Absolute headache...

[nells250]

(sigh)

 

Yesterday afternoon I started to try and build a DVD with My DVD. For some reason, the program just froze over and over. It was working fine the last time I used it. Since many re-starts didn't resolve the issue, I decided to try and un & re-install. From 5pm to 10:30pm I sat here with my temper slowly sizzling. Things went from bad to worse. The PC went nuts, even did a big scan at startup.

 

Long story short, I cannot uninstall Creator 9 OR my previous version (7.5). Uninstalls just give errors and roll back. So I tried re-installing from my backup CD. No dice. I got only some features. Then I tried to use Norton Roll Back and get things at least a little normal, but according to the help screens, due to the massive confusion on the PC, it dumped the day's restore points.

 

So what I have now, about a day later, is a PC that seems to be running fine again, but with only part of Creator 9 installed and not allowing me to do squat because there is no "MPEG-2 codec". It won't let me "activate" them because I have a "bad installation".

 

I can't uninstall or install properly. I had to upgrade to this expensive program because the previous one just stopped working. Now THIS one is messed up. I honestly am not sure what to do. I am unemployed and really, REALLY don't want to have to pay for yet another an upgrade after only 4 months.

 

I've been looking around the forum for some tips. I wonder, does the "clean uninstall" procedure listed on this site work if the Windows un-install doesn't complete? Does the procedure hinge on that step completing? And can I still get a real Roxio CD to use instead of my downloaded backup? I don't want to get deep into a possible repair again unless I have some new ammo. Any suggestions would be appreciated!

 

Help... HEEEEEEEEEEEELP! Pleeeeeeeease!!

[wcbncal]

Nells,

 

You mentioned in your first post that you use "Norton", but there are no specifics.

 

I (and many others) have had problems with system works (and Norton 360) removing some "invalid" class ID's, that are infact, required for Easy Media Creator 9 etc to function.

 

A reinstall usually fix's the problem. You need to scan after the reinstall and tell norton to ignore the "Roxio" keys.

 

You may have problems with remove / install if the required script processors are not available. There is a Microsoft article about this here: http://support.microsoft.com/kb/949140

 

You do not see the error because ROXIO set up the installer to run "silent".

 

I hope this helps.

[nells250]

Roxio Creator 2009 on Windows XP. I dont' understand why the program stopped working properly to begin with. Only thing I can think of was some Windows update installed in the background and it wasn't compatible. I really don't know... I plan on trying to uninstall once again today using the tool mentioned in the above link. I already have a headache today, so I sure hope it goes smooth!

[Big_Dave]

Go with the clean install. Be that your antivirus is disabled during the installation process.

[nells250]

I just received a very rude note from someone on this forum, basically stating I must be an idiot.

 

I just spent another 2 hours uninstalling, following Roxio's instructions, and I still had to re-install twice, and I still can't use the program due to an issue with an "MPEG-2 codec". Quite frankly, I don't understand what is going on. I also don't understand why someone should be so rude to someone looking for help.

 

For those who are patient and willing to help and not criticize, read on:

 

When I tried to dump the Roxio files through the registry editor, etc, I couldn't select all related files because I need the Drag To Disc utility in my old 7.5 program. I didn't want to loose that. One thing that did seem to help was the removal of that Net Framework 3.5 thing. I spotted that suggestion elsewhere on this site.

 

I dunno... maybe I should try in once again with the anti virus off, as suggested...

 

Thoughts?

[Big_Dave]

I am sorry to hear that you are being treated rudely. Most of us here are users just like you. If you send a Personal Message to one of the Gurus he/she will take care of the rude person.

 

Are you using EMC 9 or Creator 2009?

 

Drag to disk was dropped after EMC 9.0 as it was too unreliable of a program.

[nells250]

I wasn't going to ever visit this forum again, but here I am, as I have to get over the fact some people have nothing better to do than make people they don't even know deel like fools. (he knows who he is... and he IS a guru... if not in his own mind...)

 

Anyhoo, my Norton is System Works 2006 and Antivirus (slightly newer). Sounds like I need to somehow make Norton ignore any Roxio items? Is that what you mean, wcbncal? I will take a peek at that link, also. THANKS!

 

JD

[Big_Dave]

nells250,

 

You can go to the Symantec site and perhaps scan through the FAQs and how-to areas for advice on how to set your antivirus product to by-pass or ignore Roxio and Sonic entries.

[wcbncal]

 

 

Anyhoo, my Norton is System Works 2006 and Antivirus (slightly newer). Sounds like I need to somehow make Norton ignore any Roxio items? Is that what you mean, wcbncal? I will take a peek at that link, also. THANKS!

 

JD

 

Yes, this is actually an old problem (search the forum).

 

Use the "let me choose" option in System Works. The entries will be some "invalid classid" that references a "missing file tempvector". The key appears to be an encription of your serial key/system. Deleting the key will cause EMC to not work. the second key is the validation of your display card. Deteting this key will cause the video components to not work.

 

The script host processor registration problem is what causes problems with the remove/reinstall processes.

 

You need to fix the registrations problem, and then do a reinstall (reenter your serial key) to finally fix the problem.

 

Note, the Macafee products are known to cause the same problem.

 

So, first fix the script host problem. Then do a remove/reinstall, then do a scan with system works, and configure it to ignore the "invalid class id keys" the reference the ROXIO products.

 

 

[Code Red]

If you are going to uninstall the program, you will want to follow the clean install procedure. This will have you go to specific folders on your computer and completely remove the Roxio software. Once the clean install is finished, it will be like Roxio was never on your computer.

 

For Windows XP: http://kb.roxio.com/content/kb/Creator/000...R?set-locale=en

 

For Windows Vista & Windows 7: http://kb.roxio.com/content/kb/Creator/000...R?set-locale=en

[nells250]

So, if I read that link right, it sounds like the Microsoft Windows Installer Clean Up Utility may help with my Windows uninstaller issue? I think I know what I will be doing tomorrow... If that little trick works, I will be one happy camper...

[Big_Dave]

Which version of Creator are you running? EMC 9 or Creator 2009? You did mention EMC 9. What operating system are you using?

[Yash]

(sigh)

 

Yesterday afternoon I started to try and build a DVD with My DVD. For some reason, the program just froze over and over. It was working fine the last time I used it. Since many re-starts didn't resolve the issue, I decided to try and un & re-install. From 5pm to 10:30pm I sat here with my temper slowly sizzling. Things went from bad to worse. The PC went nuts, even did a big scan at startup.

 

Long story short, I cannot uninstall Creator 9 OR my previous version (7.5). Uninstalls just give errors and roll back. So I tried re-installing from my backup CD. No dice. I got only some features. Then I tried to use Norton Roll Back and get things at least a little normal, but according to the help screens, due to the massive confusion on the PC, it dumped the day's restore points.

 

So what I have now, about a day later, is a PC that seems to be running fine again, but with only part of Creator 9 installed and not allowing me to do squat because there is no "MPEG-2 codec". It won't let me "activate" them because I have a "bad installation".

 

I can't uninstall or install properly. I had to upgrade to this expensive program because the previous one just stopped working. Now THIS one is messed up. I honestly am not sure what to do. I am unemployed and really, REALLY don't want to have to pay for yet another an upgrade after only 4 months.

 

I've been looking around the forum for some tips. I wonder, does the "clean uninstall" procedure listed on this site work if the Windows un-install doesn't complete? Does the procedure hinge on that step completing? And can I still get a real Roxio CD to use instead of my downloaded backup? I don't want to get deep into a possible repair again unless I have some new ammo. Any suggestions would be appreciated!

 

Help... HEEEEEEEEEEEELP! Pleeeeeeeease!!

 

 

Did you ever get 2009 to install correctly. I've purchased a product before that wouldn't even install. I want my money back!

[Jim_Hardin]

Did you ever get 2009 to install correctly. I've purchased a product before that wouldn't even install. I want my money back!

You posted in a month old Topic.

 

You do realize that Creator 2009 is and has been out of production for over 4 months now…

 

Don't see how you are going to get your money back???

 

If you want help getting it installed start your own Topic with full details.