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Install problems


mohchabi
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:angry: Hello,

Today I have downloaded DVDit Pro HD upgrade, and when I want to install it (double click) in my computer (windows), I have a message:

 

"Windows cannot open this file:

File: DVDitProHDv.4_

To open this file, Windows needs to know what program created it......

What do you want to do?

-Use the web service to find the appropriate program

-Select the program from a list"

I sent a message to Support home and I am waiting.

 

I would like to know If someone have had the same problem and how did he resolve it.

 

In advance, Thank you.

 

Chabi

 

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You quoted the file name as "DVDitProHDv.4_". Is there a last part to the name, like exe or zip?

 

I don't have access to my DVDit Pro HD file right now but it is maybe a comprressed file that you need to extract. If it is so, then you need a software or utility to extract the file (utility such as Winrar or Winzip).

Edited by malatekid
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You quoted the file name as "DVDitProHDv.4_". Is there a last part to the name, like exe or zip?

 

I don't have access to my DVDit Pro HD file right now but it is maybe a comprressed file that you need to extract. If it is so, then you need a software or utility to extract the file (utility such as Winrar or Winzip).

 

:rolleyes: It's okay now. The customer service helped me. I think it's because I used Firefox to download my file and I had a strange file "Unknown file". With "internet explorer" I can download the good file, but I must wait 3 hours to download 125MB. I will try at home, tonight again.

 

All of you, thank you for your help. I'll let you know about my download, tomorrow.

 

Chabi

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Good to know you heard from customer support. The download file size of 125 MB seems to be a small size for a full download of a huge program like Dvdit Pro.

 

The update online is a patch which is 1.25MB.

 

post-114-1258387633.jpg

 

Can you please post the link that you are using?

Edited by malatekid
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Good to know you heard from customer support. The download file size of 125 MB seems to be a small size for a full download of a huge program like Dvdit Pro.

 

The update online is a patch which is 1.25MB.

 

post-114-1258387633.jpg

 

Can you please post the link that you are using?

 

:lol: Finally, at home,I have downloaded my upgrade (from Internet explorer, and not Mozilla Firefox???) in 3 or 4 minutes.

 

I have just one question:

Should I update my older version now without finishing my current projects, or wait ?

 

Chabi.

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