Creator 2010 will not install on Windows 7

[Photoshopguy]

Thanks in advance for those who can help.

 

Every time I try to install Creator 2010, it gets past installing Activation Module and into installing Content 2010 and then starts rolling everything back. At the end, it displays a dialog box saying Roxio Creator 2010 Wizard was interrupted. I have followed all the instructions on the following links. Nothing has worked.

 

http://kb.roxio.com/search.aspx?URL=/content/000080GN

http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en

http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en

 

Windows Event viewer shows the following error:

Product: Roxio Creator 2010 Content -- Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

 

Sonic Log has the following entries:

12/12/09 19:50:12 - Created folder for log files: C:\Users\...\AppData\Roaming\Roxio Log Files\Roxio Creator 2010\09-12-12 19-50\{ProductID}_{INSTALL_MODE}.log

12/12/09 19:50:12 - Installer version: 3.53.86a

12/12/09 19:50:12 - SetupDlg Started...

12/12/09 19:50:12 - Running as x64 process

12/12/09 19:50:12 - Worker thread starting...

12/12/09 19:50:12 - User default language id: 1033

12/12/09 19:50:12 - System default language id: 1033

12/12/09 19:50:12 - User default ANSI code page: 1252

12/12/09 19:50:12 - User default OEM code page: 437

12/12/09 19:50:12 - Module filename = D:\Flatfile\setup.exe

12/12/09 19:50:12 - Setup command line = "D:\Flatfile\setup.exe"

12/12/09 19:50:12 - Base language detected is 'ENU'

12/12/09 19:50:12 - Setting final install language TLA to 'ENU'

12/12/09 19:50:12 - Modified product list: VIRTUALDRIVE64_12,VIDEOCAP_USB_X86,VIDEOCAP_USB_X64,VENUE_22,SMARTSOUND_10,ROXIO

CENTRAL_50,PS_C12_EXPRESS_10,GOOGLE_TOOLBAR,EMC_CONTENT12,EMC_120,DOTNETFX_351,DI

RECTX_NOV07,CPDECODERPACK_432,CINEPLAYER_53,CINEMANOW_19,BURNMANAGERCDB12,BURNMAN

AGER12,BCP_EASYARCHIVE_A64_13,BCP_EASYARCHIVE_13,BCP_CORE_131,BASICBURN_0100,ACTI

VATION_300

12/12/09 19:50:12 - Successfully added feature 'Content' to product 'EMC_CONTENT12'

12/12/09 19:50:12 - Successfully added feature 'EMC8' to product 'EMC_120'

12/12/09 19:50:14 - Caught thrown long 0

12/12/09 19:50:14 - Worker exiting with status code: 00000000, ResultCode = 0

12/12/09 19:50:14 - Removing temporary reboot files in Cleanup

12/12/09 19:50:14 - Setting finish event...

12/12/09 19:50:14 - Sending WM_ENDSETUPDIALOG message...

12/12/09 19:50:14 - UI Received WM_ENDSETUPDIALOG message

12/12/09 19:50:15 - Ending setup dialog on WM_ENDSETUPDIALOG message

 

 

Operating System: Windows 7 Home Premium, 64 bit

Make: Dell

Model: Alienware Aurora, purchased Nov 2009

Video card: nvidia geforce gtx 260 with over 1GB ram

Processor speed: Intel i7 quad core, 2.67 Ghz

RAM: 12 GB

Free hard drive space: 224 GB

Last did a Windows update: right before the install

Default browser: IE 8

Windows Media Player: v 12

Antivirus/antispyware/firewall: Norton Internet Security 2010 turned off

Msconfig/startup: disabled

Used Norton utilities to repair registry errors and clean up temp folder

DirectX and XML update to date as best as I can tell.

 

[cdanteek]

Used Norton utilities to repair registry errors and clean up temp folder

 

What registry errors?

 

cd

[Photoshopguy]

What registry errors?

 

cd

cd,

 

Thanks for reading my post. Norton Utilities has a function called Clean Your Registry. It will examine the registry and locate entries that do not point to anything. For example, while (trying) to install Creator 2010, it creates entries in the registry, but once it rollbacks, there is nothing for those entries to point to.

 

Hope this makes sense.

 

Photoshopguy

[cdanteek]

cd,

 

Thanks for reading my post. Norton Utilities has a function called Clean Your Registry. It will examine the registry and locate entries that do not point to anything. For example, while (trying) to install Creator 2010, it creates entries in the registry, but once it rollbacks, there is nothing for those entries to point to.

 

Hope this makes sense.

 

Photoshopguy

 

#12 or #13 in my signature for the OS your using...Follow it to the 'T'...

 

Tell Norton Utilities to keep it's false positive fixes away from Roxio Sonic registry entries, it's breaking them..

 

cd

 

 

[Photoshopguy]

cd,

 

I will try #12 (since I have W7) and report back. In fairness to Norton, the steps I followed to prepare for the first (attempted) install of Creator 2010 are listed here.

http://kb.roxio.com/search.aspx?URL=/content/000080GN

 

I only starting using Norton Utilities to clean the registry until after the install failed several times and I searched the Roxio KB and the net looking for an answer.

 

But I will follow #12 to the T and try the install again. If that fails, I will follow #12 again but this time also disable all non-Microsoft Services (msconfig.exe, Services ). This later suggestion from Roxio support.

 

Thank you again.

 

Photoshopguy

[cdanteek]

Have you read and looked through this?

 

http://forums.support.roxio.com/index.php?...mp;#entry301808

 

cd

[Photoshopguy]

Have you read and looked through this?

 

http://forums.support.roxio.com/index.php?...mp;#entry301808

 

cd

 

cd,

 

Yes, I had looked through that post and incorporated it into the steps outlined in your #12 link. After following everything in #12, I tired installing from CD. The install still rolled back at the same place and with the same Roxio error (setup interrupted) and same Event Viewer error (data1.cab unusable).

 

I then copied the CD to my hard drive as outlined in method 3 of http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en. Before when I tried this, I got the same error as trying to install from CD. Now I am getting Setup has determined that your configuration does not support any of the included products. So, one type of error when trying to install from CD and another error when installing from hard drive.

 

Below are my notes from following #12 link.

Step 1 - ok

Step 2 - Roxio was not listed. SmartSound was listed and I removed it.

Step 3 - Cleanup utility downloaded and installed. Roxio not listed, DirectXIntallService not listed, Sonic not listed, EMC not listed, SmartSound not listed

Step 4 - ok

Step 5 - ok, also deleted SmartSound folders

Step 6 - Neither Roxio nor Sonic was listed in hkey current user. In hkey local machine, Roxio not listed, Sonic was removed. Under wow6432Node, Roxio, Sonic and SmartSound all removed.

Step 7 - see errors above.

 

 

[Sonic Boom]

The Content is the last piece to install which means everything else appears to be good.

PM me your email and I can provide a file to skip it.

You can pinpoint why the Content is failing by looking at the latest EMC_CONTENT12_Install.log file.

[Photoshopguy]

The Content is the last piece to install which means everything else appears to be good.

PM me your email and I can provide a file to skip it.

You can pinpoint why the Content is failing by looking at the latest EMC_CONTENT12_Install.log file.

Sonic Boom,

 

I looked at the log file and it is quite large. I am not sure of what I am looking at but I did find these entries.

Property(S): ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance.

 

MSI (s) (98:6C) [16:19:39:811]: Windows Installer installed the product. Product Name: Roxio Creator 2010 Content. Product Version: 12.0.013. Product Language: 1033. Manufacturer: Roxio. Installation success or error status: 1603.

 

Thanks for offering to help. I will send to you my email address.

 

Photoshopguy

[Sonic Boom]

Product: Roxio Creator 2010 Content -- Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

 

I'm pretty sure that the disc has a corrupt file. We got it to install by skipping the Content. Still waiting to hear back if the Content installer I provided installed successfully.

[Photoshopguy]

Well, I am finally up and running. It was due to either corrupt/bad files on the CD or a bad spot on the CD. Sonic Boom sent to me a 'custom' setup.exe file that allowed me to bypass the part with the issue. He also sent to me a 'custom' setup.dcf file to bypass another issue. After installing Creator using the two custom files, he sent to me a separate file that allowed me to install the part that had to be skipped.

 

I am going to wait until another day before installing SP1 as I have been struggling with this issue for several days now. (And I will probably Norton Ghost my C: drive before installing in case I run into issues with SP1!)

 

I thank everyone who read my post and took the time to offer their suggestions and assistance. I hope you have an enjoyable holiday season.

 

Photoshopguy

[ggrussell]

I am going to wait until another day before installing SP1 as I have been struggling with this issue for several days now. (And I will probably Norton Ghost my C: drive before installing in case I run into issues with SP1!)

Always a good idea to image the drive before installing software. "Better safe than sorry."

 

Glad everything is sorted now.

[Photoshopguy]

Roxio tech support sent me a good data1.cab file.

 

Photoshopguy