Creator 2010 does not launch

[dyeci]

Hi -

 

I dowloaded Creator 2010 and Creator 2010 Content, successfully installed both (in that order) and now see the Roxio Creator 2010 icon on my desktop. When I click on Roxio Creator 2010 the red "ROXIO" logo appears for about 10 seconds, disappears and nothing else happens - it does not launch. I have tried the Start menu as well: Under All Programs, I can click on "Roxio 2010", then I see "Applications" and "Roxio Creator 2010." Clicking on "Roxio Creator 2010" from this location creates the same result as clicking on the Desktop icon - no launch. Under "Applications" there are 13 listed. Clicking on most of the 13 applications results in no launch as well. There are four exceptions: BackOnTrack Home, Roxio PhotoShow Express, Roxio Burn Options, and Roxio CinePlayer. For one application - "VideoWave" - I get an error message: "No Permissions to launch application."

 

Any ideas?

 

Thanks

[gi7omy]

Try setting up a fresh administrator account and install in that and let us know if that worked.

[Cyrus]

Hi -

 

I dowloaded Creator 2010 and Creator 2010 Content, successfully installed both (in that order) and now see the Roxio Creator 2010 icon on my desktop. When I click on Roxio Creator 2010 the red "ROXIO" logo appears for about 10 seconds, disappears and nothing else happens - it does not launch. I have tried the Start menu as well: Under All Programs, I can click on "Roxio 2010", then I see "Applications" and "Roxio Creator 2010." Clicking on "Roxio Creator 2010" from this location creates the same result as clicking on the Desktop icon - no launch. Under "Applications" there are 13 listed. Clicking on most of the 13 applications results in no launch as well. There are four exceptions: BackOnTrack Home, Roxio PhotoShow Express, Roxio Burn Options, and Roxio CinePlayer. For one application - "VideoWave" - I get an error message: "No Permissions to launch application."

 

Any ideas?

 

Thanks

 

I am having the same problem. The programs listed in the applications menu do work. I cannot get the program loaded by double clicking the "Roxio Creator 2010". I am the administrator of the PC

[gi7omy]

The fact that you are admin isn't the issue here - it's an error on the account which is the problem. That's why the suggestion is to set up a NEW account

[Sonic Boom]

Try this

 

http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en

[Lightdragon]

Try this

 

<a href="http://kb.roxio.com/search.aspx?URL=/content/000244CR&PARAMS=set-locale=en" target="_blank">http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en</a>

I had the same problem. and folks this link worked for me. now on to the next steps

 

thanks for the link and help.