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"Unspecified Error" and "C++ Runtime Error"


Scott(MO)
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Hello,

I am not a very smart computer person, but I'm trying to learn how to create a slideshow so I can teach my son to make audio/slideshows. So I bought this "Easy CD & DVD Burning" program. I loaded it and when I went to create a slideshow, I could load the images into the slideshow assistant, but when I wanted to "preview" them, all I could get was "Unspecified Error". When I would click on "Details", it wouldn't tell me anything. Now I can't even attempt to work with it because whenever I click on "create slideshow, it leaves the screen and I get a "C++ Run time ERROR" (whatever that is!).

I also don't understand how to bring in audio into the slideshow. How do you use a song from a CD? How do you bring it in? What about songs on a MP3 player (my kids, not mine. I just learned what an MP3 player is). I'm sorry for the dumb questions, but I'm really frustrated as I try to get to the 21st century!

 

My computer is a 5420 Compaq with 80 GB HArd Drive and the operating system is Windows XP.

 

Any help would be appreciated. Thanks

 

Scott

 

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If the program is not running the rest of the info is not needed :D

 

The program you bought is pretty skimpy and not even supported by Roxio! Still, it will do what you described but not leave any room to get too creative.

 

First it to get it running! You want to get to Control Panel – Add/Remove Programs and choose the Change option for Roxio.

 

It will go through a screen or 2 and finally offer one where you can choose Repair. Run that.

 

The music files on an MP3 Player can likely be copied to your HDD by using Explorer or a utility program that came with the Player.

 

Otherwise when you get the program running you want to start the Home app and click on Help – Tutorials.

 

Get a disc or 2 or RW media to use while learning and experimenting. They can be erase and reused so they are great for that purpose!

 

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Jim,

Sorry about the delay on getting back. It was the holiday weekend and I was away for a bit.

 

I did what you said about the "Control Panel" and "Change/Repair" Program. It went through that OK but it still has the "Unspecified Error" if I try to "Preview" the slideshow, but it did get rid of the C++ Runtime Error. Anyway, I will wait to hear from you on what to do next. Im not exactly sure about the explorer for the music, but for now I will just be happy to get the slideshow without Audio. Thanks.

 

Scott

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The next step is to do a Clean Install procedure – Here

 

Although… you may want to skip the preview and go through the Steps and burn a test. This is where that RW media comes in.

 

Another way is from the Home app – Video – Quick DVD.

 

In there use the Add New Movie part. Do not use the Slideshow button as that will only open the part that isn’t working!

 

These are primarily for testing although the Quick DVD is probably the better way to go.

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I tried to do a clean install and go to the Quick DVD and so forth. However, I think I did a oops a clicked on the slideshow which in turn gave me a /DSMenuEditCtrl.cpp(536) Error 80004005. So, it was late and I went to bed. Unfortunately I am so swamped right now I can't find time to mess with it. I appreciate the help given here but I'm afraid I will have to take it somewhere and have them look at it as I can't seem to be able to dedicate the proper time right now to fix it and I don't want to waste anymore of your all's time if I can't give it the adequate time needed.

Maybe in a few weeks I could return to this site if things slow down and I have the proper time. Sorry for the aggravation.

 

Scott

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