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Trojan Detected in Download from website


CapStone
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I can't get a hold of anyone from Roxio. I am trying to re downlaod my software after a hardrive failure and I can't becuase McAfee is blocking the download . It says it detects a trojan. Hmmmmmm! Can someone suggest How I can contact them since they seem not to answer emails customer service requests very quickly?

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I can't get a hold of anyone from Roxio. I am trying to re downlaod my software after a hardrive failure and I can't becuase McAfee is blocking the download . It says it detects a trojan. Hmmmmmm! Can someone suggest How I can contact them since they seem not to answer emails customer service requests very quickly?

 

 

Shut McAfee off it's detecting a false positive...

 

Roxio doesn't include virus, trojans, or addware in a download!

 

cd

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I can't get a hold of anyone from Roxio. I am trying to re downlaod my software after a hardrive failure and I can't becuase McAfee is blocking the download . It says it detects a trojan. Hmmmmmm! Can someone suggest How I can contact them since they seem not to answer emails customer service requests very quickly?

 

Where are you re-downloading the product from? If you are doing via www.findmyorder.com/roxio then McAfee is giving you a false alarm. You can contact Roxio support here by submitting a support request.

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Where are you re-downloading the product from? If you are doing via www.findmyorder.com/roxio then McAfee is giving you a false alarm. You can contact Roxio support here by submitting a support request.

 

 

Thak you for your prompt reply. I was comfident that the software is safe however I thought that perhaps someone here has run into this issue (I think more mcafee issue than roxio) and could direct me to a solution.

 

Once again thanks

 

Thak you for your prompt reply. I was comfident that the software is safe however I thought that perhaps someone here has run into this issue (I think more mcafee issue than roxio) and could direct me to a solution.

 

Once again thanks

 

 

Just in case others are having a problem The suggestion to turn off active protection while fil eis downloading works great. Thanks people :rolleyes:

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