The Certificate file is missing or corrupted, re-install it

[Magrsw]

Just installed VHS-DVD and program opens but when I try any function it gives me this message "The Certificate file is missing or corrupted, re-install it"...... I re-installed program ....Same issue, sent message to tech support they said

 

Missing certificate file

Resolution

 

 

Close any Roxio applications currently running.

 

Delete the following folders depending on your operating system:

 

Windows 7 or Vista: C:\ProgramData\Sonic\

 

Windows XP: C:\Documents and Settings\All Users\Application Data\Sonic\

 

 

Relaunch your Roxio software.

 

COULDNT FIND FILE TO DELETE IT!

 

[Jim_Hardin]

Just installed VHS-DVD and program opens but when I try any function it gives me this message "The Certificate file is missing or corrupted, re-install it"...... I re-installed program ....Same issue, sent message to tech support they said

 

Missing certificate file

Resolution

 

 

Close any Roxio applications currently running.

 

Delete the following folders depending on your operating system:

 

Windows 7 or Vista: C:\ProgramData\Sonic\

 

Windows XP: C:\Documents and Settings\All Users\Application Data\Sonic\

 

 

Relaunch your Roxio software.

 

COULDNT FIND FILE TO DELETE IT!

It is the Sonic Folder you are deleting, not a file…

 

[Magrsw]

It is the Sonic Folder you are deleting, not a file…

 

 

Thank You for the visuals, when I open C there is no Program Data folder only program files folder and no Sonic folder either??????

 

 

 

 

There is No program data folder OR Sonic folder!!!!

[firenhancer]

Thank You for the visuals, when I open C there is no Program Data folder only program files folder and no Sonic folder either??????

 

There is No program data folder OR Sonic folder!!!!

 

And do you have the following folder ?

 

C:\Documents and Settings\All Users\Application Data\Sonic\

[Magrsw]

And do you have the following folder ?

 

C:\Documents and Settings\All Users\Application Data\Sonic\

 

 

No such path or file found even did a search for anything with the word sonic ....came up empty! Roxio tech support is usesless!

 

Any other ideas???? please help

 

[firenhancer]

No such path or file found even did a search for anything with the word sonic ....came up empty! Roxio tech support is usesless!

 

Any other ideas???? please help

 

Explains why you are getting the error. Follow clean install process and re-install. You could try Revo uninstaller.