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Program freeze


Don J.
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I purchased and installed VHS to DVD last week and have been successfully digitizing old audio recording tapes from the 1960s. The program worked perfectly for 15 tapes. Now, after the Capture is complete, and I click on NEXT, the program stops responding. My computer is a new DELL with lots of memory and a 500 Gig HD. The captured file is automatically save to my Audio Folder, so nothing is lost. But I am not able to edit it as before. I have reinstalled the program, but that did no good. Anybody have any suggestion? My OS is Windows XP Pro.

 

Don J.

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A new Dell with XP? hmmm I didn't think you could buy a new PC these days with XP.

 

Be sure that your PC is up-to-date with XP services packs. SP3 is the most current.

 

And you can try this update:

http://www.roxio.com/enu/support/easy-vhs-...re_updates.html

The '60's'??? VHS only became available at the end of the 70's and early 80's… Last shipment of pre-recorded tapes was 12/31/08…

 

But I think I know what you meant :lol:

 

You also seem to be using Plug & Burn… Not recommended at all! Capture then Edit (optional) & Create DVD.

 

Much more stable and less heartache this way.

 

Dave: Sorry to burst your Vista Win7 bubble, but such a large number of businesses rejected Vista/Win7 that Dell still offers it and MS still provides it.

 

It is coming to an end, but not today – Dell w/XP

 

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The '60's'??? VHS only became available at the end of the 70's and early 80's… Last shipment of pre-recorded tapes was 12/31/08…

 

But I think I know what you meant :lol:

 

You also seem to be using Plug & Burn… Not recommended at all! Capture then Edit (optional) & Create DVD.

 

Much more stable and less heartache this way.

 

Dave: Sorry to burst your Vista Win7 bubble, but such a large number of businesses rejected Vista/Win7 that Dell still offers it and MS still provides it.

 

It is coming to an end, but not today – Dell w/XP

Jim, the OP has been "successfully digitizing old audio recording tapes from the 1960s", nothing about capturing VHS tapes in his post :unsure:

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Oops! My eye picked up the VHS at the beginning and completely missed the audio recording tapes part…

 

Been a really long day for me :(

 

Very true about the VHS not being available in the 60s. These are 3" audio tapes that I and my parents sent back and forth from Vietnam in 1966. I was doing my duty as a soldier at that time. I can't believe how young I was! I do have quit a few VHS tapes to digitize as well. But I gotta get this audio project done first. Some of these tapes are breaking several time in the replay process. I almost waited too long.

 

As for XP and not Vista on my new Dell. That is true also. I insisted to them that I did not want VISTA. But I think what they did was install XP over, or in addition to, VISTA. I remember them saying something about when and if I want to switch, all I had to do is call them and they would talk me through the change. At chance of that though!

 

Back to my problem. I have a service ticket in to ROXIO asking for help also. As I stated before, I can Capture just fine. And it saves it in my Audio folder. I don't think I quite understand that. But what the hey . . .I got the file. The real strange thing was that this problem started right after I captured a reel of tape of my Dad talking to me in 1966. He passed away in 1996. The tape broke about 10 times as I worked with it. It will never play again, and I thought I lost it forever. Then I found a file in my folder named "Audio". When I clicked on it . . .there was my Dad . . .talking to me from the grave. It was a beautiful thing.

 

One more thing. I am not using the burn feature. Just Capture and edit. It's the edit part that is not responding. I'll wait to see if anyone else has a response. Thanks.

 

Don J.

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Don: Sorry about my confussion…

 

I did Sunny Southeast Asia 66-67, saw some tape decks in base camp but not something you could stuff in a rucksack and go humping :lol:

 

Dell most likely has Vista in a hidden backup partition on your C:\ drive.

 

Back to your Problem!

 

You are either using Digitize LPs and Tapes or Capture Audio form Sound Card

 

Default capture location will be in My Documents\My Music\Recorded Tracks and the file will be prefixed "Audio". This is true for both programs.

 

You did not answer the great SP2 question that Big Dave asked… (in the program, Help – About)

 

But honestly if LP and Tape Assistant, isn't working right, a Clean Install is the only thing that is going to fix it…

 

A better solution, at least for now, would be to use Roxio Easy Audio Capture (Capture Audio form Sound Card), which just captures and sends the files to the same place.

 

Get them captured then use either Burn Audio CD's or Burn MP3 CD's to make your discs.

 

If you have any CD-RW's on hand, you can try a few tests to make sure you are comfortable doing it that way before commiting.

 

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Jim,

 

I checked in the program and found that I have Version 1.1.125 SP2. I checked for updates, but it said there were none.

 

Also, I am using "Digitize LPs and Tapes", and I did remove and reinstall the program once already. I'm getting ready to do another tape here in a few moments. We'll see how it does now.

 

About Vietnam. Sgt. Jordan (me) was in Army aviation at Qui Nhon, and Pleiku from May 66, until May 67. Was treated very poorly by the general public when I got home. But I guess we all were!

 

Don

 

 

Don: Sorry about my confussion…

 

I did Sunny Southeast Asia 66-67, saw some tape decks in base camp but not something you could stuff in a rucksack and go humping :lol:

 

Dell most likely has Vista in a hidden backup partition on your C:\ drive.

 

Back to your Problem!

 

You are either using Digitize LPs and Tapes or Capture Audio form Sound Card

 

Default capture location will be in My Documents\My Music\Recorded Tracks and the file will be prefixed "Audio". This is true for both programs.

 

You did not answer the great SP2 question that Big Dave asked… (in the program, Help – About)

 

But honestly if LP and Tape Assistant, isn't working right, a Clean Install is the only thing that is going to fix it…

 

A better solution, at least for now, would be to use Roxio Easy Audio Capture (Capture Audio form Sound Card), which just captures and sends the files to the same place.

 

Get them captured then use either Burn Audio CD's or Burn MP3 CD's to make your discs.

 

If you have any CD-RW's on hand, you can try a few tests to make sure you are comfortable doing it that way before commiting.

 

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Hopefully you worked with our sister BN, 1/22 INF up that way… I was South of there near Cu Chi. Another Guru, cdanteek was a rotorhead but he was at Cu Chi. I stayed in a few more years after I got back, so I didn’t see many civilians. I did have 2 shaved heads in white robes start to approach me at SeaTac airport the night I got back, but I made eye contact with one, and he grabbed the other one and they went away… Consider searching for your unit. They may have an Association set up? I have been with the 22nd Infantry Regiment Society for many years (Link). It is something to see at reunions – we look at the old wrinkled WWII veterans, in awe knowing that they stormed the Normandy beaches and got ground up in the Hurtgen Forest yet in the Battle of the Bulge, they held the southern corner! And yet they look at us and wonder how we managed in the swamps, mountains and jungles of Vietnam.

 

Then we have the current generation who bounce between Ft Drum, NY or Ft Carson, CO and Afghanistan and Iraq far too often… They were just notified they are going again in June. We can’t believe how they operate at 10,000 MSL

 

Oops! :huh: If need be, you are going to have to do a Clean Install:XP

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Well, the #$^@ program worked just fine tonight. Don't know what the Hell I did to fix it.

 

Was with the 219th Recon Airplane Co in Plieku. It was a Forward Air Controller company. I was the backseat guy in an O-1D Bird Dog. Got two Air Medals for 50 hours C.A. time. Not a bad tour. We had it good. The Infantry had to fight "Charlie" and Washington. In the end, Washington let Charlie win.

 

Thanks to all on this board for your help.

 

Don J.

 

 

Hopefully you worked with our sister BN, 1/22 INF up that way… I was South of there near Cu Chi. Another Guru, cdanteek was a rotorhead but he was at Cu Chi. I stayed in a few more years after I got back, so I didn’t see many civilians. I did have 2 shaved heads in white robes start to approach me at SeaTac airport the night I got back, but I made eye contact with one, and he grabbed the other one and they went away… Consider searching for your unit. They may have an Association set up? I have been with the 22nd Infantry Regiment Society for many years (Link). It is something to see at reunions – we look at the old wrinkled WWII veterans, in awe knowing that they stormed the Normandy beaches and got ground up in the Hurtgen Forest yet in the Battle of the Bulge, they held the southern corner! And yet they look at us and wonder how we managed in the swamps, mountains and jungles of Vietnam.

 

Then we have the current generation who bounce between Ft Drum, NY or Ft Carson, CO and Afghanistan and Iraq far too often… They were just notified they are going again in June. We can’t believe how they operate at 10,000 MSL

 

Oops! :huh: If need be, you are going to have to do a Clean Install:XP

 

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Well, the #$^@ program worked just fine tonight. Don't know what the Hell I did to fix it.

 

Was with the 219th Recon Airplane Co in Plieku. It was a Forward Air Controller company. I was the backseat guy in an O-1D Bird Dog. Got two Air Medals for 50 hours C.A. time. Not a bad tour. We had it good. The Infantry had to fight "Charlie" and Washington. In the end, Washington let Charlie win.

 

Thanks to all on this board for your help.

 

Don J.

Glad to here it is working now!

 

Loved Tac Air, Hogs, Arty or anything else we could get on the radio It was always better than fixed bayonets :lol:

 

Down our way, if you guys strayed too far west, you would come under radar controlled 37mm fire or larger! We begged to let us go in but you know the rules...

 

We did lose one O-1 who was helping us, to small arms fire. Our Recon Platoon recovered the bodies, then came under fire and my platoon had to go get them…

 

So don't belittle your work, a lot of grunt would be delighted to shake your hand and say 'thanks'! I thank you, you helped my friends!

 

Here is one little hit on the 219th, do some searching…

 

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I thought I would share the latest response I received from the ROXIO Support center. It might be of some interest and may help others with the freezing problem.

 

Don J.

 

**********************************************************

 

 

Thank you for getting in touch with Roxio Customer Care.

 

We appreciate the opportunity to assist you. Please accept my apologies for the issue that you are encountering and as per the comments, I understand that you cannot digitize audio uing Easy VHS to DVD because the programs hangs or freezes.

 

Please refer to the information below to resolve your concern.

 

1. Please be sure that you have met the system requirements for Easy VHS to DVD.

2. Defragment your hard drive. This will allow larger files that you have created to be more easily read by the program and allow more efficient writing of data for video and audio capture to your hard drive. To do this:

* Go to Start -> All Programs -> Accessories -> System Tools -> Disk Defragmenter.

* In the Disk Defragmenter window, select the drive (a.k.a. volume) you wish to defragment.

* Note the Free Space column. If you have less than 10% free space available you may run into issues defragmenting. Additionally, the drive is too full to capture any new media to it. Doing so may result in the hard drive crashing and data loss. Unless more free space can be safely made, it is recommended that you purchase an additional hard drive just for your multi-media projects.

* Click the Defragment button.

 

NOTE: If frequently using your computer for recording and editing audio and video, defragmenting your hard drive on regular basis (about once a month) is recommended.

3. Contact your video card manufacturer for the latest video card drivers. If you purchased your computer as a complete system (like Dell or HP), then go to the manufacturer's website for the latest drivers.

 

If you purchased your video card separately, then you will need to find out your make and model and go to the video card manufacturer's website to download.

* Windows XP: Go to My Computer and choose Properties.

* Windows 7 and Vista: Go to Start -> Control Panel -> System and Maintenance -> Device Manager.

* Click on the Hardware tab.

* Select Device Manager

* Double-click Display Adapters. You're video card make and model is displayed.

* To find out the driver details (such as version), right click on the make and model under Display adapter, and select Properties.

4. If running Easy VHS to DVD for the first time, or it's been a while since you used it, RoxWatch will require a few minutes to index your hard drive for new audio, video, or photo files. This allows Media Manager to create a convenient list of all the files you can create projects with in a single window. Once the indexing is completed, Easy VHS to DVD will launch faster only looking for newer files. However, if you wish to disable this function, do the following:

 

* Windows XP: Go to Start -> Run -> and then type 'msconfig' and click OK.

Windows 7 and Vista: Click on Start -> type 'msconfig' in the Search field and press Enter on your keyboard.)

* In the System Configuration Utility window, select the Startup tab.

* Locate RoxWatchTray10 (or whichever version you are using) under the Startup Item column and uncheck it.

* Click Apply and then OK.

* Reboot your machine.

* On reboot, you will receive a dialog from the System Configuration Utility. Check the box at the bottom of the window requesting not to see the dialog again and click OK.

* Launch Easy VHS to DVD.

 

If your question needs more specific troubleshooting or is not resolved by these suggestions, please reply to this email and provide any additional details which you believe may be helpful. Roxio Customer Care will be happy to provide additional assistance with any issue that may encounter.

 

We are always looking for ways to improve so please click on the link below to complete our online support survey.

 

http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

 

Your feedback will ensure the best possible service for you and other Roxio customers.

 

Sincerely,

 

 

Roxio Customer Care

 

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