Trojan Detected in Download from website

[CapStone]

I can't get a hold of anyone from Roxio. I am trying to re downlaod my software after a hardrive failure and I can't becuase McAfee is blocking the download . It says it detects a trojan. Hmmmmmm! Can someone suggest How I can contact them since they seem not to answer emails customer service requests very quickly?

[cdanteek]

I can't get a hold of anyone from Roxio. I am trying to re downlaod my software after a hardrive failure and I can't becuase McAfee is blocking the download . It says it detects a trojan. Hmmmmmm! Can someone suggest How I can contact them since they seem not to answer emails customer service requests very quickly?

 

 

Shut McAfee off it's detecting a false positive...

 

Roxio doesn't include virus, trojans, or addware in a download!

 

cd

[firenhancer]

I can't get a hold of anyone from Roxio. I am trying to re downlaod my software after a hardrive failure and I can't becuase McAfee is blocking the download . It says it detects a trojan. Hmmmmmm! Can someone suggest How I can contact them since they seem not to answer emails customer service requests very quickly?

 

Where are you re-downloading the product from? If you are doing via www.findmyorder.com/roxio then McAfee is giving you a false alarm. You can contact Roxio support here by submitting a support request.

[CapStone]

Where are you re-downloading the product from? If you are doing via www.findmyorder.com/roxio then McAfee is giving you a false alarm. You can contact Roxio support here by submitting a support request.

 

 

Thak you for your prompt reply. I was comfident that the software is safe however I thought that perhaps someone here has run into this issue (I think more mcafee issue than roxio) and could direct me to a solution.

 

Once again thanks

 

Thak you for your prompt reply. I was comfident that the software is safe however I thought that perhaps someone here has run into this issue (I think more mcafee issue than roxio) and could direct me to a solution.

 

Once again thanks

 

 

Just in case others are having a problem The suggestion to turn off active protection while fil eis downloading works great. Thanks people

[REDWAGON]

It is SOP to shut down your Virus security program during a downlaod and also when you install the program. (especially McAfee, which has been know to cause a false positive)

 

Frank...