Image Loader - BSOD when removing emulated Drive

[Tall_Cotton2]

I am trying to remove two emulated drives which I had created some time ago using Image Loader. (Image Loader is clear of any file lists.) When I click "Remove" from within Image Loader, the drive disappears from the list, then the system immediately crashes. When I reboot, the drive is still there.

 

I have tried disabling the drives via Device Manager and get the same result - BSOD

 

Within Device Manager everything looks fine under both DVD as well as SCSI controllers.

 

I can load ISOs to both drives and they work fine. I just can't remove either of the two emulated drives in any order.

 

I can add a third emulated drive, then delete the new drive sucessfully without a problem.

 

The only thing I see that looks odd is in Administrative Tools - DISK Management. Neither of the drives are listed there either with or without an ISO loaded.

 

Typical crash location:

 

STOP: 0X0000007E (0X0000005, 0X00000000, 0XBA506890, 0XBA50358C)

 

The last two number sets vary,

 

Any ideas?

 

 

 

Dell Dimension 9150

Intel 855 Pentium D 3.00 GHz

2.00 GB RAM

Windows XP - SP3

Roxio Creator 2009 - version 1.1.110 SP4; 4.50.05a

[jmhoraze]

I am trying to remove two emulated drives which I had created some time ago using Image Loader. (Image Loader is clear of any file lists.) When I click "Remove" from within Image Loader, the drive disappears from the list, then the system immediately crashes. When I reboot, the drive is still there.

 

I have tried disabling the drives via Device Manager and get the same result - BSOD

 

Within Device Manager everything looks fine under both DVD as well as SCSI controllers.

 

I can load ISOs to both drives and they work fine. I just can't remove either of the two emulated drives in any order.

 

I can add a third emulated drive, then delete the new drive sucessfully without a problem.

 

The only thing I see that looks odd is in Administrative Tools - DISK Management. Neither of the drives are listed there either with or without an ISO loaded.

 

Typical crash location:

 

STOP: 0X0000007E (0X0000005, 0X00000000, 0XBA506890, 0XBA50358C)

 

The last two number sets vary,

 

Any ideas?

 

 

 

Dell Dimension 9150

Intel 855 Pentium D 3.00 GHz

2.00 GB RAM

Windows XP - SP3

Roxio Creator 2009 - version 1.1.110 SP4; 4.50.05a

Thank you for the detail specification! (So many users just state, I get an error... sigh ...)

 

This is a Kernel_Trap_Error, Bounds Check Fault (see Microsoft KB article) and either indicates a Hardware problem or faulty device drivers. (And not to ecxlude any malicious virus or malware or something; or corrupted program files... just to be complete!)

 

I suggest to get most recent (non Beta)BIOS and latest device drivers for motherboard, chipset, graphics card, etc.

 

Hope this helps.

 

 

On a second thought: can you please enlighten me on the "Image Loader"? This is not a Roxio Application, and it very well seems to be linking into the lower level Kernel, acting as a device driver...

[Tall_Cotton2]

Thanks for the advice. I would really like to avoid a system reload. I will recheck the BIOS and driver updates. But I think I am as current as Dell has available for this motherboard. Never hurts to recheck those things. A faulty driver may be the problem as I have had a similar intermittent crash problem when sliding the bar on Media Player on certain videos. Figuing it was a driver or a codec, I have run the Dell driver scan a couple of times but nothing was identified. But I don't know that the two issues are related.

 

As an aside, I wanted to remove these drives before installing a new SATA DVD writer (my IDE writer died.) I since gave up on removing the virtual drives for the time being and tried to go ahead and install the new DVD. Guess what, as soon as the system indicated it recognized a new CD device ----- same BSOD. (not good!)

 

************

 

About the application (actually it is Disc Image Loader) : The program is a part of Creator 2009 as well as at least one earlier version I have used. On my system the location is as follows:

 

C:\Program Files\Roxio Creator 2009\Virtual Drive 11\DiscImageLoader11.exe

 

When installing Creator 2009 the last time, it did not, by default, set up a shortcut for that applicaion in the start menu list, so one has to look for it. But it is accessible via the main Creator screen under the Tools drop down menu as "Load Disc Image" which will execute the application noted above. In that program you can load disc images (upper screen section) as well as create and remove virtual drives (lower section). During set up, it also establishes a "Load" function on the Explorer context menu when right clicking an ISO file.

 

Any after thoughts on the BSOD?

 

Thanks again.

[jmhoraze]

Thanks for the advice. I would really like to avoid a system reload. I will recheck the BIOS and driver updates. But I think I am as current as Dell has available for this motherboard. Never hurts to recheck those things. A faulty driver may be the problem as I have had a similar intermittent crash problem when sliding the bar on Media Player on certain videos. Figuing it was a driver or a codec, I have run the Dell driver scan a couple of times but nothing was identified. But I don't know that the two issues are related.

 

...

 

About the application (actually it is Disc Image Loader) : The program is a part of Creator 2009 as well as at least one earlier version I have used. On my system the location is as follows:

 

C:\Program Files\Roxio Creator 2009\Virtual Drive 11\DiscImageLoader11.exe

 

When installing Creator 2009 the last time, it did not, by default, set up a shortcut for that applicaion in the start menu list, so one has to look for it. But it is accessible via the main Creator screen under the Tools drop down menu as "Load Disc Image" which will execute the application noted above. In that program you can load disc images (upper screen section) as well as create and remove virtual drives (lower section). During set up, it also establishes a "Load" function on the Explorer context menu when right clicking an ISO file.

 

Any after thoughts on the BSOD?

 

Thanks again.

Thank you for your detail explanation. I have never used that particular application — please excuse my ignorance here. I hope some fellow users can jump in here. (And I will need to educate myself on that one...)

 

You may want to check your memory, just to eliminate variables. Usually, Check Memory options are offered during boot. (And just recently, a PC of a friend of mine ran into spurious errors, and not even the fresh install on Windows went anywhere, aborted at various stages. Turned out the memory on his schleptop did not pass the test. Now the interesting thing was: his memory worked w/o incident in my schleptop, and the memory of mine worked great in his. It is all about specifications and tolerances and what not. Afterall, computers are only human, too! ;-))

 

Sorry I could not be of more help!

 

 

 

 

[Tall_Cotton]

Thank you for your detail explanation. I have never used that particular application — please excuse my ignorance here. I hope some fellow users can jump in here. (And I will need to educate myself on that one...)

 

You may want to check your memory, just to eliminate variables. Usually, Check Memory options are offered during boot. (And just recently, a PC of a friend of mine ran into spurious errors, and not even the fresh install on Windows went anywhere, aborted at various stages. Turned out the memory on his schleptop did not pass the test. Now the interesting thing was: his memory worked w/o incident in my schleptop, and the memory of mine worked great in his. It is all about specifications and tolerances and what not. Afterall, computers are only human, too! ;-))

 

Sorry I could not be of more help!

 

Jürgen,

 

Just a follow up if it interests you:

 

I was not able to identify the specific cause of my problem. Hardware all checked out, couldn't find an errant driver (though that is still my suspicion of the problem), and unloading Roxio, cleansing the registry best I could and reloading Roxio all failed to resolve my problem. I did find a BIOS update, but still no help. So, I ended up doing a complete reload on a another drive I keep in reserve for potential failure events so existing disc content can be salvaged. But I did discover something interesting along the way.

 

Even though I had followed the Roxio instructions to the letter when uninstalling Creator 2009 as well as two previous versions in the past, those proceedures did not completely cleanse the registry. One of the tasks I tried was to do a deep search of the registry for any remnant of Roxio software. In that search I found numerous instances of not only Creator 2009 but also versions 8 and 9 buried deep in varios registry keys. Some of which referenced the virtual drives I was trying to remove.

 

After the system reload, I could succsessfuly add and remove virtual drives using Roxio's Disc Image Loader. But when I tried to add, remove and add virtual drives again in the same session, I got a Roxio warning that I had to reboot before attempting to add another virual drive after having deleted one in that boot session. That was a message I had never seen before. I am quite certain that I had added thoses errant drives before I had applied Creator 2009's SP4, and probably before applying SP3. So this may have been a problem that Roxio identified in the past with Creator 2009's version of Disc Image Loader 11 that they resolved in an update. But who knows?

 

Call me paranoid, but for future virtual drives, am am currently resigned to using Slysoft's "VirtualCloneDrive" ver 5.4.2.1, which is freeware.

 

Thanks again for your kind responses.

 

Joel

[jmhoraze]

Jürgen,

 

Just a follow up if it interests you:

 

...

 

Call me paranoid, but for future virtual drives, am am currently resigned to using Slysoft's "VirtualCloneDrive" ver 5.4.2.1, which is freeware.

 

Thanks again for your kind responses.

 

Joel

 

Hi Joel,

 

Thank you so much for your update. Again, I never used that Roxio tool — generally, I find better ones developed by dedicated and highly professional folks elsewhere.

 

In your case, could very well be that some elderly registry entries stored values such as, say, "do not show me this dialog box again", and links to different and meanwhile outdated hooks inside the Windows Kernel...

 

I found these (Freeware) tools very valuable and they work on XP/Vista/Windows 7 both x86 and 64 bit:

Pismo Technic's Pismo File Mount Audit Package

and

MagicISO, Virtual CD/DVD-ROM

 

Thank you again!

 

[Tall_Cotton2]

Hi Joel,

 

Thank you so much for your update. Again, I never used that Roxio tool — generally, I find better ones developed by dedicated and highly professional folks elsewhere.

 

In your case, could very well be that some elderly registry entries stored values such as, say, "do not show me this dialog box again", and links to different and meanwhile outdated hooks inside the Windows Kernel...

 

I found these (Freeware) tools very valuable and they work on XP/Vista/Windows 7 both x86 and 64 bit:

Pismo Technic's Pismo File Mount Audit Package

and

MagicISO, Virtual CD/DVD-ROM

 

Thank you again!

 

 

Jürgen,

 

Ah, outdated hooks. Yes, I think you may have hit the nail on the head.

 

Thanks for the software links. Looks like very handy software.

 

Joel