"Missing certificate file" error when attempting to run Creator 2010 applications

[Sonic Boom]

We have a tech article on this but can someone pin it here as we've seen several issues from customers about this. There are two files that could be the culprit

rxc.db and sarlicense11.dat. They are basically database files that get written to when a user launches apps. If they are corrupted then you'll see the certificate missing error. Its safe to delete these as they are generated on the fly when we launch.

 

http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en

 

Resolution

Close any Roxio applications currentely running.

 

Delete the following folders depending on your operating system:

 

Windows 7 or Vista: C:\ProgramData\Sonic\

 

Windows XP: C:\Documents and Settings\All Users\Application Data\Sonic\

 

Relaunch your Roxio software.

[jonatsonic]

The article has been pinned.