MY DVD hangs everytime

[chrisg_62]

I just bought Creator 2010 with the express purpose of creating slide shows, and immediately I have this problem, too.

It hangs in MyDVD every time, no matter what I try. I've updated graphics drivers (Matrox P690 PCIe x16 in XP Pro system),

I've run the program with and without the SP2 update, I've run the program with hardware rendering and software rendering,

and every time it's the same - MyDVD hangs in encode menus. This is simply NOT GOOD ENOUGH. How can Roxio charge

this amount of money for software that does not work? There's a fix in the support section that does not apply - it talks about

turning off animated buttons - can't do that in Creator 2010. Roxio, do you read these pages? Please can someone help. :angry2:

[Jim_Hardin]

Sorry I can't help, I haven not seen anything wrong with the software... far too many people don't have any problems like you are seeing.

[cdanteek]

Did you install SP2?

 

Yes, Roxio burn may conflict with some other burning software and cause stuttering. For example.

 

FYI, You can also turn off Roxio Burn by configuring it to not apply to your burners (Home page, tools, config.....etc.

 

Shutting off Roxio Burn that way leaves a Process running in Windows Task Manager, Processes Tab..

 

Unchecking Roxio Burn from the System Configuration (start, run, msconfig), Startup Tab, shuts everything off..

 

cd

 

[russweb]

Did you install SP2?

 

Yes, Roxio burn may conflict with some other burning software and cause stuttering. For example.

 

FYI, You can also turn off Roxio Burn by configuring it to not apply to your burners (Home page, tools, config.....etc.

 

HI thanks for your interest, Yes only got Roxio a month ago, so it was already up-to-date...

[sknis]

It certainly does!

I have a brand new computer which I am very happy with - i5 core, 8gb ram, NVIDIA GeForce GTS 240

As always, when you get a new machine, there is that unadulterated joy of everything opening instantaneously. Everything apart from Creator 201 that is.

The actual burning process is fine, but boy does it hang and lag to get anywhere near doing anything.

I did turn off roxioburn in msconfig and that seems to have helped a bit.

However, I regretfully agree with everyone else here. How can this suite be an industry leader when the basics don't appear to work for so many people

 

Good luck to everyone and let's hope the next service pack gets the program working properly

 

Cheers

 

Did you install SP2?

 

Yes, Roxio burn may conflict with some other burning software and cause stuttering. For example.

 

FYI, You can also turn off Roxio Burn by configuring it to not apply to your burners (Home page, tools, config.....etc.

[russweb]

It certainly does!

I have a brand new computer which I am very happy with - i5 core, 8gb ram, NVIDIA GeForce GTS 240

As always, when you get a new machine, there is that unadulterated joy of everything opening instantaneously. Everything apart from Creator 201 that is.

The actual burning process is fine, but boy does it hang and lag to get anywhere near doing anything.

I did turn off roxioburn in msconfig and that seems to have helped a bit.

However, I regretfully agree with everyone else here. How can this suite be an industry leader when the basics don't appear to work for so many people

 

Good luck to everyone and let's hope the next service pack gets the program working properly

 

Cheers

 

[grandpabruce]

All I had to do when I installed Roxio... 2010 was completely reinstall my operating system, days and days of updates.... <sigh>

 

I ofcourse appreciate that the people who are trying to help are regular folks. But some seem to be on a real power trip.

 

H.Doreika

computing since 1994

 

Looking at your other incoherent posts, where you hijacked 2 other threads, I'd have to say that your post here, lacks any credibility.

[Doreikah]

 

All I had to do when I installed Roxio... 2010 was completely reinstall my operating system, days and days of updates.... <sigh>

 

I ofcourse appreciate that the people who are trying to help are regular folks. But some seem to be on a real power trip.

 

H.Doreika

computing since 1994

[Ijar]

worthless piece of c**p software

I let out with a tirade that would make anything posted in these forums, look tame.

The same gurus, who are helping folks now, helped me.

And, all of us have also pi-ssed and moaned about the idiotic things that have to be done to get most versions of the Roxio software to work, IF you have problems getting it installed, and running, on the first attempt.

 

We are all human after all!!!!!

[grandpabruce]

We/I do appreciate the help you give, grandpabruce, and I apologize if I gave the wrong impression. It would help, though, to understand the frustration of we unfortunates who are having difficulty in getting this software to work. We don't appreciate being treated like idiots when we fail to provide complete lists of every component card and software in the first post - as some on this board have experienced, nor do we appreciate being told to go away and not waste someone's time, as has happened in some other posts which deal with similar problems to mine.

 

All we want is to get this software, which has the potential to be extremely useful, to work on our machines. I don't think it is too much to expect this. These boards are more useful than Roxio's technical help, which is dismal. There is simply no response from them. But sadly, the most prevalent piece of advice here is to follow exactly a 4-page set of detailed instructions and registry hacks. The majority of people, I suspect, would consider that beyond their capabilities. It's important to understand that the majority of people are not as familiar with computers as some of the gurus on this board. For example, I have a friend, an elderly lady who's had a laptop for a year or so, now, and was having problems with it. She asked me for advice, and it turned out that she hadn't allowed Vista to update itself since she got the machine. She'd refused all the security updates because she thought they would demand money from her! And she's not alone in this. Advising such people to edit the registry is unrealistic, to say the least.

 

A couple of years ago, I ran into problems similar to these with some video editing software from Womble - it would hang half way through rendering. I contacted the company, they responded by asking for some specific information (not a detailed inventory/specification of the machine) and within two weeks they sent me a fix, a simple exe file to run, which solved the problem. I don't see why Roxio cannot do the same for these problems. Unless, of course, they couldn't care less, or they don't read their own Community discussions!

 

 

Don't feel alone, on problems with Roxio software. I purchased Version 6, back in January 2004. I "Ghosted" my main partition, prior to installing it. Once I installed it, and rebooted, that worthless piece of c**p software, changed the designations of all of my partitions, and nothing on my computer worked.

 

I was lucky that I had cloned my main partition, before I installed the software, because if I hadn't, I would have been in a mess, with the "paying" work that I was doing. Trying to restore the computer, to a previous point, did not work.

 

I joined the Roxio forums (previous webboard to this one) and saw a multitude of folks who had the same thing happen to them. I let out with a tirade that would make anything posted in these forums, look tame.

 

I was then given a good deal on upgrading to EMC 7, because it had just come out, and I had had my software less than a week. It installed, and worked fine.

 

I came to these forums and asked for help on how to do certain things with VideoWave, DVD Builder, and a couple of other programs in the suite. The same gurus, who are helping folks now, helped me. Since then, I have been trying to help out, too.

 

And, all of us have also pi-ssed and moaned about the idiotic things that have to be done to get most versions of the Roxio software to work, IF you have problems getting it installed, and running, on the first attempt.

 

Unfortunately, it has not improved much, and that is why you see us recommending the clean install, along with other things that should be done, to the posters' computers, outside of anything to do with Roxio software.

 

All and all, we are almost as ticked off as the folks who are having problems.

[chrisg_62]

I would guess that you wouldn't see very many folks, who are not having problems, posting in the forums.

 

The people, trying to help here, aren't Roxio employees. We are users who are just trying to help other users, and if the folks, who are having problems, don't appreciate the attempt to help, that is fine.

 

We can leave the thread, and not look back.

 

 

We/I do appreciate the help you give, grandpabruce, and I apologize if I gave the wrong impression. It would help, though, to understand the frustration of we unfortunates who are having difficulty in getting this software to work. We don't appreciate being treated like idiots when we fail to provide complete lists of every component card and software in the first post - as some on this board have experienced, nor do we appreciate being told to go away and not waste someone's time, as has happened in some other posts which deal with similar problems to mine.

 

All we want is to get this software, which has the potential to be extremely useful, to work on our machines. I don't think it is too much to expect this. These boards are more useful than Roxio's technical help, which is dismal. There is simply no response from them. But sadly, the most prevalent piece of advice here is to follow exactly a 4-page set of detailed instructions and registry hacks. The majority of people, I suspect, would consider that beyond their capabilities. It's important to understand that the majority of people are not as familiar with computers as some of the gurus on this board. For example, I have a friend, an elderly lady who's had a laptop for a year or so, now, and was having problems with it. She asked me for advice, and it turned out that she hadn't allowed Vista to update itself since she got the machine. She'd refused all the security updates because she thought they would demand money from her! And she's not alone in this. Advising such people to edit the registry is unrealistic, to say the least.

 

A couple of years ago, I ran into problems similar to these with some video editing software from Womble - it would hang half way through rendering. I contacted the company, they responded by asking for some specific information (not a detailed inventory/specification of the machine) and within two weeks they sent me a fix, a simple exe file to run, which solved the problem. I don't see why Roxio cannot do the same for these problems. Unless, of course, they couldn't care less, or they don't read their own Community discussions!

[chrisg_62]

I don't work for Roxio, but I have installed this (2010) as well as other versions on more systems than you can think of and never had these problems… (well once with 2009 but it was the new HDD! Failed within the week)

 

I did look at Amazon – 258 Reviews! After reading the first 50 I stopped reading. I only saw 2 that were tempered… All the rest HATE IT! User problems – install problems, lack of support, you name it!

 

But then I was looking at MS Office 2007!!!

 

I have no doubt you are having problems and I wish you the best of luck.

 

 

Very droll, Jim. You are correct. I'd forgotten the 4 pages of detailed instructions and registry hacks that MS requires you to follow *exactly* in order to get their software installed. Oh, sorry, I should have written Roxio!

 

Thanks for your wishes, though.

[grandpabruce]

And far too many people do have the same problem, Jim. Just look down the list of threads on this board - half of them contain the words

"hang" or "crash"! And look at the comments on Amazon - both version 2010 and 2009. This is not a new problem, but one that is

well-documented. Unfortunately, Roxio's software engineers don't seem to be aware of this, or are unwilling to do anything about it. If it

works on their machines, then that's okay. What about testing it on other users' machines, real-world machines that have other stuff

running on them, not stand-alone dedicated, Windows plus Roxio only machines, with no services, no antivirus, no firewalls!

 

I would guess that you wouldn't see very many folks, who are not having problems, posting in the forums.

 

The people, trying to help here, aren't Roxio employees. We are users who are just trying to help other users, and if the folks, who are having problems, don't appreciate the attempt to help, that is fine.

 

We can leave the thread, and not look back.

[Jim_Hardin]

And far too many people do have the same problem, Jim. Just look down the list of threads on this board - half of them contain the words

"hang" or "crash"! And look at the comments on Amazon - both version 2010 and 2009. This is not a new problem, but one that is

well-documented. Unfortunately, Roxio's software engineers don't seem to be aware of this, or are unwilling to do anything about it. If it

works on their machines, then that's okay. What about testing it on other users' machines, real-world machines that have other stuff

running on them, not stand-alone dedicated, Windows plus Roxio only machines, with no services, no antivirus, no firewalls!

I don't work for Roxio, but I have installed this (2010) as well as other versions on more systems than you can think of and never had these problems… (well once with 2009 but it was the new HDD! Failed within the week)

 

I did look at Amazon – 258 Reviews! After reading the first 50 I stopped reading. I only saw 2 that were tempered… All the rest HATE IT! User problems – install problems, lack of support, you name it!

 

But then I was looking at MS Office 2007!!!

 

I have no doubt you are having problems and I wish you the best of luck.

 

[chrisg_62]

Sorry I can't help, I haven not seen anything wrong with the software... far too many people don't have any problems like you are seeing.

 

And far too many people do have the same problem, Jim. Just look down the list of threads on this board - half of them contain the words

"hang" or "crash"! And look at the comments on Amazon - both version 2010 and 2009. This is not a new problem, but one that is

well-documented. Unfortunately, Roxio's software engineers don't seem to be aware of this, or are unwilling to do anything about it. If it

works on their machines, then that's okay. What about testing it on other users' machines, real-world machines that have other stuff

running on them, not stand-alone dedicated, Windows plus Roxio only machines, with no services, no antivirus, no firewalls!

[chrisg_62]

Hi Chris,

 

Thanks for standing up for all us little guys out there who don't know as much as you do. I bought Roxio Creator 2010 software back in September and did everything the Digital Gurus told me to do for several days of intense uninstalling, downloading drivers, etc, etc to no avail like you. I've gotten excited about SPs but they do not solve the problems either.

 

I've been silently reading the same problems coming through for months now and I don't ever see anybody getting their problem resolved regarding your and my type of issues. After the Gurus beat us down with the same directives over and over, making it seem like it's our system (I'm sure sometimes it is but I've seen too many knowledgeable people like you never get their problem resolved). Most appear to just silently move on and go away. I think people get worn out and give up.

 

Roxio has significant bugs and the Digital Gurus just won't admit it. Some are very nice like Jim Hardin and others get a little testy. But that's just the way it is. The Roxio techs do not do a good job in solving anyone's specific problem. They just send you out the standard . . . clean uninstall, download the drivers, fiddle with the registry - stock email.

 

It's all very disheartening but I think you'll find it's time to cut your losses and move on to Adobe Elements or some such other better written and supported software.

 

Best to you!

 

Thanks, Don. I, too, have scanned through many of the posts on this board, and have been surprized by the number of complaints that are

seemingly of the same problem, software that hangs. I have been even more surprized by the responses from some of the so-called "gurus"!

I have seen posters severely criticized for not providing extensive lists of all the components in their computers, as if that had anything to

do with this problem. Publishing lists of fancy hardware (as in the signatures of some of these people) may satisfy the egos of the authors

and pander to their machismo, but it does little other than establish bragging rights. (I drive a large Volvo station wagon. Doesn't make me

an expert rally driver, though! I have a high-end Nikon DSLR and a bunch of huge lenses. Doesn't make me a professional photographer!)

And I have been most surprized by just how rude some (not all) of these "gurus" are. Telling people to go away and not waste their time

(as in one reply I read) is simply very bad manners.

 

The fact remains that this is a very badly written piece of software and certainly does not warrant the epithet "Professional" in its title!

If a piece of software requires registry hacks to uninstall it, it is bad. It indicates that the producers do not know what, and where, their

software writes stuff. If a piece of software is so sensitive to the hardware configuration, it indicates that the producers are sloppy in their

programming. If a piece of software requires services to be switched off in order to install, it indicates a severe lack of testing at the design

stage. The designers are simply too idle to undertake the kind of rigorous testing at the beta stage that truly "professional" software undergoes.

 

There are a whole bunch of people out there who have tried this product and found it wanting. Try looking at some of the comments on

web sites such as Amazon. Most people cannot be bothered to post comments, but those that do have a justifiable reason.

 

Incidentally, in scanning through some of the other posts on this board, I came across a possible solution to this problem. Another poster

set up a second account on his machine, called it "Roxio", logged onto that and ran his program successfully. I tried that, and it worked!

Why, I don't know. On the Roxio account where MyDVD worked, I had about 67 processes running. On my own account, where MyDVD

hung all the time, I had about 68 processes running. Not very different. I haven't yet done a comparison of the processes to see what

might be causing the problem yet, though. I'm simply happy to have found a solution, albeit one that is less than satisfactory.

[Don JD]

Hi Chris,

 

Thanks for standing up for all us little guys out there who don't know as much as you do. I bought Roxio Creator 2010 software back in September and did everything the Digital Gurus told me to do for several days of intense uninstalling, downloading drivers, etc, etc to no avail like you. I've gotten excited about SPs but they do not solve the problems either.

 

I've been silently reading the same problems coming through for months now and I don't ever see anybody getting their problem resolved regarding your and my type of issues. After the Gurus beat us down with the same directives over and over, making it seem like it's our system (I'm sure sometimes it is but I've seen too many knowledgeable people like you never get their problem resolved). Most appear to just silently move on and go away. I think people get worn out and give up.

 

Roxio has significant bugs and the Digital Gurus just won't admit it. Some are very nice like Jim Hardin and others get a little testy. But that's just the way it is. The Roxio techs do not do a good job in solving anyone's specific problem. They just send you out the standard . . . clean uninstall, download the drivers, fiddle with the registry - stock email.

 

It's all very disheartening but I think you'll find it's time to cut your losses and move on to Adobe Elements or some such other better written and supported software.

 

Best to you!

 

 

I had another look at this - it appears to apply to Easy Media Creator 9, 10. I am trying to install Creator 2010,

which, I understand, is not the same, as some of your other gurus have pointed out to other posters, rather brusquely!

 

 

 

It may not have happened to you, but it certainly happened to me!

 

And actually, I don't think I had something else at work on my PC. It is very well maintained,

and I run frequent clean-ups and virus/malware scans. The machine was working perfectly,

apart from Creator 2010, and all I did was uninstall it. It then crashed, so the uninstall took

something else with it in the process.

 

Incidentally, when I finally got my machine back up and running, a scan through the registry

showed a plethora of Roxio entries still there. So the uninstall process is less than perfect.

Even Roxio admit this - they have instructions for hacking the registry to remove these!

I'm reasonably computer-literate and don't feel uncomfortable doing this. But how many

Roxio users would be capable of delving this far into the bowels of their precious computers.

Most people, in my experience, are fearful of doing anything of the sort.

 

And why should I have to format my drive because of a badly written piece of software?

 

[chrisg_62]

Read this.

 

 

I had another look at this - it appears to apply to Easy Media Creator 9, 10. I am trying to install Creator 2010,

which, I understand, is not the same, as some of your other gurus have pointed out to other posters, rather brusquely!

 

That has never happened using the Add/Remove Programs!

 

You have something else at work in your PC…

 

Probably be better if you just format the drive instead of trying to slap band-aids all over it!

 

It may not have happened to you, but it certainly happened to me!

 

And actually, I don't think I had something else at work on my PC. It is very well maintained,

and I run frequent clean-ups and virus/malware scans. The machine was working perfectly,

apart from Creator 2010, and all I did was uninstall it. It then crashed, so the uninstall took

something else with it in the process.

 

Incidentally, when I finally got my machine back up and running, a scan through the registry

showed a plethora of Roxio entries still there. So the uninstall process is less than perfect.

Even Roxio admit this - they have instructions for hacking the registry to remove these!

I'm reasonably computer-literate and don't feel uncomfortable doing this. But how many

Roxio users would be capable of delving this far into the bowels of their precious computers.

Most people, in my experience, are fearful of doing anything of the sort.

 

And why should I have to format my drive because of a badly written piece of software?

[Jim_Hardin]

Thankyou, I will, when I get my machine back up and running. I followed some advice elsewhere on this site and decided to

do a clean install, which required first an uninstall of the Roxio stuff. Unfortunately, the uninstall took more than it was supposed to!

When the machine tried to reboot after uninstalling Creator 2010 Pro, it refused. It wouldn't boot to last good configuration, it wouldn't

boot to safe mode, and it wouldn't boot to a command box. I had to do a Windows system repair, which wasn't easy as the setup lost

sight of my DVD drives and I had to hack into the registry half-way through to get it to recognize the dvd drives so it could continue

with the repair! The machine is currently installing 60-odd updates, and when it's finished, then I'll try to reinstall Creator 2010 Pro.

If I'm still sane enough!

 

No uninstall should do this to a system - as I said earlier, this is badly written software!

That has never happened using the Add/Remove Programs!

 

You have something else at work in your PC…

 

Probably be better if you just format the drive instead of trying to slap band-aids all over it!

 

[chrisg_62]

Read this.

 

 

Thankyou, I will, when I get my machine back up and running. I followed some advice elsewhere on this site and decided to

do a clean install, which required first an uninstall of the Roxio stuff. Unfortunately, the uninstall took more than it was supposed to!

When the machine tried to reboot after uninstalling Creator 2010 Pro, it refused. It wouldn't boot to last good configuration, it wouldn't

boot to safe mode, and it wouldn't boot to a command box. I had to do a Windows system repair, which wasn't easy as the setup lost

sight of my DVD drives and I had to hack into the registry half-way through to get it to recognize the dvd drives so it could continue

with the repair! The machine is currently installing 60-odd updates, and when it's finished, then I'll try to reinstall Creator 2010 Pro.

If I'm still sane enough!

 

No uninstall should do this to a system - as I said earlier, this is badly written software!

[sknis]

Read this.

[chrisg_62]

Chris, do you have any Roxio items running at startup? If so, you can disable them through msconfig/Startup.

 

Also, do you have your antivirus software running, while you are doing your video editing? If so, disable it until you are done with your editing.

 

Oh, and AutoCad, which costs about $7,000 U.S. (for the version that I need to get, soon), has had many service packs already, and I am glad they do provide service packs.

 

 

Tried all of these. Disabled all Roxio start up files. Also, downloaded latest fix for DirectX 9, just in case that hadn't been updated. Already tried switching off antivirus - see above. Last run I tried ended with a run time error (previously, I'd got out of the freeze via task manager):

 

VideoWave12.exe R6025 - pure virtual function call. Does anyone have any idea what that means?

[grandpabruce]

Chris, do you have any Roxio items running at startup? If so, you can disable them through msconfig/Startup.

 

Also, do you have your antivirus software running, while you are doing your video editing? If so, disable it until you are done with your editing.

 

Oh, and AutoCad, which costs about $7,000 U.S. (for the version that I need to get, soon), has had many service packs already, and I am glad they do provide service packs.

[chrisg_62]

Please post your computer specs. Look at what others have and post that.

 

The 128 MB graphics card will be slow. You will have to use software encode (which you said that you have tried). Are you trying to burn directly to a disc or have you chosen to encode to an image file or Folder set. Try doing that. What else do you have running while you are doing the video work?

 

Disconnect from the Internet and shut down your anti-virus.

 

Please give us the information requested and tell us if you tried burning to an Image file or folder set.

 

The program works for thousands of people; I guess that you have a special case. If you bought it directly from Roxio web site in the last 30 days, you can return it. Also have you talked to them about support which is FREE for Flagship products. Be nice.

 

Your rant will fall on deaf ears here, we are users just like you; we are not technical support. Once in awhile a Roxio employee will read these posts but may not reply because of your attitude. Is that a GB thing?

 

Home built system comprising:

Processor AMD Athlon 64 X2 5000+

Asus M2N Mobo

3 GB DDR2 800MHz RAM

Matrox Millenium P690 PCIe x16 256 MB

Dual monitors

XP Pro 32 bit SP3

Optiarc AD-7191S, NEC ND-3540A DVD drives,

Numerous HDDs (70 GB free space on C drive)

 

Graphics card was chosen for dual monitor capability, fanless (quiet PC), used mostly for Photoshop work. I don't play games!

(I have been building PCs for more than 10 years, though, and I admit this one is due for replacement - been waiting for Win7 64 bit.

That shouldn't stop this software working, however.)

 

I'm trying to make DVD slide shows to run on TV via regular DVD player (Panasonic), comprising jpegs resized to 1157x768 pixels,

with pan & zoom. Nothing running apart from MyDVD and OS stuff. More than 2 GB free before starting the program.

 

Tried saving to disc image file, program encodes about 60% then shows black screen in preview pane, and freezes. Disconnected from

Internet and switched off antivirus/spyware, program encodes about 60% then shows black screen and freezes. Tried hardware rendering,

software rendering, Roxio AVC SmartEncode on, Roxio AVC SmartEncode off, preview pane goes black, MyDVD freezes. Tried saving to

folder set, screen goes black, MyDVD freezes. This doesn't always happen at the same stage, so it's not a corrupt file in the image set. Tried

different sets of images, same result! I did manage once to save an image file with 6 photos on it, but what good is that?! The program

isn't much use if it can cope only with a very limited number of images. Typical duration of slide shows was about 30 minutes, if that helps.

(300 - 400 photos!)

 

I find this to be an extremely cumbersome and slow piece of software. It takes 4 - 5 minutes to load anything. After adding the images to

the slide show, waiting 3 - 4 minutes for them to load, adding sound track, then going to MyDVD, it takes 4 - 5 minutes before MyDVD opens.

Why so long? I accept that encoding is a lengthy process, although I often edit 3 - 5 GB mpeg/vob files from a TV PC card on the same

machine or external DVD recorder, using Womble software that loads instantly, responds instantly!

 

And no, my rant is not a GB thing, it's a frustrated response from someone who's been using and programming computers for more than 40

years, from big IBM mainframes, to handhelds and everything in between. It's a response from someone who's frustrated by spending good

money on poorly written software. The fact that Roxio has had to issue 2 service packs for this "Professional" piece of software, dated 2010,

speaks volumes about its reliability! But you don't find that out until after you've bought it.

 

I have contacted technical support. They asked for, and I sent, output from msinfo32. Heard nothing since then. And I was polite!

I apologize if I ruffled a few feathers here, though. I guess that came from seeing others post similar problems, indicating that I'm not

alone in suffering from this difficulty, but with apparently no solutions. There may be thousands of satisfied customers, but a quick trawl of

the Internet reveals similar numbers who are quite disenchanted with this particular piece of software. Something I should have done before

parting with my money. And, since this forum is on Roxio's web site, they jolly well ought to be reading it! And regularly.

[sknis]

Please post your computer specs. Look at what others have and post that.

 

The 128 MB graphics card will be slow. You will have to use software encode (which you said that you have tried). Are you trying to burn directly to a disc or have you chosen to encode to an image file or Folder set. Try doing that. What else do you have running while you are doing the video work?

 

Disconnect from the Internet and shut down your anti-virus.

 

Please give us the information requested and tell us if you tried burning to an Image file or folder set.

 

The program works for thousands of people; I guess that you have a special case. If you bought it directly from Roxio web site in the last 30 days, you can return it. Also have you talked to them about support which is FREE for Flagship products. Be nice.

 

Your rant will fall on deaf ears here, we are users just like you; we are not technical support. Once in awhile a Roxio employee will read these posts but may not reply because of your attitude. Is that a GB thing?

[chrisg_62]

I just bought Creator 2010 with the express purpose of creating slide shows, and immediately I have this problem, too.

It hangs in MyDVD every time, no matter what I try. I've updated graphics drivers (Matrox P690 PCIe x16 in XP Pro system),

I've run the program with and without the SP2 update, I've run the program with hardware rendering and software rendering,

and every time it's the same - MyDVD hangs in encode menus. This is simply NOT GOOD ENOUGH. How can Roxio charge

this amount of money for software that does not work? There's a fix in the support section that does not apply - it talks about

turning off animated buttons - can't do that in Creator 2010. Roxio, do you read these pages? Please can someone help. :angry2:

 

 

NOTE: this is now the only thread, and I really would appreciate some feedback on this. It is very frustrating to spend large amounts

of money on something that simply does not work.