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vonbrown

Merge multiple accounts

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Hello everyone and thanks for reading my post. I own Roxio Products for quite some time now, all the way back to CD Creator 4 and now use CD creator 7.5. During this time I have forgotten registration details and simply created new registration details to facilitate updates. I have reformatted my machine many times over the years and reinstalled/registered, ect all my software, blah,blah,blah. I soon learned how confusing this can be so I would like to merge these accounts under my original (which I found in my junk drawer) and register all my Roxio Pruducts under this original account. How do I do that?

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Guest ivanatrox

submit a ticket at http://selfserve.roxio.com/ and give details about the different e-mail addresses you used... someone should be able to help you with your account...

 

Ivan

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submit a ticket at http://selfserve.roxio.com/ and give details about the different e-mail addresses you used... someone should be able to help you with your account...

 

Ivan

Thank you for your response Ivanatrox, but the link you provided takes me to the Self-Help Web support and it will not accept my login, (incorrect password) I have updated my profile and my password and it still will not let me in.

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Guest ivanatrox

gald everything works out for you now :)

 

Ivan

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gald everything works out for you now :)

 

Ivan

I called Roxio and the gentleman who assisted me was very helpful, all my products are registered under my original email and user name. THANK YOU!!!

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1) The e-mail sent after registration does not include a support code or any information clearly labeled as such

2) Using all the resources dedicated to customers support is a great way to lose a lot of time hooping around to be back at the begining over and over unless you realy want to give a call, during open hours

3) Call number is not mentioned to be free or not

 

That could be a nice idea to copy what other companies are doing by simply offering a form to file a request for the sales department.

I spent too much time getting here for a matter that looks so simple. I give up

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You realize that you posted to a 7 year old thread - that was 2 owners ago !

 

Did you read this?

 

What product do you have and what operating system? When and where did you buy it?

 

Edit: May not apply outside the US or GB.

Edited by sknis

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