Win XP SP3 w/DVD won't work

[DJL54]

I am trying to install Creator 2010 Pro from the DVD. I am using Win XP SP3.

 

I have gone through all the prep instructions (remove Roxio 9, update all drivers, DirectX, Media Player and Windows, etc.). I have shut down all virus, script and spyware protection and shut down the firewall. I disabled all startup programs in msconfig and reboot before attempting installation.

 

Errors occur in different order at times but during the install I get a Windows error "Drive is not ready, door may be open". the Try Again never works. If I select Continue I then get an "rcsl.dll" not found. The drive stays active and is inaccessible. The only way I can get it to eject is to restart the computer.

 

If I reboot and exit the install at the first opportunity, Windows Explorer shows the disc label in the drive list, but if I click on it I get a "there is no disc in drive E:"

 

Any chance I'd have better luck from the download version?

[gi7omy]

Now that's a different kettle of fish - it's reading it

 

Try it this way - make a temporary folder anywhere and copy the contents of the DVD into that - then go there and run setup.exe from the folder and let us know what happens

[DJL54]

DJL54,

 

Turn off your firewall and anitvirus when to try to register the product.

 

Tried that - didn't work. Finally got it to skip the registration process. I went to the Roxio site and registered it manually there. Everything appears to be working now.

 

Major pain in the butt and a lot of hours just to install an upgrade. I'll think twice before I do that again.

 

[Big_Dave]

DJL54,

 

Turn off your firewall and anitvirus when to try to register the product.

[Jim_Hardin]

I had similar problems installing, I uninstalled Service pack 3 from windows XP and everything works great now, solved many other problems as well, Service pack3 has too many issues

That may have worked for you but I doubt it will for anyone else…

 

I have had 2010 running happily on 3 XP SP3 PC's so I am skeptical of that solution…

 

[mickevil]

I had similar problems installing, I uninstalled Service pack 3 from windows XP and everything works great now, solved many other problems as well, Service pack3 has too many issues

[DJL54]

Put the disc in a DVD Drive, cancel anything that tries to run the disc.

 

Open My Computer, right click the drive with the disc in it and click open or explore, now right click, click select all. Everything is highlighted in blue, right click on that, click copy, go to the new folder you make on your desk top, open it, right click, click paste. When the Disc contents has copied to the new folder, click/ run setup.exe..

 

cd

 

I copied the disk to a USB drive on another computer and finally got through the install.

 

Now when I try to run it, I get the registration form, fill it out, click next and nothing happens.

[cdanteek]

As I stated before that's not possible. Setup loads and runs up to the product key or a little further and then can no longer read the disc. If I cancel setup I still cannot read the disc. The drive remains active but Windows says"Insert a disc into Drive E:" whenever I try to read it.

 

Put the disc in a DVD Drive, cancel anything that tries to run the disc.

 

Open My Computer, right click the drive with the disc in it and click open or explore, now right click, click select all. Everything is highlighted in blue, right click on that, click copy, go to the new folder you make on your desk top, open it, right click, click paste. When the Disc contents has copied to the new folder, click/ run setup.exe..

 

cd

[gi7omy]

If windows is looking for the optical drive when you run setup.exe from a hard drive - your windows installation is badly screwed up and it may be time to bite the bullet, format C: and re-install from scratch

[DJL54]

Now that's a different kettle of fish - it's reading it

 

Try it this way - make a temporary folder anywhere and copy the contents of the DVD into that - then go there and run setup.exe from the folder and let us know what happens

 

As I stated before that's not possible. Setup loads and runs up to the product key or a little further and then can no longer read the disc. If I cancel setup I still cannot read the disc. The drive remains active but Windows says"Insert a disc into Drive E:" whenever I try to read it.

[DJL54]

Offload the disk in a PC that can read it and then burn a new DVD.

 

I will try that later but I doubt it will work. The setup program loads and gets to the product key entry screen before it locks up.

[Big_Dave]

Offload the disk in a PC that can read it and then burn a new DVD.

[DJL54]

If machine A can't read it and machine B can, then suspect the DVD laser in machine A

 

I#'d have suggested cleaning the disc surface, but if it's readable in another achine, that isn't the culprit.

 

But since two drives in two different machines won't read it, I wouldn't suspect the laser in one machine, especially since that drive reads Disc#2 and every other disc I put in it.

[gi7omy]

If machine A can't read it and machine B can, then suspect the DVD laser in machine A

 

I#'d have suggested cleaning the disc surface, but if it's readable in another achine, that isn't the culprit.

[DJL54]

a. You either have a damaged installation disc

 

or

 

b. You have a drive that has read issues - a hardware problem.

 

Would you happen to have a different computer or a drive that you can test the disc on? If you are able to determine, the installation disc is bad, you could submit a support request to send you a download link for the product. Make sure you send them P.O.P.

 

 

In the machine I am trying to do the install, I have a CD RW and a DVD RW drive so the DVD drive is my only choice. I have no problem reading Disc #2 in the DVD drive.

 

I tried an XP machine with a DVD drive and a DVD RW drive. I could not read the disc in the DVD RW drive but I could in the DVD drive.

 

I tried it Vista machine with a single CD DVD RW drive and I can read the disc.

 

I don't think the disc is damaged but something about it is giving DVD RW drives fits in XP machines.

[firenhancer]

Not possible. As I stated above I cannot even see the disc contents using Windows Explorer. It acts as if there is no disc in the drive even though the disc label appears in the drive list.

 

a. You either have a damaged installation disc

 

or

 

b. You have a drive that has read issues - a hardware problem.

 

Would you happen to have a different computer or a drive that you can test the disc on? If you are able to determine, the installation disc is bad, you could submit a support request to send you a download link for the product. Make sure you send them P.O.P.

[DJL54]

Try copying the contents of the installation DVD to a folder on desktop and then try installing from the copied folder using setup.exe

 

Not possible. As I stated above I cannot even see the disc contents using Windows Explorer. It acts as if there is no disc in the drive even though the disc label appears in the drive list.

[firenhancer]

Try copying the contents of the installation DVD to a folder on desktop and then try installing from the copied folder using setup.exe