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I am having the same issue. I disabled my firewall, used the unlock code from the order form, requested it via e-mail, tried it again (it was the same code), disabled everything I can think of and restarted my computer...same result. It acts like I'm entering an invalid code. Any suggestions? This is frustrating and their customer support leaves a lot to be desired...too hard to contact them.

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I am having the same issue. I disabled my firewall, used the unlock code from the order form, requested it via e-mail, tried it again (it was the same code), disabled everything I can think of and restarted my computer...same result. It acts like I'm entering an invalid code. Any suggestions? This is frustrating and their customer support leaves a lot to be desired...too hard to contact them.

 

Digital River provides support for Roxio’s eStore purchases and can be reached here 1-800-656-5443

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