Installation Issue

[laxman22]

Having issues using this software as when I try to launch a project I get a "pop-up" window which is Titled ""Roxio Cineplayer Decoder Pack". It wants me to insert my Roxio Creator 9XE disk which I cannot locate. Creator 9XE came with an Aleratec Burner purchased months ago. Can anyone offer assistance?

[sknis]

Having issues using this software as when I try to launch a project I get a "pop-up" window which is Titled ""Roxio Cineplayer Decoder Pack". It wants me to insert my Roxio Creator 9XE disk which I cannot locate. Creator 9XE came with an Aleratec Burner purchased months ago. Can anyone offer assistance?

 

Check e-Bay for an inexpensive copy of this Legacy product (3 year/versions old) or contact Aleratec. For the price of their products, they should have given you the full version and not a cut down OEM castrated version. I'm not sure if the decoder pack from Roxio ($15) would help you. You might be able to go into Windows msconfig.exe and turn off the auto start for Cineplayer. Of course, you would still not be able to use CinePlayer because of the missing codecs.

[Mike18]

Having issues using this software as when I try to launch a project I get a "pop-up" window which is Titled ""Roxio Cineplayer Decoder Pack". It wants me to insert my Roxio Creator 9XE disk which I cannot locate. Creator 9XE came with an Aleratec Burner purchased months ago. Can anyone offer assistance?

 

Laxman22, I'm a Product Manager here at Aleratec. Please contact our tech support department for help with your missing disc. We will help you. You can e-mail us at support@aleratec.com or give them a call at 1-(818)-678-0484. We are available from 8am to 5pm M-F Pacific Time.

 

Thanks,

 

Mike Forman

Aleratec

 

[cdanteek]

Laxman22, I'm a Product Manager here at Aleratec. Please contact our tech support department for help with your missing disc. We will help you. You can e-mail us at support@aleratec.com or give them a call at 1-(818)-678-0484. We are available from 8am to 5pm M-F Pacific Time.

 

Thanks,

 

Mike Forman

Aleratec

 

 

Morning Mike,

 

Who actually makes (cloned from) the Aleratec Drives?

 

cd