Runtime Error

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Roxio Creator 2010 Pro

 

When trying to import audio tracks into program (Create Music Disc Projects) get the following error:

 

"The application has requested the Run Time to terminate in an unusual way" and of course program shuts down

 

OS Windows 7

 

Tried a repair - no change

 

Updated video drivers and audio drivers - no change

 

Tried clean install 4 times - no change

 

Downloaded an update patch listed on Roxio Web Site today - no change

 

Tried Roxio Support and the only answer so far is clean install.

 

Would appreciate and ideas or suggestions Thanks

 

 

[Jim_Hardin 418]

I check it on mine and had no issue importing a CD.

 

You are doing the full Clean Install procedure without taking any shortcuts?

 

Does this happen with all CD’s you try to import?

 

[EBB 0]

I check it on mine and had no issue importing a CD.

 

You are doing the full Clean Install procedure without taking any shortcuts?

 

Does this happen with all CD’s you try to import?

 

Thanks for taking the time to respond. We downloaded the clean install instructions from Roxio and went step by step each time with

no luck. From starting with msconfig all the way to the registry edit steps. Even had my wife supervise me to make sure I did not

skip anything.

 

We have tried at least 7 different CD's All legal commercial CD's No CDR's

[Jim_Hardin 418]

Nothing beats a Good Supervisor

 

Let’s try a completely different program in the Suite… From the Music tab, Import – Rip.

 

What happens using that one?

 

[EBB 0]

Nothing beats a Good Supervisor

 

Let’s try a completely different program in the Suite… From the Music tab, Import – Rip.

 

What happens using that one?

 

We can rip to the hard drive and then burn to a CD.

 

This, of course, gives us a way to record around the import function in create a music project.

 

Thanks for the suggestion.

 

We can also record from the sound card.

 

I guess we will just live with this since we can function around that particular problem. I have been blaming the Supervisor

for all the problems - which is not good - so I am glad we have a way to operate.

 

We appreciate your time and help.