Creator 2009 will not install

[BobL94901]

I bought Roxio Creator 2009 on eBay for a really (really!!!) cheap price. It arrived in shrink wrap and appears to be a legitimate copy of the program complete with short manual and CD Key. The seller is an eBay "Top Rated Seller" and is still selling Creator 2009 on eBay. But, I cannot get it to install. I've read the posts here on installation problems and followed the instructions for a clean install but no joy.

 

I seem to be getting the "Installation of Creator 2009 is interrupted and can't be completed" error. The install proceeds until the progress bar shows it is is just about complete. Then the next thing I see is that "Creator is Rolling Back" (or some message like that) as the install turns into an uninstall. I've tried disabling my virus software during the install and closing all other programs. I've also uninstalled Microsoft .NET Framework 3.5 SP1. I have not tried installing the software in safe mode.

 

Question: If the copy is bogus could that be the reason it won't install? Is there a way to find out specifically why it won't install?

 

I'm running Win XP, sp3. Creator 7 was installed but was uninstalled the first time I tried to install Creator 2009.

[jmhoraze]

...

Question: If the copy is bogus could that be the reason it won't install? Is there a way to find out specifically why it won't install?

 

...

 

Copy the contents of the installation disc to a dedicated folder on hard disk drive first, then run setup from that folder; a bad spot is all it takes to abort the installation process.

 

Look in the "%TMP%" folder for recently created files; you will find the install log files that should also provide information of what had happened.

 

Hope this helps.

[BobL94901]

Copy the contents of the installation disc to a dedicated folder on hard disk drive first, then run setup from that folder; a bad spot is all it takes to abort the installation process.

 

Look in the "%TMP%" folder for recently created files; you will find the install log files that should also provide information of what had happened.

 

Hope this helps.

 

It helped! I found the log file which indicated that a file on the DVD could not be read during the install. I then tried to copy the entire DVD to the hard disk but once again a problem occurred when reading the disc. The question was does the DVD have a bad spot or is the DVD drive at fault? So, I inserted the DVD into my laptop which is newer than the desktop computer and proceeded to copy the DVD to the desk top hard drive through my home network. I watched the copy process and at one point it almost stopped completely (indicating a bad spot on the DVD) but it finally finished. I then installed Creator 2009 from the hard drive and it installed successfully.

 

Thanks again for your help.

 

[bimicher]

It helped! I found the log file which indicated that a file on the DVD could not be read during the install. I then tried to copy the entire DVD to the hard disk but once again a problem occurred when reading the disc. The question was does the DVD have a bad spot or is the DVD drive at fault? So, I inserted the DVD into my laptop which is newer than the desktop computer and proceeded to copy the DVD to the desk top hard drive through my home network. I watched the copy process and at one point it almost stopped completely (indicating a bad spot on the DVD) but it finally finished. I then installed Creator 2009 from the hard drive and it installed successfully.

 

Thanks again for your help.

 

Immediately burn those copied files to a DVD

[jmhoraze]

It helped! I found the log file which indicated that a file on the DVD could not be read during the install...

Thanks again for your help.

 

Glad to hear it worked out!

 

A bad spot can be caused through manufacturing defect, some glue residue from the paper envelop, a scratch, dirt, etc.

 

Thank you for the update!

[Brendon]

You should ask the person who sold it to you, for some support. He would know what he sold you, whereas we don't.

 

 

[BobL94901]

You should ask the person who sold it to you, for some support. He would know what he sold you, whereas we don't.

 

 

Other than the low price, there is no reason to think it is not legitimate copy of Creator 2009. But thanks for your help anyway.

[Big_Dave]

Try a clean install. Don't skip or add any steps.

 

 

 

Clean install instructions for Creator 2009 and Creator 2010 on Windows XP

 

When successful, then apply this update.

 

 

 

Creator 2009 sp4

 

 

[BobL94901]

Try a clean install. Don't skip or add any steps.

 

 

I followed the Clean Install instructions to the letter but exactly the same thing happened. After 45-50 minutes and seemingly about 99% of the way, it proceeds to uninstall itself taking another 45 minutes. What is aggravating is there is no messages displayed on what the problem might be. If the software is bogus, then I would expect it to display a message telling me that but absolutely nothing is displayed.

 

I'll ask the eBay seller if other customers are experiencing the same problem. In the meantime I'll reinstall the previous version and start looking for alternatives to Roxio. I'm just thankful I didn't pay pay a retail price for Creator 2009. Worse case I'm out $12 and a day wasted installing/uninstalling.

 

Thanks for your help.