The "Unknown Error" Message

[REDSHIFT1]

I bought the "Red Box" version of Easy CD & DVD Burning yesterday at Staples. The installation process works fine. But when I click on the desktop icon, I get the first screen, Roxio Central, immediately followed by the message:

 

"Cound not complete the last command because: unknown error"

 

I have tried the repair option as well as reinstallation...with the same results. I have:

 

*Dell Dimension 4600

*Pentium 4

*All 3 Windows XP Service Packs

 

The program itself was installed to a Seagate external drive with hundreds of gigabytes left on it. If no one has a solution, I guess I will just return it.

[Jim_Hardin]

'Unknown Problems' require 'Unknown Answers'

 

I believe only the 10.3 version has a repair option…

 

In the Red Box versions (there are 3) only the 10.3 has the Win7 Compatible logo on the box. And Help – About will show 10.3xxx as the version.

 

Best bet would be to follow these tips – KB Page

 

And do the full Clean Install – Here

 

I do not install programs to anything but the C:\ drive... less problems that way.