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Help! Very frustrated... Burn DVD problems


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I have been using Roxio 2010 since the beginning of October without errors until yesterday. When I tried to burn a DVD I was receiving the common Videowave 12 runtime errors. I followed the link to completely uninstall Roxio and reinstalled a clean copy. I even created a new separate user called "roxio" that had admin rights to solely use Roxio. Now, when I try to launch "myDVD" I receive an error that says No permission ot launch application. I have (in the past) successfully burned/created many DVDs. I don't know what has changed or why I can't access this function anymore. Anyone have any suggestions???

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Thank you. I've tried deleting the folder and this did not fix the problem. As you can see from my first post, I've already done a clean uninstall and reinstsall, which made my program unusable. ANyone had any success in returning Roxio after you've had it a while? It's a complete waste of money to me now...

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You delete the folder specified in the KB article I linked, then you do the Clean Install.

 

You have to follow the instructions.

 

I recommend you Print the Clean Install out.

 

There are also a nice set of Prep Steps from Roxio: Here

 

Take it slow, step-by-step, and skip nothing!

 

You should also know that there is a Repair option through Add/Remove Programs, that should be used rather than uninstall/reinstall.

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OK - I'll try it again. I did take it slow yesterday, didn't skip a step and have the clean install instructions printed out. It took almost all day for everything to complete. I also tried the repair option with no luck. But as you have suggested, I will try a complete uninstall and clean install again and see what happens.

 

Thank you!

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