Interface error 5: the connection is unstable

[toverton]

Using Mac OS 10.6.2 (Snow Leopard) with both Toast 9 and with Toast 10.0.5 (all versions) to burn a DVD results in the error code "Interface error 5: the connection is unstable" . 'Lead in' writing has started so the resulting DVD is useless.

This problem affects many Mac users, particularly those with the GA11N superdrive in new iMacs, as attested by the Apple Discussion forum on this topic, and there is still no useful response from either Apple or Roxio.

I am in contact with Roxio technical support; they believe the problem is with the firmware in the GA11N drive but the consensus in the Apple Discussion group is that the problem lies with an incompatibility between Toast and OS 10.6.2.

[Siovenneg]

Morning,

Having a new iMac IC2D 3.06 Ghz / 21" since december 2009 running Mac 0S 10.6.2 , I got some problems when I try to burn DVD's using Toast 8 (bought new licence) as it does not work. So I went to Toast 10 (bought on Roxio store 79€ ) and it cannot burn TV documents stored in EyeTV files. Very upset !!

Discussions with Rosio support shown that they are convinced this is a problem of Apple 8 The Burner installed (HL-DT-ST DVDRW GA11N : Révision du programme interne : JA18) is too old for recognizing new DVD disk sold presently in stores. Very funny !!

So I came to the conclusion to make a test using my old iMac IC2D 2Ghz / 17" (end 2006) running OS 10.6.2 from where I transfert all files to the new iMac. So there are exactly the same, but an older Disk burner ( MATSUSHITA DVD-R UJ-85J : revision du programme FCQ5) . Toast 10 was burning perfectly with that Disk burner .

 

[ritzatliberty]

When Toast imports from a DV camcorder I believe it writes the DV video file to the Roxio Converted Items folder. If you change Toast preferences so that the folder doesn't get emptied when quitting Toast, you can easily just add that saved video file to iDVD and skip all the conversions.

 

Hi Tsantee:

Thanks again for your suggestion which seems to have worked. Do you know if the DV file in the Roxio Converted Items folder captures any audio ? When I burn that file on to a DVD using either iDVD / Toast no audio is recorded. I can hear the audio when Toast is importing from the camcorder.

Any suggestions ?

[tsantee]

Hi Tsantee:

Thanks again for your suggestion which seems to have worked. Do you know if the DV file in the Roxio Converted Items folder captures any audio ? When I burn that file on to a DVD using either iDVD / Toast no audio is recorded. I can hear the audio when Toast is importing from the camcorder.

Any suggestions ?

Yes, there should be audio. I don't know how there can't be audio in the file. Try playing the captured DV file with QuickTime Player. Can you hear any audio then?

[gbanjo]

At the seventh time of reinstalling , Toast 10.0 appears to be working. I have copied a CD and burnt two other assemblages at speeds up to 17x. Unfortunately CDSpinDoctor has developed a fault; it won't save a piece of classical music divided into tracks. When pressing the 'Save as' button all seems well, but when the 'Save' button is then pressed, the whole piece vanishes. If I am lucky there will be a single line of about one minute's worth of silence, but the last hour and a half's work goes up in a puff of smoke. I have found a workaround. I make the original into one track and save the track to the desktop. That means that at least I have the original recording. I then chop the piece up into its component tracks and save those as tracks. They then have to be reassembled in Toast before burning. Slow and clumsy, but it gets there The interesting thing about uninstalling has been following Roxio's instructions. I couldn't find any 'Deja Vu' files anywhere, nor 'DivX'. These were to be uninstalled. The last time I uninstalled, there was no sign of the CDSpinDoctor folder where it should be (it's there now) nor anything under 'widgets'. I am awaiting a response from Roxio about a file called 'CDSDAudioCaptureSupport.ktext' which is apparently improperly installed and cannot be used to install Audio Capture I am not giving up.

[tsantee]

At the seventh time of reinstalling , Toast 10.0 appears to be working. I have copied a CD and burnt two other assemblages at speeds up to 17x. Unfortunately CDSpinDoctor has developed a fault; it won't save a piece of classical music divided into tracks. When pressing the 'Save as' button all seems well, but when the 'Save' button is then pressed, the whole piece vanishes. If I am lucky there will be a single line of about one minute's worth of silence, but the last hour and a half's work goes up in a puff of smoke. I have found a workaround. I make the original into one track and save the track to the desktop. That means that at least I have the original recording. I then chop the piece up into its component tracks and save those as tracks. They then have to be reassembled in Toast before burning. Slow and clumsy, but it gets there The interesting thing about uninstalling has been following Roxio's instructions. I couldn't find any 'Deja Vu' files anywhere, nor 'DivX'. These were to be uninstalled. The last time I uninstalled, there was no sign of the CDSpinDoctor folder where it should be (it's there now) nor anything under 'widgets'. I am awaiting a response from Roxio about a file called 'CDSDAudioCaptureSupport.ktext' which is apparently improperly installed and cannot be used to install Audio Capture I am not giving up.

Apple ceased bundling Deja Vu with Toast a long time ago. It was replaced with Get Backup 2 RE. Also, Toast 10 does not have DivX. That ended with Toast 9. Any instructions referring to Deja Vu or DivX is not applicable to Toast 10.

 

Be sure to use the version 6.1.2 of CD Spin Doctor. That's the version included with the Toast 10.0.6 update download. I'm unclear about the issue you're having installing the audio capture support in CD Spin Doctor. If it isn't working then the way I've found to fix it is to quit Spin Doctor, remove all files in any of your Libraries that have CDspin in the name (such as the plist files). The go to the System>Library>Extensions folder and trash the .ktext file you mentioned. Open Spin Doctor and you should be alerted to install the audio capture support. If not, you can install it using the selection in the CD Spin Doctor menu. Now quit Spin Doctor and log out and log back in. It should work the next time you open Spin Doctor.

[ritzatliberty]

Yes, there should be audio. I don't know how there can't be audio in the file. Try playing the captured DV file with QuickTime Player. Can you hear any audio then?

 

I tried with QT - no audio in the DV file. Are there any Toast settings that I am not setting properly ?

[tsantee]

I tried with QT - no audio in the DV file. Are there any Toast settings that I am not setting properly ?

I'm completely puzzled by this. The Firewire connection to the camcorder transfers the DV audio and video bit-for-bit from the camcorder to the Mac. I don't know how the audio can be missing. As a test you might try using the Firewire link to capture into iMovie from the camcorder.

[gbanjo]

tsantee, Many thanks for your involvement and help. I followed your instructions and installed Toast 10.0.6. The first attempt at copying failed (usual unstable notice,) so I used your tip of asking it to burn at 10x. That worked. Then I went to SpinDoctor and followed your instructions. That worked, too! The only problem left was that SpinDoctor would not save the trackings, but I found that by naming and saving the raw file first to the desktop, then doing the tracking and then simply pressing 'save' worked as well. So after all these weeks, it looks as though I have a working version of Toast. I am most grateful. Sorry about repeating myself (above). I hadn't realised there were two pages to this thread.

[tsantee]

tsantee, Many thanks for your involvement and help. I followed your instructions and installed Toast 10.0.6. The first attempt at copying failed (usual unstable notice,) so I used your tip of asking it to burn at 10x. That worked. Then I went to SpinDoctor and followed your instructions. That worked, too! The only problem left was that SpinDoctor would not save the trackings, but I found that by naming and saving the raw file first to the desktop, then doing the tracking and then simply pressing 'save' worked as well. So after all these weeks, it looks as though I have a working version of Toast. I am most grateful. Sorry about repeating myself (above). I hadn't realised there were two pages to this thread.

I'm very glad you are now having success. These issues are inexplicable but most times we can find a way to make it work.

[ritzatliberty]

I'm completely puzzled by this. The Firewire connection to the camcorder transfers the DV audio and video bit-for-bit from the camcorder to the Mac. I don't know how the audio can be missing. As a test you might try using the Firewire link to capture into iMovie from the camcorder.

 

The clips that iMovie imports does contain the audio. So theoritically I could use iMovie to capture the DV file & then use Toast to burn the DVD. But iMovie seems to create several DV files that each contain only 20-30 secs. Any iMovie option to capture it all in just one/few DV files ?

 

Thanks a lot for all your help.

[tsantee]

The clips that iMovie imports does contain the audio. So theoritically I could use iMovie to capture the DV file & then use Toast to burn the DVD. But iMovie seems to create several DV files that each contain only 20-30 secs. Any iMovie option to capture it all in just one/few DV files ?

 

Thanks a lot for all your help.

I think iMovie will create a new scene each time the camcorder was paused or stopped during recording. Now that we know this works there are a couple other options. If you are running OS 10.6 you can use QuickTime to import the video via Firewire. If you have OS 10.5.x or earlier you can use QuickTime Pro (which requires purchase from Apple's online store) or you can use the freeware application Vidi. Vidi has an option to break the video into segments sized for the older versions of iMovie or keep it as one size. I'm pretty sure QuickTime keeps it all in one file.

[ritzatliberty]

I think iMovie will create a new scene each time the camcorder was paused or stopped during recording. Now that we know this works there are a couple other options. If you are running OS 10.6 you can use QuickTime to import the video via Firewire. If you have OS 10.5.x or earlier you can use QuickTime Pro (which requires purchase from Apple's online store) or you can use the freeware application Vidi. Vidi has an option to break the video into segments sized for the older versions of iMovie or keep it as one size. I'm pretty sure QuickTime keeps it all in one file.

 

Vidi worked for me. Thanks a lot for your help.

[Francois_4256]

Mine has the JA18 firmware. I'm really confused now because I did some more tests. I already had a successful burn to Verbatim DVD-R but now I've burned an audio CD to Sony CD-R and a VIDEO_TS to Office Depot DVD-RW. All burned without any problem. I chose 10X as the speed for the CD because I always burn audio CDs at the slowest available speed. I used Best as the speed for the DVD-RW (which is 4X).

 

I don't know why I'm not having the problems with this drive and Toast that others are having.

 

Same OS & Burning hardware, we would say it would be in the rest of the hardware chain, perhaps the SATA controller chip-set... it's a mystery wrapped in an enigma...

 

This is mine:

Model Name: iMac

Model Identifier: iMac10,1

Processor Name: Intel Core 2 Duo

Processor Speed: 3.06 GHz

Number Of Processors: 1

Total Number Of Cores: 2

L2 Cache: 3 MB

Memory: 4 GB

Bus Speed: 1.07 GHz

Boot ROM Version: IM101.00CC.B00

SMC Version (system): 1.52f9

 

I received the standard reply from Roxio on what to try, did so, none solved the problem, although on the slowest speeds CD's will burn about a third of the time... DVD's one in 5 after a reboot..I have yet to not been able to burn with Finder or Burn or the trial version of Dragon burn, so Apple will not replace the drive as they say there is nothing wrong with it...

 

Anyhow we appreciate your help, we're glad the product is working for you, that gives me hope :-)

 

Francois

[Venerdi]

Morning,

Having a new iMac IC2D 3.06 Ghz / 21" since december 2009 running Mac 0S 10.6.2 , I got some problems when I try to burn DVD's using Toast 8 (bought new licence) as it does not work. So I went to Toast 10 (bought on Roxio store 79€ ) and it cannot burn TV documents stored in EyeTV files. Very upset !!

Discussions with Rosio support shown that they are convinced this is a problem of Apple 8 The Burner installed (HL-DT-ST DVDRW GA11N : Révision du programme interne : JA18) is too old for recognizing new DVD disk sold presently in stores. Very funny !!

So I came to the conclusion to make a test using my old iMac IC2D 2Ghz / 17" (end 2006) running OS 10.6.2 from where I transfert all files to the new iMac. So there are exactly the same, but an older Disk burner ( MATSUSHITA DVD-R UJ-85J : revision du programme FCQ5) . Toast 10 was burning perfectly with that Disk burner .

 

It' not funny, it' incorrect: Apple burner installed on my new iMac 21.5 (late 2009) HL-DT-ST DVDRW GA11N REV JA18, burns perfectly ANY Dvd straight from the operating system. it fails ONLY when using Toast 10. So it's clearly a matter of incompatibility between Snow Leopard 10.6.2/GA11N burner and Toast 10.0.6

 

I have the same problem: Toast wont burn Eyetv files. but if I export those files and burn them with the OS X everything goes well. If I burn the same files with Toast I get an "Interface error 5 - unstable connection".

Hope Roxio fix the matter urgently or - warns in advance that Toast 10 wont work with new apple iMacs, so people will not waste good money

[tsantee]

It' not funny, it' incorrect: Apple burner installed on my new iMac 21.5 (late 2009) HL-DT-ST DVDRW GA11N REV JA18, burns perfectly ANY Dvd straight from the operating system. it fails ONLY when using Toast 10. So it's clearly a matter of incompatibility between Snow Leopard 10.6.2/GA11N burner and Toast 10.0.6

 

I have the same problem: Toast wont burn Eyetv files. but if I export those files and burn them with the OS X everything goes well. If I burn the same files with Toast I get an "Interface error 5 - unstable connection".

Hope Roxio fix the matter urgently or - warns in advance that Toast 10 wont work with new apple iMacs, so people will not waste good money

You probably read my earlier post in this thread [ here ] where I have not had any problems burning discs with that Superdrive on my iMac which is the same model as yours. I don't know why many are having trouble and I am not. I do suggest that you choose the slowest available burn speed. The burn speed is selected after the blank disc is inserted and recognized. If multiple speeds are shown in the recorder settings window then choose the slowest one that is in bold face type. Also, use Verbatim brand discs as they are ones that drive manufacturers use for their firmware tests.

 

What was the problem you had with making DVDs from EyeTV? Is it only that the disc could not be burned? Are you able to create a disc image instead of burning a disc? Did you try burning a DVD from a Toast disc image?

[Venerdi]

You probably read my earlier post in this thread [ here ] where I have not had any problems burning discs with that Superdrive on my iMac which is the same model as yours. I don't know why many are having trouble and I am not. I do suggest that you choose the slowest available burn speed. The burn speed is selected after the blank disc is inserted and recognized. If multiple speeds are shown in the recorder settings window then choose the slowest one that is in bold face type. Also, use Verbatim brand discs as they are ones that drive manufacturers use for their firmware tests.

 

What was the problem you had with making DVDs from EyeTV? Is it only that the disc could not be burned? Are you able to create a disc image instead of burning a disc? Did you try burning a DVD from a Toast disc image?

 

I'm using Verbatim dvds and the selected speed is 4x but keep getting error 5.

Problem with EyeTv is that there's no more a one step to burn a recording: after the "multiplexing" phase Toast reports error 5.

Yes, I'm able to create a disc image and then use the Image File Copy option in Toast to burn ( THAT one was an EXCELLENT suggestion).

But still get error 5 if I try to burn a dvd from a Toast disc image.

One of the reason I bought Toast is (was) the perfect integration with EyeTv.

[Siovenneg]

In fact and just to be sure that Toast 10 giving errors, I decided to burn from EyeTV thru Exportation in iDVD format. Everything went well. At least, just a last test with TOAST 10 burning a DVD-R DL . So surprised that The record from EyeTV vas correctly burned without any error ! I don't understand , there is no limitation of type of Disk to be used with Toast 10. Now, I will try some other DVD+R and DVD+RW to see what will happened ...

[tsantee]

I'm using Verbatim dvds and the selected speed is 4x but keep getting error 5.

Problem with EyeTv is that there's no more a one step to burn a recording: after the "multiplexing" phase Toast reports error 5.

Yes, I'm able to create a disc image and then use the Image File Copy option in Toast to burn ( THAT one was an EXCELLENT suggestion).

But still get error 5 if I try to burn a dvd from a Toast disc image.

One of the reason I bought Toast is (was) the perfect integration with EyeTv.

I wish I knew why Toast has a problem with this drive. Maybe it is because it is a SATA drive. Maybe it is the firmware. However, I haven't had the same problem with my three tests (I normally burn discs with my external LaCie drive). So I'm clueless about the problem you and others have had.

 

I can offer a workaround that I believe will work (although I haven't tried it). Change the .toast extension of the Toast-created disc image file to .iso and burn your disc with Disk Utility.

 

In fact and just to be sure that Toast 10 giving errors, I decided to burn from EyeTV thru Exportation in iDVD format. Everything went well. At least, just a last test with TOAST 10 burning a DVD-R DL . So surprised that The record from EyeTV vas correctly burned without any error ! I don't understand , there is no limitation of type of Disk to be used with Toast 10. Now, I will try some other DVD+R and DVD+RW to see what will happened ...

Your conversion to iDVD has two issues that make it a disadvantage to using Toast. One is that the video gets re-encoded which takes time and slightly lowers quality. Another is that iDVD converts the audio to uncompressed PCM which consumes a lot of disc space making longer videos have much lesser quality.

 

It is better to just multiplex the EyeTV recordings with Toast than re-encode them. The problem Toast is having with the GA11N drive has nothing to do with EyeTV or any other source (including data and audio files). See my post above for a possible workaround to getting your discs burned since Toast and your drive are not working together. If you do a lot of disc burning I encourage getting an external drive because they burn discs faster and more reliably than the lowest-bid Superdrives purchased by Apple.

[eyeguy62]

I am having the same problem with the "interface error 32030 the connection is unstable" the mac has to be shut off and then restarted. I do not have the drive thats mentioned by everyone but it still happens. see specs below. I have reinstalled it many times and have updated to the latest toast 10 update. I am using the latest snowleopard 10.6.2 and that hasn't helped either. I cannot burn anything, data disc copy or dvds through toast. the drive plays all discs. I have also installed the program onto an older mac 20" imac , power pc 1.8GHz and its version is 10.5.8 Matshita uj-825 with firmware DBN7 and it still crashes that computer also. Is there another disc burning utility that is as good as toast WAS?

PS. I also tried to burn at the lowest rate and that still didn't help/ WHAT TO DO??

Model Name: iMac

Model Identifier: iMac8,1

Processor Name: Intel Core 2 Duo

Processor Speed: 3.06 GHz

Number Of Processors: 1

Total Number Of Cores: 2

L2 Cache: 6 MB

Memory: 4 GB

Bus Speed: 1.07 GHz

Boot ROM Version: IM81.00C1.B00

SMC Version (system): 1.30f1

 

 

MATSHITA DVD-R UJ-875:

 

Firmware Revision: DB09

Interconnect: ATAPI

Burn Support: Yes (Apple Shipping Drive)

Cache: 2048 KB

Reads DVD: Yes

CD-Write: -R, -RW

DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW

Write Strategies: CD-TAO, CD-SAO, DVD-DAO

Media: To show the available burn speeds, insert a disc and choose View > Refresh

[Siovenneg]

I spent days and days for trying to burn a DVD using Toast 10. Comments on various customers supports, I came to the conclusion that ROXIO did not test this software using other DVD disk other than VERBATIN. Now for me , Toast is perfectly working with any type of DVDs from this manufacturer.

[toverton]

Toast 10.0.6 with OS 10.6.3 finally appears to have resolved the 'interface error 5' problem. I have now successfully burned a few DVD's using the internal GA11N drive (with Maxell, TDK and Verbatim media).

[tsantee]

Toast 10.0.6 with OS 10.6.3 finally appears to have resolved the 'interface error 5' problem. I have now successfully burned a few DVD's using the internal GA11N drive (with Maxell, TDK and Verbatim media).

Great news! I hope this is true for others as well.

[Francois_4256]

Great news! I hope this is true for others as well.

 

Oh happy Day, it does in fact seem to be working with .3...

 

Francois

[Venerdi]

Yes ! Already burned 4 dvds with no problem whatsoever (nor waste).

 

[GPWinLa]

I am getting this error on a brand-spanking new MacBook Pro 17". Just got it a few weeks ago.

 

Specifically "interface error -32030 connection not stable"

 

HL-DT-ST DVDRW GS23N:

 

Firmware Revision: SB07

Interconnect: ATAPI

Burn Support: Yes (Apple Shipping Drive)

Cache: 0 KB

Reads DVD: Yes

CD-Write: -R, -RW

DVD-Write: -R, -RW

Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO

Media: To show the available burn speeds, insert a disc and choose View > Refresh

 

And DON'T tell me that it's my media. These are Taiyo Uden.