Help - same as last guy - DVDit Pro 6.3 Startup problems, Splash screen blinks on app fails to load.

[jaredx2]

DVDit Pro 6, WinXP SP3, Windows Media Player 9, DirectX Latest

 

Software loaded without an error. I reboot and try to launch the application. The splash screen appears briefly but then disappears. Application doesn't launch, no error on screen, no error in the Event Viewer.

 

Help!

 

I have seen several posting and every time the answer wasn't posted - how come?

 

Help!

 

 

[ogdens]

DVDit Pro 6, WinXP SP3, Windows Media Player 9, DirectX Latest

 

Software loaded without an error. I reboot and try to launch the application. The splash screen appears briefly but then disappears. Application doesn't launch, no error on screen, no error in the Event Viewer.

 

Help!

 

I have seen several posting and every time the answer wasn't posted - how come?

 

Help!

 

 

Most of the regular users on these forums don't have any DVDit programs installed, so I suggest you contact Support.

[jaredx2]

Most of the regular users on these forums don't have any DVDit programs installed, so I suggest you contact Support.

 

Thanks - I did as well but as it appears that there is an answer and that others had gotten it here I figured it might work (and be faster).

 

Alas..

 

Thanks though!

[sunjunkiefla]

Thanks - I did as well but as it appears that there is an answer and that others had gotten it here I figured it might work (and be faster).

 

Alas..

 

Thanks though!

 

Issue

 

How to perform a clean install for Easy Media Creator versions 7.5 and higher on Windows XP. These instructions will also work with other Roxio based products based on these versions of Creator, such as MyDVD, RecordNow and Videowave.

 

Resolution

 

 

The following steps will completely remove any Roxio and Sonic software from your computer.

 

1. Disable your startup applications using MSCONFIG. This will disable any unnecessary background or system tray applications from loading.

* Go to Start -> Run. Type "msconfig" (without quotes) then click OK.

* Select the Startup tab.

* Click the Disable All button.

* Click the Apply button, then click the OK button.

* Click the Restart button.

 

To reverse this at the end of installation, go back into MSCONFIG and select Enable All and restart (that can be done once installation is complete).

 

Note: Some anti virus/spyware programs may not be disabled using the steps listed above. You may need to check with your anti virus/spyware vendor on how to temporarily disable them.

2. Remove any Roxio and Sonic programs from Add or Remove Programs or use the Windows Installer Clean Up Utility (recommended) if you receive a certificate file error while trying to remove the Roxio program.

* Click here to go to the Microsoft Windows Installer Clean Up Utility download page.

* Scroll down to and click on Download the Windows Installer Cleanup Utility package now.

* Click on Save and choose to save it on your Desktop.

* On your Desktop, double-click on msicuu2.exe file and follow the on-screen instructions to install.

* Click on Start -> All programs -> Windows Install Clean up.

* Select Roxio Easy Media Creator, DirectXServiceInstall, and any entry started with Roxio or Sonic.

* Click on Remove.

 

3. For the step below you will need to show hidden files. This can be done by clicking on my computer then go up and click on Tools -> Folder Options -> View tab. Make sure show hidden folders is selected and click Apply.

 

4. Delete these folders from your hard drive.

 

 

Note: When trying this step you may receive a message that a "file is in use". Simply drag that file to your desktop and it can be removed after restarting the computer. Also note that "Username" referred to below is the name you use when logging into Windows XP.

 

C:\Program Files\Roxio

C:\Program Files\Sonic

C:\Program Files\Common Files\Roxio Shared

C:\Program Files\Common Files\Sonic Shared

C:\Documents and Settings\All Users\Application Data\Roxio

C:\Documents and Settings\All Users\Application Data\Sonic

C:\Documents and Settings\Username\Application Data\Roxio

C:\Documents and Settings\Username\Application Data\Sonic

C:\Documents and Settings\user name\Local Settings\Application Data\Roxio

 

Empty the recycle bin once the steps above are completed.

 

5. Go into your browser and clear out the cookies and browsing history. This is usually found in the Tools -> Options window under the General or Security tab.

 

6. Remove these keys from the registry:

 

WARNING: THE NEXT STEP INVOLVES EDITING YOUR SYSTEM REGISTRY. WE STRONGLY RECOMMEND YOU EXPORT YOUR REGISTRY BEFORE ATTEMPTING ANY EDITING. EDITING YOUR REGISTRY INCORRECTLY CAN CAUSE IRREPARABLE SYSTEM DAMAGE.

 

To export a copy of your registry, please do the following:

* Go to Start -> Run. Type "regedit" (without quotes) and click OK.

* Locate and left click File in the upper left hand corner of the Registry editor.

* Click Export (Export range "All" should be selected).

* Choose a location on your hard drive and give the file a name.

* Click Save. Your registry should now be backed up in a .reg file to the location you specified

 

Registry edit instructions:

* Go to Start -> Run. Type "regedit" (without quotes) then click OK.

* Double-click the HKEY_CURRENT_USER folder this will expand or open the folder.

* Locate the Software folder.

* Locate the Roxio folder.

* Right click on Roxio and click delete.

* Do the same for the Sonic folder.

* Close the HKEY_CURRENT_USER folder.

 

 

Do the same for the HKEY_LOCAL_MACHINE folder.

 

 

* Double-click the HKEY_LOCAL_MACHINE folder this will expand or open the folder.

* Locate the Software folder.

* Locate the Roxio folder.

* Right click on Roxio and click delete.

* Do the same for the Sonic folder.

* Close the HKEY_LOCAL_MACHINE folder.

 

7. Restart the computer then reinstall Easy Media Creator.

 

 

 

If the solution does not resolve your issue, you can call the Premium Tech Support line at 1-866-434-9871 (Monday - Friday, 11:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays) for $1.89 a minute (complete details).

 

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