Ready to pull my hair out here. I have installed the software on my HP Pavilion dv9420us notebook. After rebooting to complete the installation I had nothing further pop up as is the usual "get to know the product" etc. When I double click on the short cut on the desk top I get a whited out screen that appears to be a place to register the product. I see 3 boxes that I can click and enter data into, but no "ok" button or anything to click on. There is a little red x and the roxio name in the upper left hand corner. I tried for the heck of it to enter my cd key # etc and just hit "enter" on the keyboard. It does nothing.
I uninstalled the program, emptied my trash can. Went into the start up menu and disabled everything. Rebooted, and began the installation again. Same outcome. I am so frustrated. Right now I am having windows do a "repair" on the program to see if that helps at all. I also saw that some people had 2 disks in their package....I only have 1.
Suggestions and help would be appreciated before I end up bald!
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lineride57
Ready to pull my hair out here. I have installed the software on my HP Pavilion dv9420us notebook. After rebooting to complete the installation I had nothing further pop up as is the usual "get to know the product" etc. When I double click on the short cut on the desk top I get a whited out screen that appears to be a place to register the product. I see 3 boxes that I can click and enter data into, but no "ok" button or anything to click on. There is a little red x and the roxio name in the upper left hand corner. I tried for the heck of it to enter my cd key # etc and just hit "enter" on the keyboard. It does nothing.
I uninstalled the program, emptied my trash can. Went into the start up menu and disabled everything. Rebooted, and began the installation again. Same outcome. I am so frustrated. Right now I am having windows do a "repair" on the program to see if that helps at all. I also saw that some people had 2 disks in their package....I only have 1.
Suggestions and help would be appreciated before I end up bald!
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