USB Device not seen after reinstall

[Andrea Boianoff]

When I originally purchased Easy VHS to DVD a few months ago, it installed on my computer without issue. Everything worked fine.

 

However, I recently started experiencing issues during the Burn part of Video Plug & Burn. (I could Capture Video via the USB Device just fine. But, when it went to Burn, it would have problems.)

 

So, I decided to uninstall the program and the Roxio USB Device driver, then reinstall.

 

The program reinstalled fine. But, now, the USB Device is not available as an option in the choose device drop-down in either Plug & Burn or Capture Video.

 

I tried un/reinstalling the program numerous times, downloading the USB Device driver according to the troubleshooting article on this topic, and installing Service Pack 2. Nothing helped.

 

Just to be sure it wasn't a hardware (USB Device) issue, I installed the program on another computer, and it works fine on that machine. I can Capture Video via the USB Device, etc. No problems.

 

It's only on the computer that I had the program working on before that I can't get it to work on, now!

 

Any help?

 

Andrea

[Jim_Hardin]

Uninstall and Reinstall just screws up things until they will never work!

 

You must do a Clean Install!

 

The majority of the process is concerned with cleaning up your PC.

 

When you reach the actual install part, but sure to follow the instructions that came with it!!! If you don't and let Windows install its' driver, it will never work!

 

Clean Install - Vista/Win7. If you don't have Vista, scroll to the bottom for XP.

[Andrea Boianoff]

Uninstall and Reinstall just screws up things until they will never work!

 

You must do a Clean Install!

 

The majority of the process is concerned with cleaning up your PC.

 

When you reach the actual install part, but sure to follow the instructions that came with it!!! If you don't and let Windows install its' driver, it will never work!

 

Clean Install - Vista/Win7. If you don't have Vista, scroll to the bottom for XP.

 

 

I do have Vista, and went through the entire Clean Install process after posting that message. No luck.

 

The only thing "odd" is that when I plugged the USB Device in to start the installation (before inserting the software CD), it did not prompt me to find a driver (where I would have selected Cancel). The computer did make the "bonk" sound, though. So, the computer knew something had been inserted.?.

 

Any more ideas?

 

Andrea

[Jim_Hardin]

Good, now carefully go through cdanteek's pinned post at the top here and compare his screen shots with your system.

 

If the drivers do not match, and I am guessing they will not, download and run this driver file – Here

 

Got my fingers crossed!

 

[Andrea Boianoff]

OK. I did everything listed (Clean Install, Install, compare to cdanteek's post, download driver). It still does not see the USB Device. But, here's what I can tell you...

 

Comparing to cdanteek's post...

 

In Add/Remove Programs, I have both Roxio Easy VHS to DVD and Video Capture USB listed as installed today (as expected).

 

However, in Device Manager...

 

Under Sound, Video and Game Controllers, I only have "USB 2861 Device" listed with (Generic USB Audio) listed as the Manufacturer, Microsoft as the provider, and "This device is working properly."

 

and

 

Under Other Devices, I have "USB 2861 Device" listed with Unknown Manufacturer/Provider, and "The drivers for this device are not installed. (Code 28)..."

 

When I saw this, I uninstalled the Roxio Video Capture USB in Add/Remove Programs and uninstalled both of the other "USB 2861 Device" drivers from Device Manager. Then, I reinstalled the Roxio Video Capture USB from the link. All this did was put me back to where I started (as detailed above).

 

Looking at Add/Remove Programs, it looks like I have the proper driver for the USB Device. But, it doesn't look right in Device Manager. So, I'm lost on how to proceed.

 

Thanks for any help.

 

Andrea

[Jim_Hardin]

OK. I did everything listed (Clean Install, Install, compare to cdanteek's post, download driver). It still does not see the USB Device. But, here's what I can tell you...

 

Comparing to cdanteek's post...

 

In Add/Remove Programs, I have both Roxio Easy VHS to DVD and Video Capture USB listed as installed today (as expected).

 

However, in Device Manager...

 

Under Sound, Video and Game Controllers, I only have "USB 2861 Device" listed with (Generic USB Audio) listed as the Manufacturer, Microsoft as the provider, and "This device is working properly."

 

and

 

Under Other Devices, I have "USB 2861 Device" listed with Unknown Manufacturer/Provider, and "The drivers for this device are not installed. (Code 28)..."

 

When I saw this, I uninstalled the Roxio Video Capture USB in Add/Remove Programs and uninstalled both of the other "USB 2861 Device" drivers from Device Manager. Then, I reinstalled the Roxio Video Capture USB from the link. All this did was put me back to where I started (as detailed above).

 

Looking at Add/Remove Programs, it looks like I have the proper driver for the USB Device. But, it doesn't look right in Device Manager. So, I'm lost on how to proceed.

 

Thanks for any help.

 

Andrea

What about the driver file I suggested you download and run?

 

Vista should not be putting any driver in there unless you let it! I don't know the setting, probably under UAC, but sometimes it seems like it does. Even then I would expect the Roxio drivers to override what Vista mistakenly installed.

[Andrea Boianoff]

What about the driver file I suggested you download and run?

 

Vista should not be putting any driver in there unless you let it! I don't know the setting, probably under UAC, but sometimes it seems like it does. Even then I would expect the Roxio drivers to override what Vista mistakenly installed.

 

 

I did download & install the driver you linked, after doing the clean install and comparing to cdanteek's post. However, it only seems to be listed in Add/Remove Programs - not in Device Manager.

 

It seems like I have the correct driver installed (since it shows up in Add/Remove Programs). But, for whatever reason, my system seems to be trying to use either the Microsoft driver or the Unknown driver (ie. the USB Device drivers showing up in Device Manager.) Does that make sense?

 

Is there a way to manually tell it to use the Roxio USB Device driver with the USB Device? Or, am I wrong in what appears to be happening?

 

As far as Vista auto-installing drivers... All I can tell you is that when I plugged in the USB Device initially, the New Hardware Found box popped up saying that it needed to find the right drivers, and I told it to ask me later.

 

Andrea

[Jim_Hardin]

I did download & install the driver you linked, after doing the clean install and comparing to cdanteek's post. However, it only seems to be listed in Add/Remove Programs - not in Device Manager.

 

It seems like I have the correct driver installed (since it shows up in Add/Remove Programs). But, for whatever reason, my system seems to be trying to use either the Microsoft driver or the Unknown driver (ie. the USB Device drivers showing up in Device Manager.) Does that make sense?

 

Is there a way to manually tell it to use the Roxio USB Device driver with the USB Device? Or, am I wrong in what appears to be happening?

 

As far as Vista auto-installing drivers... All I can tell you is that when I plugged in the USB Device initially, the New Hardware Found box popped up saying that it needed to find the right drivers, and I told it to ask me later.

 

Andrea

Well I learned one from you, that the Capture Drivers are listed in Add/Remove Programs Never knew that!

 

Try this:

 

With the device plugged in, delete any and everything in Device Manager associated with a USB 2681 USB Audio and any other thing associated with the device. Read on before you click.

 

To make sure, list the devices by their full name and location.

 

Then unplug the device. All of them will disappear… If one does not, it is not associated with the device!

 

Plug it back in and delete them. Then run the driver download while the device is connected.

 

Then reboot. If Vista wants to install anything, tell it no.

 

Should do the trick, got my fingers crossed!

 

[Andrea Boianoff]

Well I learned one from you, that the Capture Drivers are listed in Add/Remove Programs Never knew that!

 

Try this:

 

With the device plugged in, delete any and everything in Device Manager associated with a USB 2681 USB Audio and any other thing associated with the device. Read on before you click.

 

To make sure, list the devices by their full name and location.

 

Then unplug the device. All of them will disappear… If one does not, it is not associated with the device!

 

Plug it back in and delete them. Then run the driver download while the device is connected.

 

Then reboot. If Vista wants to install anything, tell it no.

 

Should do the trick, got my fingers crossed!

 

 

OK. I did everything you suggested, in the order you suggested.

 

I had to delete both of the USB 2861 Device drivers (one in Other Devices, one in Sound, Video and Game Controllers), as well as a USB Composite Device driver from Universal Serial Bus Controllers.

 

No change.

 

Vista still asks me to find the driver (even after installing it from the link), and puts back the three drivers I deleted (even though I tell it to "Ask me later...").

 

One interesting thing...

 

If I right click on the Unknown USB 2861 Device driver listed under Other in Device Manager, and tell is to Update Driver Software, then select Search Automatically, it finds Roxio Video Capture USB but encounters an error when attempting to install it. The message is "The system can not find the file specified."

 

When I run the setup.exe that you linked to install the correct driver, where does it put it on my computer? And, what is it's name/extension? Maybe I can steer Update Driver Software to it manually, instead of letting it look for it and getting an error.?.

 

Andrea

[Jim_Hardin]

No idea where any of these things go… But you cannot let the OS install or update, it will never work.

 

I would do the driver download again just to ensure it is intact…

 

Also, with all installed, if you open Capture Video from the Home app, can you select the 2861 device now?