Creator 2010 Ultimate - VideoWave Editing Problem

[sgmunson]

Hello All,

 

I need some help. I have a ticket in, but if the comments I've seen in this forum are any indication, I may never see any help there. Anyway, I have a quad-core Intel Q9550 processor on an ASUS P5Q3 Deluxe WiFi AP @n motherboard, with 8 GB of RAM, that began as Vista Ultimate 64-bit, got Roxio 2009 Creator Ultimate on it, with the intent to eventually author a Blu-Ray disc. I recently upgraded to Windows 7 Ultimate 64-bit, which was as smooth as sillk. I had chosen Roxio because years ago, I had a video capture card that came with Roxio, and it had worked so well then, that the familiarity would be useful.

 

I finally got around to using Roxio on this machine this year, and was able to quite successfully author my first Blu-Ray disc, although the only editing I did was for menus and text. It went great, although I'm wondering how I would know that the resulting menu audio would be so much louder than the video clips themselves...

 

That's not the important issue, however - and I digress...

 

I tried recently to bring in AVI video clips that I took on my Insignia HD (720p) camcorder (cost me $100 at Best Buy - it's been surprisingly good given the price), and when I try to use either the split functionality, set start time, or set end time, the video following the split or between start and end won't play back, but the audio does. This makes it impossible for me to know where else to cut, and I have quite a few cuts to do. I also end up seeing a red circle with a slash instead of an image of the 1st frame at the beginning of that clips portion of the timeline. I updated my 2009 software with a service pack, then found that I needed 2010 Ultimate to be Win 7 compatible, so I downloaded that upgrade, installed it, and then downloaded it's service pack and installed it, and I still have the same problem. I've even tried bringing in a 2nd copy of the same video file, as I was able to cut off the end using the tool with the scissors icon, and that went ok, but cutting out of the middle seems to be a problem, and the last thing I should have to do is to export the original clip after cutting out the latest portion within it that I wanted taken out, and then having to repeat that process until I'm done. That would not only be working backwards, but extraordinarily time consuming, and I already have way too much time invested as it is. Any ideas, folks? I'm open to any/all suggestions...

 

Regards,

 

Steve

(aka sgmunson)

[cdanteek]

Hello All,

 

I need some help. I have a ticket in, but if the comments I've seen in this forum are any indication, I may never see any help there. Anyway, I have a quad-core Intel Q9550 processor on an ASUS P5Q3 Deluxe WiFi AP @n motherboard, with 8 GB of RAM, that began as Vista Ultimate 64-bit, got Roxio 2009 Creator Ultimate on it, with the intent to eventually author a Blu-Ray disc. I recently upgraded to Windows 7 Ultimate 64-bit, which was as smooth as sillk. I had chosen Roxio because years ago, I had a video capture card that came with Roxio, and it had worked so well then, that the familiarity would be useful.

 

I finally got around to using Roxio on this machine this year, and was able to quite successfully author my first Blu-Ray disc, although the only editing I did was for menus and text. It went great, although I'm wondering how I would know that the resulting menu audio would be so much louder than the video clips themselves...

 

That's not the important issue, however - and I digress...

 

I tried recently to bring in AVI video clips that I took on my Insignia HD (720p) camcorder (cost me $100 at Best Buy - it's been surprisingly good given the price), and when I try to use either the split functionality, set start time, or set end time, the video following the split or between start and end won't play back, but the audio does. This makes it impossible for me to know where else to cut, and I have quite a few cuts to do. I also end up seeing a red circle with a slash instead of an image of the 1st frame at the beginning of that clips portion of the timeline. I updated my 2009 software with a service pack, then found that I needed 2010 Ultimate to be Win 7 compatible, so I downloaded that upgrade, installed it, and then downloaded it's service pack and installed it, and I still have the same problem. I've even tried bringing in a 2nd copy of the same video file, as I was able to cut off the end using the tool with the scissors icon, and that went ok, but cutting out of the middle seems to be a problem, and the last thing I should have to do is to export the original clip after cutting out the latest portion within it that I wanted taken out, and then having to repeat that process until I'm done. That would not only be working backwards, but extraordinarily time consuming, and I already have way too much time invested as it is. Any ideas, folks? I'm open to any/all suggestions...

 

Regards,

 

Steve

(aka sgmunson)

 

 

 

Roxio Creator 2010 is a full have to buy Suite, is that what you did?

 

upgraded to Windows 7 Ultimate 64-bit

 

Was W-7 a in place upgrade or a hard drive re-format and install?

 

Did you uninstall C2009, before installing C2010, was it a clean uninstall per the KB articles?

 

cd

[sgmunson]

I bought the online downloadable version, on the upgrade price. I installed it and then later installed the service pack, all without uninstalling Creator 2009, as I had assumed that an upgrade was an upgrade. The Windows 7 upgrade was "in place", as opposed to a clean format. Also, isn't "KB articles" a Microsoft term? Either way, let me know if I need to redo this.

 

Steve

(aka sgmunson)

 

Roxio Creator 2010 is a full have to buy Suite, is that what you did?

 

 

 

Was W-7 a in place upgrade or a hard drive re-format and install?

 

Did you uninstall C2009, before installing C2010, was it a clean uninstall per the KB articles?

 

cd

 

[cdanteek]

I bought the online downloadable version, on the upgrade price. I installed it and then later installed the service pack, all without uninstalling Creator 2009, as I had assumed that an upgrade was an upgrade. The Windows 7 upgrade was "in place", as opposed to a clean format. Also, isn't "KB articles" a Microsoft term? Either way, let me know if I need to redo this.

 

Steve

(aka sgmunson)

 

 

Since C2009 isn't compatible with W-7 and you installed C2010 on top, there is only one uninstall reinstall and it will zap C2010 too!

 

That procedure is # 12 in my signature, then just reinstall Version C2010..Start with add remove programs for both and follow the KB (Knowledge Base) article to the 'T'...

 

#12. Clean install instructions for Creator 2009 & 2010 on Windows 7 and Vista

 

cd

[sgmunson]

Thanks for the directive to your signature's item 12. I have that handy now should it become necessary. I don't necessarily trust the response I just got on my ticket, which just said to uninstall 2009, but I've done so and will test again and see what happens.

 

Steve

(aka sgmunson)

 

Since C2009 isn't compatible with W-7 and you installed C2010 on top, there is only one uninstall reinstall and it will zap C2010 too!

 

That procedure is # 12 in my signature, then just reinstall Version C2010..Start with add remove programs for both and follow the KB (Knowledge Base) article to the 'T'...

 

#12. Clean install instructions for Creator 2009 & 2010 on Windows 7 and Vista

 

cd

 

[sgmunson]

Another failure - I deinstalled 2009, removed the 2009 folders, and re-booted, but there was no change in behavior.

FYI... We'll see what the support folks say...

 

Steve

(aka sgmunson)

 

[Brendon]

Since C2009 isn't compatible with Windows 7, and since the pathetic C2009 uninstaller does not remove most of the stuff C2009 installs, you really need to do a lot more than just remove some folders.

 

You will need to do what Cdanteek said. Remove the whole mess with the "Clean Install" procedure he pointed you to, and then reinstall Creator 2010.

[sgmunson]

Oh, one more thing... the AVI files I'm working with were recorded using the H.264 codec, at a resolution of 1280 x 720 (aka 720p), and were taken with my $100 Insignia HD camcorder, with the data going directly to an SDHC card in the AVI file format. I sure hope that's not the problem, or the specs on this product are in error because of the lack of any H.264 disclaimer.

 

Steve

(aka sgmunson)