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PhotoShow 6 Show is black when saved to MP4

Frank Cola


Please if someone could please advise me on this issue. I have a deadline on this photoshow tomorrow Jan 22, 2010.

I have Roxio creator 2010 and subscribed and upgraded to PS6. Here's my link for the show in question. http://www.photoshow.com/watch/NI9RW4tF.

I've yet to burn any show regardless of size through PS6 on my desktop. I can't even save to WME or MP4 on my desktop.

Instead I have to upload it to my member page, then save and download as MP4 video. I've accepted all this as well this is how it is.

Once e-mail is received that show is ready I then save and send to 2010 for burn. And this has worked great for projects of shows with 40 to 70 pictures.

That is until this particular show. It has 378(I used Picasa do make the images smaller) pics in it, PS6 claims to handle 400 pics. I've gone on PS6.com to save as MP4 and downloaded it for me many times, it's always comes with the standard apology, SORRY UNABLE TO SEND THIS SHOW TO YOU. With the exception of the last 2 times, It came with the Success e-mail, you're PS is now ready for viewing. I immediately save, I open show in quick time or IE and the show is black, great AUDIO, but no images. PURE BLACK. Any thought from anyone? If it's viewable on PS6 desktop, viewable on PS6.com why then does it come black? I've called Manila tech-support, and if I have to install un-install one more time I'm commiting suicide. I've done patches. They can tdo the basics, but after that it's the same advice. PLEASE Mr Guru help he with some kind of fix. I'm OK with doing the 2010 work around, I don't mind, I know 2010 well, but why is it black? It also takes forever for these MP4 to arrive. Love the PS6 program, it's very nice, but, it's very fussy at the same time. I have Win XP Version 2002Service Pack 3, 1.6MHz 960 MB of Ram


This is whatI get. Download video



About your PhotoShow video


Your video is a 33.1 MB file in MPEG-4 (.mp4) format. Depending on your connection speed, the download may take a few minutes, so please be patient. You can watch your PhotoShow video with Apple's iTunes or QuickTime Player.



OK here's the latest issue, since I cannot click the save as MP4 Video icon again on PS6.com, it claims your show has been succesufully sent to you. (It hasn't) I decided to upload it again with just a minor change on my PS6 desktop. Then I click post to member page, only now uploader says error 403???? What does it all mean??




Thannk you.


My direct e-mail for any resolution is


Please I'm really up against the wall on this. What am I doing wrong????


email edited to try to trick spider bots from sending you lots of spam. If people want to send you, they will know how to correct the address.

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I see the same black screen and I get audio and no video with VLC which usually plays anything. The download file size is not enough to be the video and audio for that many images. My download size was 31.5 mb; not the


If you saved it, upload it again with a different name and try again. Wait until you get all the messages before doing anyhitng.


Have you tried not going through Picassa. I know that is one of the options but I can't offer any other suggestions. It will be a pain trying to recreate the Photoshow.


There was an update yesterday with "50" bug fixes. Have you tried to update to the latest build? Read this.


Did you save your Photoshow before you uploaded it? Got to your Photoshow6 on your desk top and see if it is there. If not, you can download it to edit it. Once it download, go to step 4 and you should be able to convert it to an mpg or a wma file. See if you can then use Video Wave (or other) to see it.

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