Quit the installation of Creator or Easy VHS to DVD

[Starbuckmw]

Just bought software at Best Buy yesterday. Tried to install on home computer (no internet connection available):

Os: vista home premium 32 bit

Quad core intel q6600, 4 gigs ram, plenty of harddrive space, NVIDIA GX2 9800 graphics card

 

Got the below problem of unable to install (see topic title and copy of web site data base for solution listed at end of this message). Went to office today, got on internet as found this was a known issue. Solution implies that problem is due to need for windows update (system 1.5 yeas old, so so I believe it does have Vista SP1 on it).

 

My question is: "Does this software require internet connection?" System requirements on box do NOT state internet connection required. Does state IE 7 needed (but this is not the same as an actual internet connection, which is not an option for home computer). If solution to the KNOWN issue is run windows update, and windows update requires internet connection, then is this program unusable in my situation and thus, should it be returned to store as not compatable for my system?

 

FROM SOLUTIONS:

 

Creator installer rolls back then prompts "Set up is interrupted"

Knowledgebase Article : 000219CR | Print this Article

 

 

Issue

 

 

When installing Creator or Roxio Easy VHS to DVD, the installer will begin "rolling back" and then give the prompt:

 

Setup is interrupted

 

 

Cause

 

 

This is a known issue with Microsoft’s XML 4.0 on systems without the latest Windows Service Packs.

 

 

 

Resolution

 

 

 

 

 

Quit the installation of Creator or Easy VHS to DVD.

 

Perform a Windows Update by launching Internet Explorer and selecting Tools -> Windows Update. XP users should be up to Service Pack 3 or later, and Vista users should have Service Pack 1 or later.

 

Note: If you don't update your operating system frequently, this may take multiple downloads and/or reboots.

 

Once you have the latest Service Packs installed, attempt to reinstall your Roxio software again.

 

[cdanteek]

Just bought software at Best Buy yesterday. Tried to install on home computer (no internet connection available):

Os: vista home premium 32 bit

Quad core intel q6600, 4 gigs ram, plenty of harddrive space, NVIDIA GX2 9800 graphics card

 

Got the below problem of unable to install (see topic title and copy of web site data base for solution listed at end of this message). Went to office today, got on internet as found this was a known issue. Solution implies that problem is due to need for windows update (system 1.5 yeas old, so so I believe it does have Vista SP1 on it).

 

My question is: "Does this software require internet connection?" System requirements on box do NOT state internet connection required. Does state IE 7 needed (but this is not the same as an actual internet connection, which is not an option for home computer). If solution to the KNOWN issue is run windows update, and windows update requires internet connection, then is this program unusable in my situation and thus, should it be returned to store as not compatable for my system?

 

FROM SOLUTIONS:

 

Creator installer rolls back then prompts "Set up is interrupted"

Knowledgebase Article : 000219CR | Print this Article

 

 

Issue

 

 

When installing Creator or Roxio Easy VHS to DVD, the installer will begin "rolling back" and then give the prompt:

 

Setup is interrupted

 

 

Cause

 

 

This is a known issue with Microsoft’s XML 4.0 on systems without the latest Windows Service Packs.

 

 

 

Resolution

 

 

 

 

 

Quit the installation of Creator or Easy VHS to DVD.

 

Perform a Windows Update by launching Internet Explorer and selecting Tools -> Windows Update. XP users should be up to Service Pack 3 or later, and Vista users should have Service Pack 1 or later.

 

Note: If you don't update your operating system frequently, this may take multiple downloads and/or reboots.

 

Once you have the latest Service Packs installed, attempt to reinstall your Roxio software again.

 

 

Minimum System Requirements: Easy VHS to DVD

Microsoft® Windows Vista™ Home Basic, Windows® XP SP2 (32- or 64-bit), 1 GHz processor and 512 MB RAM

 

If you run Windows XP or Vista, right click My Computer, click properties, it will show what SP's are installed if any.

 

No internet connection is required to install the software.

 

Have you ever run Windows update on your 1 1/2 year old system?

 

To update your system from windows update a internet connetction would be required.

 

Look through this step by step of the software install and supply more details please.

 

http://forums.support.roxio.com/index.php?showtopic=49170

 

 

[Starbuckmw]

Thanks for fast reply.

 

I checked and my computer did have SP1 Vista, so that was not the issue. You are correct, my computer has never been connected to internet, so zero updates since June 2008. I don't even have antivirus running. Computer used mostly for gaming and hopefully, if I can get roxio install, it will be good for video editing. I followed things in pinned step by step instructions. I even tried updating Windows vista to SP2 (downloaded on to flash drive at work and taken to home computer and installed). SP2 update did not fix problem.

 

Today, I tried to install roxio on work computer. Followed exact same steps, and it did install. I assume, that if I tried to use it it would work, but unable to do more on work computer and I must uninstall. This does tell me there is some difference between home computer (the one roxio needs to be on, but wont install) and work computer. Perhaps someone can suggest what is needed. ?? is there a specific update not included in Windows home premium Vista SP1 (or even SP2)? I don't think it is a hardware issue. Internet for home computer is not an option. I'm afraid of even moving home computer to office and connecting it to internet (as it is a full size steel case, water cooled, and weighs about 50 lbs).

 

Home computer specs: CPU intel q6600 (not overclocked), 4 gigs RAM, same OS as above, NVIDIA GX2 9800 graphics card, 500 gig HD.

Office computer specs: Same CPU, same RAM, Same OS, no separate graphics card, 300 gig HD.

 

Home computer has no antivirus running (never connected to internet and anything downloaded from work computer is scanned on that computer before taking home). It does have alot of games on it, and a several utility programs from Maximum PC and PC gamer CD's. Is there any known programs (possibly on my home computer) that could be causing this same error?

 

Is there as specific XML 4.0 update needed, but not in either of vista's service packs?

 

[cdanteek]

You need to have the PC connected to Microsoft Update so it can scan that computer and give you a list of updates for that specific PC. Just downloading Sp whatever and installing that doesn't cover all updates it might need..

 

cd

[Starbuckmw]

You need to have the PC connected to Microsoft Update so it can scan that computer and give you a list of updates for that specific PC. Just downloading Sp whatever and installing that doesn't cover all updates it might need..

 

I was afraid that connecting to internet for updates would be the only solution for the install problem. If this is the case, I do have a major issue with Roxio, because my computer met requirements (as stated on box) and requirements did not include internet connection. But as you noted, and in Roxio's known issues section, they list windows update in solution to the "roll back" install problem. If this is a known problems and its solution requires internet connection, shouldn't this be clearly stated in requirements on the box?

 

It may be hard to believe in 21st century, that not everybody has internet acess (I am on my work computer). There are many computer games I would have like to have played, but dont buy, because it is clearly stated on requirements that internet acess required (usually for online activation). When I got my computer, I went through the torture of Window activation by 1-800 number. If something more than what comes with Windows Vista with SP1 is critical for install, should this not be included on install CD, or again, shouldn't Internet connection have been listed in requirements. If it is know that if there is a specific update required (not includied in windows 32 bit vista with SP1 (or SP2 update)), I would try to download at work and install at home.

 

I do appriciate you trying, and forgive me if above seems rant-like, because I know you are not source of problem. I have reviewed forums for past 11 months (very painfully, as its the same thing over and over), and seen this problem cause about 3 to 4 new threads a month, and you and others have patiently tried to help others. I recognize it is not defective software, as it will install on work computer with internet connection. I did try the clean install solution (just to give it a shot, because it looks like I have run out of options), followed every step, but unfortunately, that wasn't the problem). If no one has any further suggestions, it would appear that I will need to return product to store. Best Buy has a no return software policy (they will only exchage), but I think I can prove with info from Roxio site, that their system requirements in knowingly false.

[Jim_Hardin]

Let's clear something up – there is NO requirement for internet access needed to install this software!

 

It will install just fine with the "internet plug" pulled!

 

You choose to keep you PC disconnected and it is clearly behind in updates that are needed. That is the problem here, and it is user induced.

 

What I don't understand is why you don't download what you need from another PC and put it on a disc, which you can run on your PC at home???

 

You can do this at a library. But you can't put your head in the sand for over a year and then blame Roxio because they didn't include a bucket of discs to update your computer…

 

[Starbuckmw]

"What I don't understand is why you don't download what you need from another PC and put it on a disc, which you can run on your PC at home???"

 

If I understand this question correctly, that is exactly what I had asked in one of my f/u questions: Is there a certain identified update/s that I can download on another PC (ie the one I'm on now), and take to home computer and install which would then allow Roxio to install without the rollback error?

 

"Let's clear something up – there is NO requirement for internet access needed to install this software!"

 

I understand the issues related to not having computer connected with internet very well including not having updates "that are needed." Is there a solution that does not require internet connection and doing automatic update?

 

Yes, my computer is 1.5 years old, but if I build a new computer today, installed Os Windows Vista Home premium with SP 1 myself, and computer had this, and required hardware (as my present home computer does), but I did not/could not connect this newly built computer to the internet so updates (which are not in the bought Windows Vista with SP1 Os CD) could load, WOULD ROXIO DOWNLOAD WITH NO PROBLEM, or would I still have the same problem?

 

If the answer is yes, Roxio would work, then I'm really confused (would Vista OS bought today, have updates from past 1.5 years that wasn't in Vista OS bought 1.5 years ago?).

 

If the answer is no, Roxio would still not work and windows update must be run and update computer, then internet connection IS required for instillation.

[Jim_Hardin]

No you are still wrong! Roxio does not require an internet connection and no ammount of twisting of the words will change that.

 

It requires a PC that is up to date and you don't have one...

 

I am sorry but no one can help you, this a problem you have imposed on yourself. Best of luck with it.