Welsh Posted December 19, 2009 Report Share Posted December 19, 2009 Need help too! Unable to activate or register Cineplayer downloaded this morning. Something about not connecting to "proxy server." Asked for e-mail activation. So far, no reply from Roxio support. Any suggestions? --Bill Quote Link to comment Share on other sites More sharing options...
Big_Dave Posted December 19, 2009 Report Share Posted December 19, 2009 Turn off your antivirus and firewall until you get it activated. Quote Link to comment Share on other sites More sharing options...
Welsh Posted December 19, 2009 Author Report Share Posted December 19, 2009 Big_Dave: Thanks for the suggestion. I tried, but it still didn't work. --Bill Quote Link to comment Share on other sites More sharing options...
singerk Posted December 19, 2009 Report Share Posted December 19, 2009 I am having the same issue. I disabled my firewall, used the unlock code from the order form, requested it via e-mail, tried it again (it was the same code), disabled everything I can think of and restarted my computer...same result. It acts like I'm entering an invalid code. Any suggestions? This is frustrating and their customer support leaves a lot to be desired...too hard to contact them. Quote Link to comment Share on other sites More sharing options...
ogdens Posted December 19, 2009 Report Share Posted December 19, 2009 I am having the same issue. I disabled my firewall, used the unlock code from the order form, requested it via e-mail, tried it again (it was the same code), disabled everything I can think of and restarted my computer...same result. It acts like I'm entering an invalid code. Any suggestions? This is frustrating and their customer support leaves a lot to be desired...too hard to contact them. Digital River provides support for Roxio’s eStore purchases and can be reached here 1-800-656-5443 Quote Link to comment Share on other sites More sharing options...
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