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Can't play any commercial Blu-ray discs


MarkGG
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Hi...

 

Just purchased the Blu-Ray playback plugin for Roxio Creator 2010 Pro, and it will not play any commercial blu-ray discs. I get the following error for every disc:

 

The application could not read this copy protected disc. Please clean the disc or try another disc.

 

My system meets the system requirements for the product. Futhermore, I have previously successfully played the blu-ray discs with another vendor's product on the same PC.

 

Any help/suggestions appreciated!

 

-mark

 

 

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Hi...

 

Just purchased the Blu-Ray playback plugin for Roxio Creator 2010 Pro, and it will not play any commercial blu-ray discs. I get the following error for every disc:

 

The application could not read this copy protected disc. Please clean the disc or try another disc.

 

My system meets the system requirements for the product. Futhermore, I have previously successfully played the blu-ray discs with another vendor's product on the same PC.

 

Any help/suggestions appreciated!

 

-mark

 

When you open CinePlayer, is the title CinePlayer BD? If not, the plugin is not installed correctly.

 

If it does, click on Settings, then on Video. Click off under Hardware Acceleration.

 

I did not get the error that you are getting, but there is a bug with Hardware Acceleration, with the plugin, and disabling harware acceleration fixed my problem.

 

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Hi GrandpaBruce...

 

It is indeed Roxio CinePlayer BD; it even displays the Blu-ray and BD Live logos on the opening screen. Unfortunately, your suggestion made no difference. I appreciate the response, though!

 

-mark

 

Try playing a commercial DVD just to see if CinePlayer works at all.

 

Also, you can try installing the plugin again. You don't have anything to lose.

 

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Thanks fort the suggestions, folks. Unfortunately, after an uninstall and re-install, I still get the same error on every Blu-ray disc. Commercial DVDs play just fine. I think I'm going to have to return the product. :(

 

Sorry it doesn't work for you. It may be something in your system, interfering with it, because you should be able to view Blu-ray discs.

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I am having here the exact same problem. I've contacted the Roxio support, and followed their suggestions presented on http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en, but nothing seems to work. Now I am waiting for a second reply from them, and I am also considering ask for my money back. :angry2: It's worth mentioning that the bundled blu ray software that came pre-installed on my computer plays commercial Blu ray discs without any problem. It's just that I was interested in the more advanced features of Roxio Cineplayer. But it can't even peform the basics fine :angry2: :angry2:

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I also am having this same problem with playing blue-rays that i purchase after christmas. There are no problems playing any of my older blue-rays. Before getting the "Can not read copyrighted disc. Please clean disc or try another disc." I was getting it to start to play only to get a message to go to www.roxio.com to update the program, only problem is is that there is no update available for the Roxio CinePlayer BD. I have tried to run it with the Hardware Acceleration on and off, no change. Using version 5.8.A06 Build:582B52C When I click on the check for updates under help, it comes back with no updates found.

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When I click on the check for updates under help, it comes back with no updates found.

 

Roxio doesn't sell it anymore. Probably got tired of paying the Blue Disc boys cash for every updated copy protection.

 

You'll need to look at other software for that.

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