Runtime Error

[Creyton]

ROXIO CREATOR 2010 PRO

 

RUNTIME ERROR - abnormal program termination - when attempting to add photos or video to VIDEOWAVE

 

I've limited AVG av to av only - no spyware, link, resident shield protection

Cleaned registry with REGCURE

3 clean installs of CREATOR

Same problem after each installation

 

Windows 7

EVGA E758 m/b

Intel core i7 920

NVIDEA GeForce 9800 GT 512 MB

6 GB RAM

 

Any suggestions?

 

[sknis]

ROXIO CREATOR 2010 PRO

 

RUNTIME ERROR - abnormal program termination - when attempting to add photos or video to VIDEOWAVE

 

I've limited AVG av to av only - no spyware, link, resident shield protection

Cleaned registry with REGCURE

3 clean installs of CREATOR

Same problem after each installation

 

Windows 7

EVGA E758 m/b

Intel core i7 920

NVIDEA GeForce 9800 GT 512 MB

6 GB RAM

 

Any suggestions?

Did you install SP1 for 2010?

 

Did you install the program with your anti-virus ON? That will screw things up sometimes. Look at the top of this page and click on the support tab. Go to support home and put in that error. Search for the Kb articles.

 

Since you are usings W7, it may also have something to do with drivers. Did you install W7 over and existing version or was it a clean install?

Edited December 21, 2009 by sknis

[Creyton]

Brand new computer - brand new Windows 7 business (no other OS ever installed) - Roxio EC 2010 pro among the first installations (no other version of Roxio ever installed ) - no AV present during installation - Roxio SP1 installed each time.

 

Roxio always gives RUNTIME ERROR when attempting to import photos or video into VIDEOWAVE and when attempting to add new movie to dvd creation.

 

 

[sknis]

Just noticed that the video card is NVidia 9800. Some people have had problems witht that card. I believe the fix is to use older drivers. The most recent ones give some problems with overlapping displays. I don't remember the card issue caused crashes though.

 

The normal fixes are to update DirectX but that would have ben done during the install.

Update the video drivers; we have already disussed that.

To use software rendering mode. Your card should handel the hardware rendering but try that just to check. In Video Wave, go to the top menu and select tools then options and then put a dot near software. Try agging the images and videos one at a time.

 

Please come back and let us know if anything helped.