Can't rip DVD - media import won't show titles

[noel.eaton@gmail.com]

Hello all, and thank you in advance for any help with my problem.

 

I am trying to rip an unencrypted DVD using Easy Media Creator 8's media import. When I select my DVD drive, it shows the disc name and the capture settings, but does not list any of the the titles or chapters. Where the list of titles should be, there is a blank box with a subtle orange line in the upper left hand corner (to see what I mean, see this image). I have verified that the DVD does indeed contain a VIDEO_TS folder, and is unencrypted.

 

Here are my technical specs:

OS: Win2k SP4

Processor: AMD Athlon XP 1800

Memory: 1GB

MB: ASUS A7N8X2.0

Drive: Sony DVD RW DRU-710A

 

I'm afraid that the last piece there is the killer. I could not find the DRU-710A on the list of supported DVD drives. They have the DRU 500 and 510, but not the 710. So am I S.O.L?

 

 

Thanks,

Noel

[ggrussell]

No, the 710A is newer and should work fine. How was the disc created? Make sure it was properly finalized. Will the disc play using DVD software like Cineplayer?

[noel.eaton@gmail.com]

No, the 710A is newer and should work fine. How was the disc created? Make sure it was properly finalized. Will the disc play using DVD software like Cineplayer?

 

Thank you for your reply.

 

A friend of mine gave me the disc (actually, about a half dozen - I'm trying to edit his footage into a short presentation). I'm not sure how he created the disc, but I am able to view it on Cineplayer. Additionally, I took the Roxio software and the DVD that I'm trying to rip to Best Buy. The guy there installed EMC on one of the Geek Squad computers, and was able to successfully view the titles on the disc. That's why I started thinking that it might be a problem with my drive.

 

Any other suggestions?

 

 

Thanks again,

Noel

[ggrussell]

Must be the drive then if the guy at BestBuy was able to view the titles with Media Import. That's really odd. That was a great move taking it to Best Buy and glad that they were willing to help you out.

 

Any chance the drive is still under warantee? You might be able to get an exchanged.

[lehill]

Must be the drive then if the guy at BestBuy was able to view the titles with Media Import. That's really odd. That was a great move taking it to Best Buy and glad that they were willing to help you out.

 

Any chance the drive is still under warantee? You might be able to get an exchanged.

Why not the video card or drivers?

 

Lance

*****

[ggrussell]

I don't see anything in the screen shot that indicates that the disc had actually been read. The disc does work with the software on a different computer at Best Buy.

 

Noel - you didn't list your video card earlier. Of course, updating video drivers and DirectX never hurts.

[noel.eaton@gmail.com]

Today I updated to the newest version of DirectX and updated my video drivers to the most recent version as well. I'm still getting the same issue. My video card is an ASUS V9280, which is a GForce Ti 4200.

 

I also checked to see what would happen when the drive is empty, or when there is a non-DVD disk in the drive (in this case a data disk). Media Import would not even let me select the drive. So it seems to me that maybe it is reading the disk, at least enough to think it is a DVD.

 

As far as the DVD drive, I don't remember when I bought it, but it's been a while. I rather doubt it's under warranty. And it seems to work fine for everything else. :'(

 

Is there any other way that I can get unpaid support from Roxio? I submitted a ticket through the Support Request System (http://selfserve.roxio.com/) and have not gotten any response whatsoever.

 

 

Thanks again, guys,

Noel

[ggrussell]

You can also check the drive by trying to import an audio CD. Just click on AUDIO tab and see if you can select the drive.

[noel.eaton@gmail.com]

I'm able to import the Audio CD, so it appears that the problem is simply with ripping the DVD. Weird.

 

 

Thanks,

Noel

[ggrussell]

That is rather odd. If you are willing to try something else, you can download a trial verison of TMPGenc MPEG or VideoRedo to see if either of those work. The Trial versions may have a limitation on how much you can rip.

[sitruc]

Hello all, and thank you in advance for any help with my problem.

 

I am trying to rip an unencrypted DVD using Easy Media Creator 8's media import. When I select my DVD drive, it shows the disc name and the capture settings, but does not list any of the the titles or chapters. Where the list of titles should be, there is a blank box with a subtle orange line in the upper left hand corner (to see what I mean, see this image). I have verified that the DVD does indeed contain a VIDEO_TS folder, and is unencrypted.

 

Here are my technical specs:

OS: Win2k SP4

Processor: AMD Athlon XP 1800

Memory: 1GB

MB: ASUS A7N8X2.0

Drive: Sony DVD RW DRU-710A

 

I'm afraid that the last piece there is the killer. I could not find the DRU-710A on the list of supported DVD drives. They have the DRU 500 and 510, but not the 710. So am I S.O.L?

 

 

Thanks,

Noel

Noel, Did you ever figure this out? I have the same EXACT problem. Your screenshot looks just like mine. I was able to import one dvd (the one that worked was recorded on the same dvd recorder as the others that aren't working) but then nothing. It appears that the program recognizes the dvd because when it doesn't it says there's no media present. The program (RMI) acts like it's going to see it but then the window comes up blank.

 

I am able to play the dvds in this same drive that I'm trying to import from using two different applications as well as open up the folders on the disc.

 

The disc HAS been finalized too (I had to double check but it has). The disc is not encrypted.

 

Please help, this is insanely frustrating - especially since it worked fine the first time.

 

Thanks,

Curtis

[ggrussell]

Set top recorders use two different recording formats: video DVD and DVD VR. Media Import 'should' recognize both, but you would probably have better results with video DVD. Also MyDVD is suppose to be able to edit a DVD VR disc directly, but I haven't tried that.

[sitruc]

Set top recorders use two different recording formats: video DVD and DVD VR. Media Import 'should' recognize both, but you would probably have better results with video DVD. Also MyDVD is suppose to be able to edit a DVD VR disc directly, but I haven't tried that.

Thanks for the suggestion, I'll try it. Mine records in DVD VR. The strange thing I guess is that it did the first one with no problem and that one was exactly like the others (recorded from the same recorder etc.)

**You also suggested previously:

That is rather odd. If you are willing to try something else, you can download a trial verison of TMPGenc MPEG or VideoRedo to see if either of those work. The Trial versions may have a limitation on how much you can rip.

Would you suggest ripping the files off the DVD in MPEG format (using the other programs) onto the hardrive and then importing them that way? I'm willing to try anything at this point. This is the whole reason I want to use this software - to make a compilation DVD from other DVDs I've recorded from old tapes.

 

Thanks again.

[sitruc]

This seems like it could be a common problem. There's three threads right now about it:

http://forums.support.roxio.com/index.php?showtopic=5887

http://forums.support.roxio.com/index.php?showtopic=6883

http://forums.support.roxio.com/index.php?showtopic=6886

 

To sum up (correct me if I'm wrong):

Using Roxio Media Import to import a finalized DVD created with a set top DVD recorder isn't working very often.

The DVD will play/is watchable in the drive using a typical DVD viewing program

The DVD is recognized and the folders (i.e. Video_TS) can be explored outside RMI

There isn't necessarily an error code or anything saying that the media is unacceptable, just a blank box where the message would be (under the drop down menu that says choose the location of the media)

 

Was anyone able to import anything at all? It actually worked for the first DVD for me which makes this twice as frustrating.

 

Sorry for the duplicates but I thought if we all work together we might figure this one out...

[ggrussell]

Would you suggest ripping the files off the DVD in MPEG format (using the other programs) onto the hardrive and then importing them that way?

I wouldn't use any other format. MPEG 2 is what is recorded. Converting to other formats 'could' cause quality loss. If you aren't going to edit, MyDVD will NOT re-encode DVD compliant MPEG2 files.

 

The only reason I do not use Media Import 8 is because I think it's too slow. It does work for me though. I ended up purchasing TMPGenc MPEG because it's fast and I have a HUGE project for my nephew. I have about 40 2hr tapes he wants me to put on DVD. I was getting really impatient with Media Import. LOL With TMPGenc MPEG and VideoRedo, you can do simple cuts and save to file without the software re-encoding. Plus the process is fairly fast. Then all I have to do is design a DVD menu and add the MPG. MyDVD doesn't re-encode and the disc is ready to burn.