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Data DVD not read on other drives


npmarasco

Question

Hello, all. Hope someone can help me with this.

 

Here's the hardware:

 

OLD PC:

Dell GX110, 866 MHZ Pentium, 512 MB RAM, W2K SP4

Optical drive (E): LG CD-ROM CDR-8482B

Optical drive (F): I/O Magic IDE1008 (not part of the initial configuration)

Roxio EMC 7, Build 7.1.1.189 ENU

 

NEW PC:

Dell Dimension 5150, 2.8 GHz Pentium D, 2 GB RAM, XP SP2

Optical drive (D): TSST corp DVD-ROM TS-H352C

Optical drive (E): Philips DVD +-RW DVD8801

Roxio Creator LE Dell Edition, Build: 2.4.32a

Roxio RecordNow Data Version: 2.0.4, Build: 204B37C, RCB

(the above is the as-delivered configuration)

 

As part of the file migration from the old PC to the new, I archived about 4 GB onto a DVD. Media is a TDK DVD-R 8X. The burn process went well, no errors. However, when I verified in the other drives on the new PC I found the following:

 

The Philips drive can read it but the TSST gives me a "Please insert a disk in drive D:." error. It's like it ain't even there. I then tested both drives in the new PC with other media (previously home-burned data CDs, movie DVDs) and all were read/played properly. Also, data DVDs created on the Philips drive using the pre-loaded Roxio Creator LE Dell Edition software were successfully read in all three DVD drives.

 

Since the Dimension was just delivered, I assumed the drive was faulty and called Dell support. They had a replacement drive delivered the next day. Swapped it out but nothing changed.

 

I haven't had the need to burn a data DVD before. Even if I did I had no way to verify the burn in another drive/PC until I got the Dimension, so I had no idea this issue existed -- especially since any CDs I burned were readable in any other drive, anywhere. While I can achieve my original archiving goal by using the new PC and transferring the files through the LAN, I still need to be able to burn DVDs from the old PC.

 

I guess my question is whether the issue is hardware-related, software-related or something else. Can anybody see the path to the solution?

 

BTW, this problem is similar to the thread:

http://forums.support.roxio.com/index.php?...748entry30748

but no solution has been posted there to date.

 

TIA.

 

 

Nick

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Here's the hardware:

 

OLD PC:

Dell GX110, 866 MHZ Pentium, 512 MB RAM, W2K SP4

Optical drive (E): LG CD-ROM CDR-8482B

Optical drive (F): I/O Magic IDE1008 (not part of the initial configuration)

Roxio EMC 7, Build 7.1.1.189 ENU

 

NEW PC:

Dell Dimension 5150, 2.8 GHz Pentium D, 2 GB RAM, XP SP2

Optical drive (D): TSST corp DVD-ROM TS-H352C

Optical drive (E): Philips DVD +-RW DVD8801

Roxio Creator LE Dell Edition, Build: 2.4.32a

Roxio RecordNow Data Version: 2.0.4, Build: 204B37C, RCB

(the above is the as-delivered configuration)

Since the TSST is a DVD-ROM, if the DVD hasn't been finalized it may be "invisible". The solution is to either put the disc in the burner, or finalize the disc.

 

Lynn

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I had several DVD-ROM drives that were unable to read DVD 'dash' media or any RW's.

 

DVD+R were fine.

 

As Lynn mentioned, you did not include any details of your burn project. – Classic, D2D, sessions, read only, etc.

 

There is a firmware update for that drive, here.

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