How do You Get this Program to Work?

[LadyT]

I just purchased this program last night (Feb. 16). Excited, I wanted to burn some DVDs. The install had no issues and the program started up and just sat there with the little blue circle going around and around and around. Once I clicked on the Roxio screen, I received the notice that Roxio has stopped responding. I waited awhile and after about 20 minutes I decided to end the program, reboot my computer, and start all over again.

 

So I started up Roxio 2010 PRO, that I just spent $169.58 on, and the program started up and just sat there with the little blue circle going around and around and around. Again I received the message that Roxio had stopped responding. This went on for a couple of hours with Reboots in between and I have YET to get this program to work. Now when you spend $169.58 on a burning program, the very least I can expect is that the program with START. This morning, I did manage to burn a DVD, but then the program HUNG when I wanted to burn another.

 

I am running Windows 7 Ultimate 64 Bit with updated Service Packs

I have 16 GB of DDR3

Roxio was installed to a drive with over 1TB of open space

 

 

At this state, if we can't get the program to work I sure do want my money back. That is a lot of money to spend of a Lemon. I have always enjoyed Roxio programs in the past, and have never had a problem.....what is up here? My Roxio program is up-to-date.

 

Maybe I should get Nero

[cdanteek]

Did you install the program with your antivirus running?

 

Try running the repair option from add remove programs..

 

If so you may need to uninstall reinstall following the version # and operating system listed in my signature..

 

Have a read through this post...

 

http://forums.support.roxio.com/index.php?showtopic=58669

 

cd

[Big_Dave]

Perhaps the retailer that you paid $169.58 will give you a refund. Then you could buy it off Amazon for $80 including shipping.

http://www.amazon.com/Roxio-244100-Creator...o/dp/B002HH0WHK

 

Follow CD's advice.

[LadyT]

I'll give that a try and get back to you. Thanks

 

 

Did you install the program with your antivirus running?

 

Try running the repair option from add remove programs..

 

If so you may need to uninstall reinstall following the version # and operating system listed in my signature..

 

Have a read through this post...

 

http://forums.support.roxio.com/index.php?showtopic=58669

 

cd

 

 

AAARRRRGGG I got it from Roxio

 

I'll give that a try and get back to you. Thanks

 

[firenhancer]

AAARRRRGGG I got it from Roxio

 

Just curious how did you end up with $169.58? Try this

[Big_Dave]

It seems like a two copy total.

[Jim_Hardin]

Let the price go and let's concentrate of getting her up and running!