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Video Capture Audio Problems


dgh
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My parents purchased Creator 2010 Special Edition with the USB Capture device and I've been trying to get it setup for them to capture video from their Sony video 8 handy cam. I've done quite a few tests and have run into various quality issues. The issue I'm having at the moment is that the audio becomes garbled at various points during the video when importing as DV. I don't believe it is the tape because it sounds fine as it is being imported and plays fine through the TV. At this point I have not tried another tape because I didn't have one available during testing (at my place, rest of tapes at theirs). I suspect at this point that the issue is processor speed being that it is at the low end of the supported specs.

 

The system specs are:

- AMD Sempron 3100+ 1.8GHz

- 512 MB Video card

- 2GB RAM

- Onboard audio

- Windows XP SP3 32-bit

- Microsoft Security Essentials for antivirus/firewall etc.

- All relevant Windows updates along with high priority etc.

- Pretty clean system in general.

 

Things that I've tried/confirmed are the following:

- Updated video card drivers.

- Updated audio drivers.

- Defragged hard drives.

- Uninstalled/Reinstalled software.

- Cleared temp directory.

- Front and back USB Ports - various

- Confirmed USB Drivers.

- Tried different cables

- Got the same result on my own machine as a test, however has similar specs.

 

 

Basically the product was purchased for this specific reason, to capture video and make DVDs that would be fairly easy to use for them, however at this point I'm out of ideas and would understand if it was just a matter of horse power. So my question is whether anyone else has experienced similar issues or has any other ideas of things to try the next time I'm over there. And if this product simply isn't going to work given the specs, are there any other hardware capture products I should look at? (Sorry if the last part is against forum policy).

 

Thanks in advance

 

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My parents purchased Creator 2010 Special Edition with the USB Capture device and I've been trying to get it setup for them to capture video from their Sony video 8 handy cam. I've done quite a few tests and have run into various quality issues. The issue I'm having at the moment is that the audio becomes garbled at various points during the video when importing as DV. I don't believe it is the tape because it sounds fine as it is being imported and plays fine through the TV. At this point I have not tried another tape because I didn't have one available during testing (at my place, rest of tapes at theirs). I suspect at this point that the issue is processor speed being that it is at the low end of the supported specs.

 

The system specs are:

- AMD Sempron 3100+ 1.8GHz

- 512 MB Video card

- 2GB RAM

- Onboard audio

- Windows XP SP3 32-bit

- Microsoft Security Essentials for antivirus/firewall etc.

- All relevant Windows updates along with high priority etc.

- Pretty clean system in general.

 

Things that I've tried/confirmed are the following:

- Updated video card drivers.

- Updated audio drivers.

- Defragged hard drives.

- Uninstalled/Reinstalled software.

- Cleared temp directory.

- Front and back USB Ports - various

- Confirmed USB Drivers.

- Tried different cables

- Got the same result on my own machine as a test, however has similar specs.

 

 

Basically the product was purchased for this specific reason, to capture video and make DVDs that would be fairly easy to use for them, however at this point I'm out of ideas and would understand if it was just a matter of horse power. So my question is whether anyone else has experienced similar issues or has any other ideas of things to try the next time I'm over there. And if this product simply isn't going to work given the specs, are there any other hardware capture products I should look at? (Sorry if the last part is against forum policy).

 

Thanks in advance

 

Shut down that Microsoft Essentials stuff, and any other program, running at startup, prior to capturing to your hard drive.

 

Also, try capturing in 15 minute increments, then rebooting, and rewind a little, so you have some overlap of the last session, then capture another 15 minute increment.

 

It is somewhat of a pain, but you can get rid of the overlap using VideoWave (Edit Video-Advance) for your editing. It is a bit slow doing it this way, but if it works, it is worth the effort.

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Shut down that Microsoft Essentials stuff, and any other program, running at startup, prior to capturing to your hard drive.

 

Also, try capturing in 15 minute increments, then rebooting, and rewind a little, so you have some overlap of the last session, then capture another 15 minute increment.

 

It is somewhat of a pain, but you can get rid of the overlap using VideoWave (Edit Video-Advance) for your editing. It is a bit slow doing it this way, but if it works, it is worth the effort.

 

Thank you very much for the response. I thought that I shut off the anti-virus at one point as a test, but I may be mistaken given the amount of tests I ran and definitely worth a test, thank you for reminding me about that again.

 

All the test clips were in the 15 minute range (maybe 16 max), some shorter, and did test right after a reboot several times. The problem does show itself quite early in the process, and then continues now and then throughout the rest of the video.

 

I will definitely follow the lead about the antivirus and any other unneeded processes I see running. At this point running a test requires me going over there, so were there any other ideas that come to mind that I should try at the same time? And are you saying that given the system specs I shouldn't really have a problem with what I'm doing, or is that still kind of borderline?

 

Thank you again, I appreciate the ideas and feedback.

 

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Thank you very much for the response. I thought that I shut off the anti-virus at one point as a test, but I may be mistaken given the amount of tests I ran and definitely worth a test, thank you for reminding me about that again.

 

All the test clips were in the 15 minute range (maybe 16 max), some shorter, and did test right after a reboot several times. The problem does show itself quite early in the process, and then continues now and then throughout the rest of the video.

 

I will definitely follow the lead about the antivirus and any other unneeded processes I see running. At this point running a test requires me going over there, so were there any other ideas that come to mind that I should try at the same time? And are you saying that given the system specs I shouldn't really have a problem with what I'm doing, or is that still kind of borderline?

 

Thank you again, I appreciate the ideas and feedback.

 

 

It sounds like you have done about as much as you can do. The laptop has very little horsepower, but it should work, if you don't do anything while it is capturing.

 

You are capturing to the hard drive, not doing a plug and burn, correct? Have you tried burning one of the captured segments to a DVD to see if the audio is garbled on the finished product?

 

One thing that you can try is to go to dxdiag and reduce the audio acceleration. That may help.

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Thank you everyone for your input.

 

In response to some of the ideas/comments/questions...

 

Just to clarify, it is a desktop PC, not a laptop, however that doesn't really matter I suppose. Yes, I am capturing to the hard drive and not doing a plug and burn, and yes I have tried encoding it to DVD afterwards and burning and the audio problem was present in the finished product.

 

I'll try the suggestion about reducing the audio acceleration, thanks for the tip.

 

Yes, you are right that the USB device will only work with the software. No, the camera didn't come with software and only contains composite out, no USB (older camera). Yes, I have updated it to the available service packs and updates from Roxio, thanks.

 

There's quite a bit of hard drive space available in my opinion (at least in the short term), around 50-60 Gig or more on one drive (system) and about 70 on another. I was outputting to the second drive, but did try the other as well. They're both internal IDE 7200. In the future, I may just replace one of them with a 1T drive but... Capturing just the audio is a good test, I didn't think of that and will do that to see what happens.

 

Thanks again guys, this gives me a few more roads to go down the next time I'm there. I'll post my results with any new updates (fingers crossed :))

 

 

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