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What a disappointment


comprehensive@dejazzd.com

Question

I'm absolutely disguested. I tried reading the manual, playing with the program and the bottom line is that I think I just wasted $89. I'm trying to create a DVD for use on the TV. I used Microsoft's Movie Maker and have a great video but can only play it on the computer. I simply want to convert it to a DVD acceptable format or re-create it. I can't seem to do either! The book describes something that should work, but in reality the production editor is nowhere to be found. I see that the book addresses version 4 yet I have version 8. This is a mess. Maybe I'll call the Better Business Bureau as it sounds like there really isn't tech support.

 

Any help would be appreciated.

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I'm absolutely disguested. I tried reading the manual, playing with the program and the bottom line is that I think I just wasted $89. I'm trying to create a DVD for use on the TV. I used Microsoft's Movie Maker and have a great video but can only play it on the computer. I simply want to convert it to a DVD acceptable format or re-create it. I can't seem to do either! The book describes something that should work, but in reality the production editor is nowhere to be found. I see that the book addresses version 4 yet I have version 8. This is a mess. Maybe I'll call the Better Business Bureau as it sounds like there really isn't tech support.

 

Any help would be appreciated.

 

I agree with you. I was using Easy CD/DVD Creator 6 Digital Media Suite, it worked fine that is why I upgraded???? to Easy Media Creator 8. I can do nothing with movies in this new program. Everything I try the program locks up. You mention a manual. I didn't receive one with my order.

kayhill

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If you have a specific question, please start a new thread. The manual was included with the retailed boxed version.

I just purchased EMC 8 and created a video with Videowave [bTW-mine was a retail purchase and I did not recieve a manual-in fact when I called tech support, they verified that there IS NO MANUAL for EMC8]

When i opened videowave today to edit said video-it loaded the movie but gave me no controls to play the movie.Tech support's solution? uninstall reinstall. What could have happened in the 1 day that my computer was not on?

I agree. I think I wasted my $90 also.

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Guest ivanatrox

What version of Videowave do you have? If you have Videowave 8, it does not have VideoWave Movie Creator... on cover of the manual you have, what product does it show?

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I just purchased EMC 8 and created a video with Videowave [bTW-mine was a retail purchase and I did not recieve a manual-in fact when I called tech support, they verified that there IS NO MANUAL for EMC8]

When i opened videowave today to edit said video-it loaded the movie but gave me no controls to play the movie.Tech support's solution? uninstall reinstall. What could have happened in the 1 day that my computer was not on?

I agree. I think I wasted my $90 also.

 

And you updated your video drivers? What video card do you have? What are your computer specs?

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There is a manual. I have it and it came with the retail Deluxe version. 314 pages I'm fairly sure the retail standard version should also have the manual. I don't know about the Essentials version.

 

Unfortunately, Sonic/Roxio has understated the requirements for their product. Users really need a REAL VIDEO CARD. Integrated video chipsets on motherboards simple do not fully support DirectX which is needed for Videowave and MyDVD.

 

Update your video drivers and DirectX from Microsoft. Windows Update just doesn't cut it. Get the Apr 2006 update here.

post-49-1148781912.jpg

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Guest mlpasley

You said you have version 8, correct?

 

In Movie Maker, you can output that file as an AVI movie. Then you should be able to get any other program to read it and burn it to a DVD.

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To all who have complained about the manual and the program.

Here is the pdf version of the manual. I don't believe it came in anything but the deluxe. Remember to read the disclaimer at the top of the help files also. Not all features are available in all versions of this program. If you have the standard, you should consider the upgrade ($20) to the deluxe when it is available. I do not believe that you can upgrade from the essentials.

 

This Version is an amalgamation of Sonic and Roxio. It is much different than all previous versions including V 7 and V 7.5. Have you also looked at the tutorials? Perhaps that might help.

 

As ggrussell said, make sure you have the latest version of DirectX 9© from the Microsoft web site and make sure that you have the latest drivers for your video card. You must have IE 6 or better on your computer

 

Make sure you meet or exceed all the posted requirements for the program (see below). If you have a laptop or computer that is 1.5 or less, the program should run but it will be very slow. Make sure you have no spyware or other malware on your computer. When you are doing video processing, disconnect from the internet, defrag your hard drive, reboot, shutdown down all other running programs (like anti-virus and anti-malware). Set your computer using Windows to best performance. If a laptop, shut down all power saving features these will make your laptop run much slower than the specs. I also hope that you followed the above instructions when you installed the software. Many anti-virus protection programs cause installation programs with ALL programs; not just Roxio.

 

If you cannot find an update to your video card/chips, post them in your own thread and someone will help you find the updates.

 

To Comp: Save the MovieMaker project as a mpg2 file or avi and then bring it into MyDVD. Select DVD no menu and then burn. (actually use the option to create an image file and when that is completed, copy the image file to disc. I have no idea which book (4?) that you are referring to. Is it something from the Sonic site?

 

Minimum System Requirements:

  • Microsoft® Windows XP Home/Pro/MCE (Service Pack 2)
  • For burning music and data discs:
    • 500 MHz Intel® Pentium III or equivalent; 128 MB RAM

    [*]For DVD, slideshow or video authoring:

    • 1.4 GHz Intel® Pentium 4 or equivalent; 256 MB RAM

    [*]For real-time MPEG-2 capture and burning:

    • 1.6 GHz Intel® Pentium 4 or equivalent

    [*]7200 RPM hard disk drive recommended for video projects

    [*]1 GB of free hard disk space for typical installation of all components

    [*]1 GB of free hard disk space for every 5 minutes of video for video capture

    [*]Up to 9 GB of free hard disk space for copying DVDVideo* discs

    [*]1024x768, 16-bit color graphics card. 24-bit or 32-bit true color recommended

    [*]DirectX 9 or higher compatible graphics card

    [*]QuickTime 6.4 or greater for playback of m4a files

    [*]CD-ROM compatible drive

    [*]Windows Media Player 9.0 or higher

    [*]Microsoft Internet Explorer 6.0 or higher

No this program is not perfect but if you don't take time to use the resources, it will be a lot like reading instructions to put a toy together on Christmas eve (Insert A into B with no knowledge of what A and B are).

 

This is not a Roxio Customer Service site so rants and complaints do not get to Roxio; just to the users who would be willing to help. If any of the posters here still have a problem and would like help, please start your own thread and describe your own problem with your computer specs.

 

I'm absolutely disguested. I tried reading the manual, playing with the program and the bottom line is that I think I just wasted $89. I'm trying to create a DVD for use on the TV. I used Microsoft's Movie Maker and have a great video but can only play it on the computer. I simply want to convert it to a DVD acceptable format or re-create it. I can't seem to do either! The book describes something that should work, but in reality the production editor is nowhere to be found. I see that the book addresses version 4 yet I have version 8. This is a mess. Maybe I'll call the Better Business Bureau as it sounds like there really isn't tech support.

 

Any help would be appreciated.

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