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Install Problem


moleyt

Question

was a resolution ever found to this? I'm having exactly the same problem with Easy DVD Copy 4 for a user at work. Its on muliple PCs in the company, different images but identical GPOs, updates, etc. Both Dell computers but one is an Optiplex 745 and one is a precision workstation. I'm going to try and install on a personal computer but if anyone has managed to resolve this I'd love to hear from them.

 

I've followed all steps on the Roxio support site.

 

Alex

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was a resolution ever found to this? I'm having exactly the same problem with Easy DVD Copy 4 for a user at work. Its on muliple PCs in the company, different images but identical GPOs, updates, etc. Both Dell computers but one is an Optiplex 745 and one is a precision workstation. I'm going to try and install on a personal computer but if anyone has managed to resolve this I'd love to hear from them.

 

I've followed all steps on the Roxio support site.

 

Alex

Briefly, the EULA says; 'One Software = One PC'…

 

Briefly I could only suggest you have the PC up to snuff per Roxio's suggestions, KB Page

 

Then try a Clean Install – Vista/Win7

 

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Briefly, the EULA says; 'One Software = One PC'…

 

Briefly I could only suggest you have the PC up to snuff per Roxio's suggestions, KB Page

 

Then try a Clean Install – Vista/Win7

 

Thanks for the quick response Jim.

 

Yep full understand the EULA, I haven't been able to get this installed so am not even taking one license yet. This was merely an exercise to see if it was an issue with the PC or a broader issue, the latter being the outcome.

 

I've followed the above two links already. For info the two machines are fully patched/hotfixed Windows XP Professional Service Pack 3 boxes. I'm thinking it must be a Windows Update or a Group Policy that is causing the issues? It *appears* to be an issue installing DirectX 9 Runtime, I'm making this assumption as this is the last and ONLY message displayed before the installation is rolled back and fails. Though Installing DirectX 9.0c from Microsoft website works fine, Roxio still wants to and appears to fail to install DirectX9 as I believe it has modified cab files or something?

 

In fact I can back this up as the Application Log shows the following events at the time of installation:

 

Event Type: Information

Event Source: MsiInstaller

Event Category: None

Event ID: 11707

Date: 17/12/2009

Time: 10:32:20

User: CL234050W\Administrator

Computer: CL234050W

Description:

Product: Roxio Easy DVD Copy Premier -- Installation completed successfully.

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 7b 37 34 44 43 38 41 32 {74DC8A2

0008: 36 2d 34 45 30 35 2d 34 6-4E05-4

0010: 30 42 36 2d 41 44 31 31 0B6-AD11

0018: 2d 43 39 34 32 38 41 31 -C9428A1

0020: 41 45 31 35 30 7d AE150}

 

____

 

Event Type: Information

Event Source: MsiInstaller

Event Category: None

Event ID: 11707

Date: 17/12/2009

Time: 10:32:20

User: CL234050W\Administrator

Computer: CL234050W

Description:

Product: Roxio Burn Manager -- Installation completed successfully.

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 7b 39 30 36 43 30 31 45 {906C01E

0008: 45 2d 42 32 34 32 2d 34 E-B242-4

0010: 31 39 37 2d 41 45 38 35 197-AE85

0018: 2d 36 43 35 30 36 45 31 -6C506E1

0020: 42 38 36 39 42 7d B869B}

 

____

 

Event Type: Information

Event Source: MsiInstaller

Event Category: None

Event ID: 11707

Date: 17/12/2009

Time: 10:32:20

User: CL234050W\Administrator

Computer: CL234050W

Description:

Produkt: Roxio Easy DVD Copy Premier -- Installationsvorgang erfolgreich abgeschlossen.

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 7b 45 41 34 43 30 30 36 {EA4C006

0008: 30 2d 38 32 45 34 2d 34 0-82E4-4

0010: 35 46 31 2d 39 45 46 36 5F1-9EF6

0018: 2d 43 35 45 35 37 41 46 -C5E57AF

0020: 43 42 46 39 30 7d CBF90}

 

____

 

Event Type: Information

Event Source: MsiInstaller

Event Category: None

Event ID: 11707

Date: 17/12/2009

Time: 10:32:21

User: CL234050W\Administrator

Computer: CL234050W

Description:

Product: Roxio Venue -- Installation operation completed successfully.

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 7b 35 34 39 31 34 35 33 {5491453

0008: 44 2d 38 43 33 45 2d 34 D-8C3E-4

0010: 37 38 35 2d 41 43 35 43 785-AC5C

0018: 2d 45 39 41 34 44 41 42 -E9A4DAB

0020: 46 33 37 38 41 7d F378A}

 

____

 

Event Type: Information

Event Source: MsiInstaller

Event Category: None

Event ID: 11707

Date: 17/12/2009

Time: 10:32:21

User: CL234050W\Administrator

Computer: CL234050W

Description:

Product: Roxio Burn Manager CDB -- Installation completed successfully.

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 7b 36 35 41 37 39 31 37 {65A7917

0008: 35 2d 33 43 34 43 2d 34 5-3C4C-4

0010: 31 46 34 2d 39 32 41 46 1F4-92AF

0018: 2d 42 41 31 44 44 44 42 -BA1DDDB

0020: 41 30 36 32 36 7d A0626}

 

____

 

Event Type: Information

Event Source: MsiInstaller

Event Category: None

Event ID: 11707

Date: 17/12/2009

Time: 10:32:21

User: CL234050W\Administrator

Computer: CL234050W

Description:

Product: Roxio CinePlayer Decoder Pack -- Installation completed successfully.

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 7b 39 41 30 30 45 43 34 {9A00EC4

0008: 45 2d 32 37 45 31 2d 34 E-27E1-4

0010: 32 43 34 2d 39 38 44 44 2C4-98DD

0018: 2d 36 36 32 46 33 32 41 -662F32A

0020: 43 38 38 37 30 7d C8870}

 

____

 

Event Type: Information

Event Source: MsiInstaller

Event Category: None

Event ID: 11707

Date: 17/12/2009

Time: 10:32:21

User: CL234050W\Administrator

Computer: CL234050W

Description:

Product: VD64Inst -- Installation operation completed successfully.

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 7b 44 42 39 43 34 33 46 {DB9C43F

0008: 37 2d 30 42 30 46 2d 34 7-0B0F-4

0010: 45 34 33 2d 39 45 36 42 E43-9E6B

0018: 2d 46 39 34 35 43 37 31 -F945C71

0020: 43 34 36 39 45 7d C469E}

 

____

 

Event Type: Information

Event Source: MsiInstaller

Event Category: None

Event ID: 11707

Date: 17/12/2009

Time: 10:32:21

User: CL234050W\Administrator

Computer: CL234050W

Description:

Product: Roxio Activation Module -- Installation completed successfully.

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 7b 41 31 32 31 45 45 44 {A121EED

0008: 45 2d 43 36 38 46 2d 34 E-C68F-4

0010: 36 31 44 2d 39 31 41 41 61D-91AA

0018: 2d 44 34 38 42 41 32 32 -D48BA22

0020: 36 41 46 31 43 7d 6AF1C}

 

____

 

Event Type: Information

Event Source: MsiInstaller

Event Category: None

Event ID: 11707

Date: 17/12/2009

Time: 10:32:21

User: CL234050W\Administrator

Computer: CL234050W

Description:

Product: DirectX 9 Runtime -- Installation operation completed successfully.

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 7b 41 46 39 45 39 37 43 {AF9E97C

0008: 31 2d 37 34 33 31 2d 34 1-7431-4

0010: 32 36 44 2d 41 38 44 35 26D-A8D5

0018: 2d 41 42 45 34 30 39 39 -ABE4099

0020: 35 43 30 42 31 7d 5C0B1}

 

____

 

Event Type: Information

Event Source: MsiInstaller

Event Category: None

Event ID: 11708

Date: 17/12/2009

Time: 10:32:45

User: CL234050W\Administrator

Computer: CL234050W

Description:

Product: DirectX 9 Runtime -- Installation operation failed.

 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 7b 41 46 39 45 39 37 43 {AF9E97C

0008: 31 2d 37 34 33 31 2d 34 1-7431-4

0010: 32 36 44 2d 41 38 44 35 26D-A8D5

0018: 2d 41 42 45 34 30 39 39 -ABE4099

0020: 35 43 30 42 31 7d 5C0B1}

 

Even though eventvwr is reporting these modules are being installed, installer doesn't tell me this.

 

I've also tried removing DirectX all together and allowing Roxio to install its version from scratch to no avail

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