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No Drive Detected


bkherbert
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I have a new HP Pavilion DV7-1285dx "Entertainment PC" (notebook" with a DVD+/-RW drive, and it burns just fine with other programs (example: Pinnacle Studio 12), and plays DVD's just fine. I just upgraded to the final release of Windows-7, and Roxio 2010/Pro.

 

I make a movie on the burner with Pinnacle Studio, then I go to use Roxio "Copy Disc" utility to try to make copies of the DVD I just created, and both windows of the Copy Disc utility say: "No drive detected." (And yes, I downloaded and ran the "PX Engine 3_00_58a" utility, and that didn't make a difference. So, it's not a matter of "media"...Roxio isn't seeing the drive at all, whereas every other product I have that burns to either CD or DVD does.

 

Suggestions?

 

Additional info: Windows-7 System Log has the following Error:

 

"A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 12 service to connect."

Edited by bkherbert
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