

 

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After the second set of instructions for a "clean" install of roxio MyDVD Premier, I finally achieved a good install.

 

Thanks

 

Jack :rolleyes:

If you would kindly share with us your second set of clean install instruction, We would greatly appreciate it........

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