Roxio Creator has stopped working

[stovertl1]

I have installed, uninstalled, and re-installed Roxio Creator 2010. When I try to run it, I get the "Roxio Creator has stopped working" message immediately. The message is a misnomer since the program never started working. I tried to do a repair, but the repair does not work. First, I get a message that the COM server wrapper for VxBlock DLL should be closed before continuing. I have no idea what this module is. If I check "Do not close application" and continue on, I encounter a problem with the Roxio Burn Manager. It says that the feature I am tryingt to use is on a network resource that is unavailable. This is just a home PC. I'm not sure what network it's talking about. Anyway, I don't know what to do at this point. I hope somebody can help me.

[Jim_Hardin]

Probably a real mess in there by now…

 

You would be best by printing these instruction out then follow them to the letter!

 

Don't get frisky and try to do more, just follow the instructions

 

Prep Steps: KB Page

 

Clean Install: Vista/Win7 (if you have XP, scroll to the bottom of that page for a link)

 

[stovertl1]

Probably a real mess in there by now…

 

You would be best by printing these instruction out then follow them to the letter!

 

Don't get frisky and try to do more, just follow the instructions

 

Prep Steps: KB Page

 

Clean Install: Vista/Win7 (if you have XP, scroll to the bottom of that page for a link)

 

 

Hi Jim:

 

Thanks for your help. I followed your instructions to the best of my ability, and re-installed Creator 2010 again, but I still have exactly the same problem. I was unable to update Windows Media Player, since it appears that I would have to buy it. I couldn't find any free software update. I also did not update my CR-RW firmware, since that whole topic scares me. I was afraid that I would download and install the wrong thing. I followed the instructions to remove the directories and I uninstalled Creator 2010. However, the uninstall procedure did not completely uninstall the product. I had to go into the registry and remove two Roxio items under the Uninstall key before Roxio Creator 2010 would disappear from the Add/Remove Programs list. Before reinstalling, I went into msconfig and disabled all of the Startup programs.

 

The installation appeared to complete successfully, but in the end I was back with exactly the same problem. Obviously, I need more help.

 

If I had known this mess was going to occur, I would never have bought the product. I have spent hours and hours trying to solve the problem with no success.

[Jim_Hardin]

Hi Jim:

 

Thanks for your help. I followed your instructions to the best of my ability, and re-installed Creator 2010 again, but I still have exactly the same problem. I was unable to update Windows Media Player, since it appears that I would have to buy it. I couldn't find any free software update. I also did not update my CR-RW firmware, since that whole topic scares me. I was afraid that I would download and install the wrong thing. I followed the instructions to remove the directories and I uninstalled Creator 2010. However, the uninstall procedure did not completely uninstall the product. I had to go into the registry and remove two Roxio items under the Uninstall key before Roxio Creator 2010 would disappear from the Add/Remove Programs list. Before reinstalling, I went into msconfig and disabled all of the Startup programs.

 

The installation appeared to complete successfully, but in the end I was back with exactly the same problem. Obviously, I need more help.

 

If I had known this mess was going to occur, I would never have bought the product. I have spent hours and hours trying to solve the problem with no success.

What happened to the whole part about downloading and running the MS Installer Cleanup Utility??? That wipes out the Add/Remove entry.

 

You would probably do well if you invite a friend over who knows something about computers and try this again. Often 2 heads are better than one

[stovertl1]

Hi Jim:

 

You're right. I did neglect to download and run the Microsoft Windows Installer Cleanup Utility. However, I have done so now and followed its instructions to the letter. I find that I can now uninstall Roxio Creator completely from Add/Remove Programs (I couldn't before.) When I ran the installer cleanup utility, there were no references to Roxio, Sonic, or EMC. There was one to SmartSound so I selected and removed that. However, as I said before, it was all was to no avail, although the Roxio Creator 2010 installation process appears to be working perfectly now.

 

In reviewing the instructions, I'm convinced I did everything except update Windows Media Player (since it can no longer be done for free with Media Player 12) and update my burner's firmware. I'm pretty sure that WMP is not the problem since it appears to be working perfectly. The burner firmware might be, but I'm afraid of screwing something up by trying to reload it. I went to the Dell site and found a firmware file for Windows XP, which is the OS I had when I bought the computer. Is the burner firmware OS dependent or can I try re-installing the Windows XP firmware, even though I'm running Windows 7 now?

 

There is also more information which I didn't think was relevant at first. I initially installed Roxio Creator 2010 successfully and was looking at the initial screen when a power failure occurred. I was only looking, not performing any operation. My Roxio Creator problem started after rebooting from the power failure. I'm now suspecting that the power failure must have glitched something.

 

Everything else appears to be running fine except I have noticed one anomaly. A friend suggested that I try a system restore to before the power failure occurred. I had a restore point from three days ago so I tried that. Unfortunately, the restore failed for unknown reasons and nothing was changed. I then tried another restore point from two days ago with the same result. I don't have any other restore points.

 

I'm wondering if I should try re-installing Windows 7 "over the top". Do you think that would be worth a try? Another option would be to wait for the first Windows 7 Service Pack and try another installation of Roxio Creator 2010 after installing that. I'm open to any advice you might have. Unfortunately, I don't have any friends knowledgeable enough to help me and/or willing to spend several hours wrestling with this issue.

 

 

[Jim_Hardin]

You sound like you are getting a handle on it.

 

Restore points are not magic. Their primary purpose is to Protect the Operating System. If other things get fixed, good but that is not the purpose.

 

I would not worry about Win Media Player or your drive firmware. Neither will make the program run

 

Can you start any of the individual programs through the Start menu?

 

[stovertl1]

You sound like you are getting a handle on it.

 

Restore points are not magic. Their primary purpose is to Protect the Operating System. If other things get fixed, good but that is not the purpose.

 

I would not worry about Win Media Player or your drive firmware. Neither will make the program run

 

Can you start any of the individual programs through the Start menu?

 

 

Hi Jim:

 

My Roxio Creator 2010 now works! Your suggestion to try to access it through the start menu was the charm. When I did so, something popped up about downloading and installing an update. Evidently, that update was critical because everything started working after the installation. Before I was trying to run Creator 2010 from the icon on my desktop and it mentioned nothing about an update. I can successfully launch Creator 2010 now from the desktop icon.

 

Thanks so much for all your help. You stuck with me through thick and thin and I will always be grateful.

[Jim_Hardin]

Great!

 

Of course now that it is running it will produce more questions

 

You know where to ask