simple star photoshow

[kokyu]

I must say I am cornfused.....and I have read some posts, and I am still cornfused....I had the simplestar v. 5. It was a stand alone program and my hard copy came to me in the mail in a cardboard sleeve and I still have it somewhere. Now, when I try to host a photoshow made with THE ROXIO product -- which I did not purchase because I already had SIMPLESTAR --- it won't take a show with more than 24 pictures unless I buy an upgraded Roxio Product. But, it sounds like the Roxio Product is the Simple Star product, which I have already paid for. I have had no problem with using my same old program; except for I can no longer share shows with friends and family unless they are under 24 pictures.

I can't always log in; and some of my shows are expired and I can't run them unless I buy the Roxio version (I can see that they are sitting there but it says I must use the original email I used when I purchased my product to get to see my shows, and I am using the original email I have had since I bought the SimpleStar product) and one show that I really wanted of my daughter's bday party and her first time in the horse show ring I cannot find. I have burned them both to discs and will find them in this house somewhere, I guess; but what gives?

I am logged in now as a new user because it tells me that someone else is using my user name (me!) but when I log in with my old, original email addy I can see several of my shows; I just can't watch them or share them any longer. It swears I had a free account; but I did purchase my software:( I did.....

Anyone else having problems with their Simple Star v. Roxio:(

 

[djps55]

I have had problems since Roxio took over.I Purchased the Roxio product and quite honestly it does not compare.They do not and have not answered my emails yet they seem to get through if it means more income.I have been unable to register my "re-installed" Simple Star" numerous times but I am unable to enter the licence key.I do miss Photoshow 5 but have been using Photodex products for over a year now and they are faultless .I would willingly purchase 5 again if I was convinced that it was not connected to Roxio. I absolutely have no faith in this company resolving issues.After all we bought a product so we should be able to use it.If Chrysler took over Jaguar,would I have to buy a Chrysler to be in a position to drive the Jag?

follow the instructions given,i had your same problem and same complaint.i contacted cleverbridge and problem resolved.i also set up a seperate mail folder,so that these e-mails that had my account info(software key-add-ons)could be redownloaded if i had any problems.

[djps55]

i downloaded photodex to see if it compared to photoshow,not at all contact roxio and get the software you paid for and enjoy using your photoshow 5.

[sknis]

The cost is for the web site hosting; not for the software. It is an annual subscription.

 

Much of the features of the old Simple Star expired back in March.

 

Contact CleverBridge directly for help. They may be able to get your PhotoShows back for you.

[jcdel]

I have had problems since Roxio took over.I Purchased the Roxio product and quite honestly it does not compare.They do not and have not answered my emails yet they seem to get through if it means more income.I have been unable to register my "re-installed" Simple Star" numerous times but I am unable to enter the licence key.I do miss Photoshow 5 but have been using Photodex products for over a year now and they are faultless .I would willingly purchase 5 again if I was convinced that it was not connected to Roxio. I absolutely have no faith in this company resolving issues.After all we bought a product so we should be able to use it.If Chrysler took over Jaguar,would I have to buy a Chrysler to be in a position to drive the Jag?

[sknis]

Check your spam mailbox for those replies. Do you even bother reading my replies?

 

You can still use PhotoShow 5. I use 5 and/or 6 depending on my needs.

 

You keep changing what you are angy about so answering your question is a "yes-but" exercise and very frustrating.

 

Did you try talking to CleverBridge? If not, perhaps this thread should be closed. Things are not going to change.