My Own Post - Install Problem

[Weshouldnothavetodothis]

Product: Roxio Creator 2010 Content -- Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

 

I'm pretty sure that the disc has a corrupt file. We got it to install by skipping the Content. Still waiting to hear back if the Content installer I provided installed successfully.

 

Hi, I think I'm having exactly the same problem with EMC_Content12 as photoshopguy. Install situation and Log entries look the same. If it's a corrupt 'Data1.cab' then is there a non-corrupt version available? I'm no expert but I'm not stupid either and trying to get Creator 2010 Pro installed is proving a real trial.

 

Hope someone can help otherwise I think I'm going to just give up.

 

 

 

 

[firenhancer]

Hi, I think I'm having exactly the same problem with EMC_Content12 as photoshopguy. Install situation and Log entries look the same. If it's a corrupt 'Data1.cab' then is there a non-corrupt version available? I'm no expert but I'm not stupid either and trying to get Creator 2010 Pro installed is proving a real trial.

 

Hope someone can help otherwise I think I'm going to just give up.

 

And is this a download (ESD) purchase or you are trying to install from DVD? If you own a DVD, try copying the contents of the installation disc to hard drive and then try installing from there. If you encounter problems while copying the disc, then you may have a bad disc.

[Weshouldnothavetodothis]

And is this a download (ESD) purchase or you are trying to install from DVD? If you own a DVD, try copying the contents of the installation disc to hard drive and then try installing from there. If you encounter problems while copying the disc, then you may have a bad disc.

 

Software purchased on disc but was copied to hard drive on advice from support after my first bunch of install problems 2 weeks ago (DirectX 9 failed to install, install terminated by an interrupt, "Setup has determined that your configuration does not support any of the included products") and I've been running my endless install attempts from the hard drive ever since.

 

I've followed all the knowledge base instructions that are commonly referenced in the related forum posts, including;

- "Setup has determined that your configuration does not support any of the included products"

Knowledgebase Article : 000239CR

- Preparing your computer for installing Roxio products

Knowledgebase Article : 000080GN

- Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)

Knowledgebase Article : 000207CR

- Windows & drivers up to date, disabled all startup items, disabled AV and firewall, ran as administrator.

 

The good news was that now I can at least manage to get it almost to the very end of the installation (of Disc 1) before the EMC_Content12 installation (part 30 of 30!) fails and I have to sit and watch the green progress bar get right to the end before it 'dies' back the other way as all the rollbacks run.

 

Going by the description, log file details, and errors, I'm convinced I've now got exactly the same problem as 'photoshopguy' in the "Creator 2010 will not install on Windows 7" post that I split this one from (although I didn't mean to split it - just my novice status showing) with the error:

 

MSI (s) (DC:D0) [23:37:09:395]: Product: Roxio Creator 2010 Content -- Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

 

What gets me is I send probably the exact same log file with the latest entry in my official 'ticket' and the response I get is

... right-click setup.exe and select Properties.

Choose the Compatibility tab and check that "Run this program in compatibility mode for Windows Vista" is not enabled

If it is select "Change settings for all users" and disable or change compatibility mode to "Windows Vista (Service Pack 1)".

Luckily it wasn't enabled for run as Vista so I don't have to work out the instruction because I wouldn't know whether to disable it or change it to Vista SP1. I suppose I could try both. Do you know whether this is even remotely likely to solve the problem? To me the log file error(s) don't seem to suggest a compatibility issue.

 

For this problem the solution would appear to be a new non-corrupt data1.cab file for the EMC_Content12 component. (Photoshopguy) has since posted that "Roxio tech support sent me a good data1.cab file." so unless it's available somewhere (do you know?) I suppose I'll try and convince Roxio support to send me one. Failing that a switch (back) to Nero could be on the cards.

 

A very frustrated Weshouldnothavetodothis.

 

Operating System: Windows 7 Home Premium 64-bit

Make: MESH Computers Model: XGS PII 955CS

Video card: Radeon HD4850

Processor speed: 3.2 GHz AMD Phenom II X4 955

RAM: 8 Gb. Free hard drive space: 850 Gb