Roxio 2010 Plus

[Glenn P]

I just bought and installed Roxio Creator 2010 Plus/EF. PART NUMBER 150365-00EF on this homemade ASUS AMD64 running Vista Pro 64 Bit.

I did a complete uninstall of EMC 2009, and cleaned the registry and rebooted before installing Roxio 2010 Plus/EF.

 

When rebooting an error message " CONTENT MERGER MODULE FAILED TO INITIALIZE", also the error message "CPSCommonTools,dll is missing, but the machine continued to boot, and I am burning a DVD right now.

 

But I cannot find the CREATE LABEL feature, and suspect it is missing. Is there a LABEL PRINT MODULE in this package? Or could the missing DLL be the culprit?

 

If so, and I find it, where does it go?

 

Any suggestions?

[REDWAGON]

Is this what you are looking for ???

 

Frank...

 

[Glenn P]

Is this what you are looking for ???

 

Frank...

That is exactly what I was looking for. I must admit that is the perfect place to put the labels module! The HELP instructions said it was in TOOLS. (And it is in EMC 2009!!)

Thanks a lot for the help.

 

Maybe you can advise on the missing CPSCommonTools12.dll error I mentioned in original post???

 

Glenn

[Jim_Hardin]

The Label Creator is in all 3 tabs in the “Create” Section. It may show under the Home tab after you use it. The icons there are dynamic and reflect the recently used programs.

 

It is no longer under Tools. But is available through File – New Project and then under every category...

 

But the Help file is wrong! Thanks for calling that out, I will see that it gets reported.

 

You coudl try a Repair option from Add/Remove Programs, otherwise you need to do a Clean Install - Vista/Win7

 

[Glenn P]

The Label Creator is in all 3 tabs in the “Create” Section. It may show under the Home tab after you use it. The icons there are dynamic and reflect the recently used programs.

 

It is no longer under Tools. But is available through File – New Project and then under every category...

 

But the Help file is wrong! Thanks for calling that out, I will see that it gets reported.

 

You coudl try a Repair option from Add/Remove Programs, otherwise you need to do a Clean Install - Vista/Win7

 

Thanks for the reply. After using the print label feature under PHOTOS and reloading EMC 2010 PLUS, the Label Create shows up in all the modules.

 

I did the repair as you suggested, but the mssing DLL is still missing, so I will try a clean install of ROXIO 2010 PLUS/EF. We're getting there, just taking a little time!

 

Again Thanks

 

Glenn

Edited December 8, 2009 by Glenn P

[Jim_Hardin]

The 2010 installed like it was greased for me…

 

I did it on 2 XP machines and One Vista. Then came Win7 upgrades and I got to install it 2 more times after that!

 

So 5 install and not one bump. But I know some others have had a bump or two.

 

I was hoping for Easy Fix but just not in the cards... Keep us updated on your progress.

 

[Brendon]

but the mssing DLL is still missing, so I will try a clean install of ROXIO 2010 PLUS/EF. We're getting there, just taking a little time!

 

Hi Glenn,

 

That DLL file should be in the C:\Program Files\Common Files\Roxio Shared\12.0\DLLShared folder along with about 30 other files. Can you check and see if it is physically there? You may have to tell Windows to stop hiding Hidden and System files before you can see it.

 

If it is there, it may not have registered properly. If it's not there, the Clean Install is needed.

 

 

[Glenn P]

Hi Glenn,

 

That DLL file should be in the C:\Program Files\Common Files\Roxio Shared\12.0\DLLShared folder along with about 30 other files. Can you check and see if it is physically there? You may have to tell Windows to stop hiding Hidden and System files before you can see it.

 

If it is there, it may not have registered properly. If it's not there, the Clean Install is needed.

 

The DLL is where you said. For a temporary fix I copied it to the root folder. This stopped the boot up error. I will find time to do a CLEAN install later.

 

In the meantime, I have a problem with the quality of a label I printed. The printer (HP Officejet J4540) prints fine in all other apps (Photos and text) but streaks in ROXIO 2010 PLUS.

It printed fine in ROXIO 2009. I just wonder if anyone else experienced this problem. Maybe the CLEAN install will "fix" this too!!

 

Thanks for the advice

 

Glenn

[Jim_Hardin]

It is not properly installed, so you cannot evaluate how the programs run…

 

Also make sure your PRINTER DRIVERS are up to date.

 

[Glenn P]

The DLL is where you said. For a temporary fix I copied it to the root folder. This stopped the boot up error. I will find time to do a CLEAN install later.

 

In the meantime, I have a problem with the quality of a label I printed. The printer (HP Officejet J4540) prints fine in all other apps (Photos and text) but streaks in ROXIO 2010 PLUS.

It printed fine in ROXIO 2009. I just wonder if anyone else experienced this problem. Maybe the CLEAN install will "fix" this too!!

 

Thanks for the advice

 

Glenn

OK, I did a clean install and the same problem came back. I made sure the printer drivers are up to date.

 

so, I removed ROXIO 2010 PLUS and reinstalled ROXIO 2009. It works fine on this clone.

 

I will try the new ROXIO 2010 PLUS on another clone with XP Home 32 bit OS. Still learning!

 

Glenn

Edited December 10, 2009 by Glenn P

[Glenn P]

OK, I did a clean install and the same problem came back. I made sure the printer drivers are up to date.

 

so, I removed ROXIO 2010 PLUS and reinstalled ROXIO 2009. It works fine on this clone.

 

I will try the new ROXIO 2010 PLUS on another clone with XP Home 32 bit OS. Still learning!

 

Glenn

OK, to update this, I installed the 2010 version on the clone with WIN XP HOME 32 BIT, and it works great. But still the HP Officejet J4540 will not print the label without streaks in it! I used an old HP Inkjet 932C and the labels are printing correctly. I can live with this, as I don't print that many labels.

Thanks to the folks that helped and Happy New Year.

[Jim_Hardin]

It would have been much nicer to have resolved this rather than for you to have to make accommodations…

 

Happy Holidays to you