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Installation Issues


Nerdslayer
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I attempted to install Roxio easy VHS to DVD, Win 7 compatible, today and experienced one of my most frustrating experiences with my computer system. Following the instructions given on Preparing your system prior to installing a Roxio product (found here on this site) I proceeded to add the USB video capture device (needed to download the drivers from Roxio) and then installed the software from DVD. First it hung during the install and rolled back. Restarted the process. Software installed but now it gave me the certificate not found error and I attempted to uninstall. It give me the 04C7 error. Performed manual uninstall (as described on this site), as well as deleting the device drivers and reattempt the installation process after doing an additional defrag.

 

After doing this three times, I finally think that I got it correctly installed. Reboot the system and now when I open the program it gives me only the ability to Burn Audio CDs, Burn MP3 CDs and Buy or Rent Movies. Where the heck are the video capture features that were there the previous two other times?

 

I am at wits end here! In times past I would recommend Roxio Products to anyone for ease of use, but this product from out of the gate is a "two thumbs down". I'm on the verge of asking for a refund. Any help will be appreciated.

 

Running: Windows Vista SP2, Intel Core 2@2.40GHz, 4 GB RAM, NVIDIA GeForce 7900 GS (7.15.11.6371), Creative SB X-Fi (6.0.1.1373)

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I think you took too many things completely out of context and tried to apply them! For example there are no "updated drivers" for V2D and there never have been… No idea what that was or what adverse effect it may have had.

 

Let's see if we can figure out where you are at this point. What do you see in the Video-Movies tab?

 

post-39730-1267269159.jpg

 

Then we can decide where you need to go from here.

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I think you took too many things completely out of context and tried to apply them! For example there are no "updated drivers" for V2D and there never have been… No idea what that was or what adverse effect it may have had.

 

Let's see if we can figure out where you are at this point. What do you see in the Video-Movies tab?

 

post-39730-1267269159.jpg

 

Then we can decide where you need to go from here.

 

In the video/movie tab, the only option shown is the Roxio CinemaNow Buy or Rent Movies icon. Nothing else. The previous times that I attempted the software installation, I was able to see the screen you posted, but I either received the certificate file error or you don't have permissions error when I selected any options. (PS: I have a screen capture but unable to load it using the buttons above. Sorry, such a noob.)

 

As for the drivers, here is that link. One of the drivers was not able to load, so I downloaded the drivers from Roxio.

 

Thank you for your assistance.

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In the video/movie tab, the only option shown is the Roxio CinemaNow Buy or Rent Movies icon. Nothing else. The previous times that I attempted the software installation, I was able to see the screen you posted, but I either received the certificate file error or you don't have permissions error when I selected any options. (PS: I have a screen capture but unable to load it using the buttons above. Sorry, such a noob.)

 

As for the drivers, here is that link. One of the drivers was not able to load, so I downloaded the drivers from Roxio.

 

Thank you for your assistance.

OK, thanks for the info!

 

That article, about the drivers, only applies to prior versions of V2D and not the Win7 Certified version! (I will report that article to Roxio)

 

The advertisements across the top are because your version is based on Creator 2010 and not the 2009 Vista/XP version. (you get used to them in time :rolleyes: ) But the lack of buttons indicate a faulty install…

 

Double Check you Version! Clicking Help-About the Version Number must be 1.2.xxx!!!

 

IF that checks out, here is what I would try:

 

Plug in the device and open the Device Manager (Win-Pause keys). Delete entries regarding the device – 2, Roxio Video Capture USB & USB 2861 Device. (both under Sound, video and game controllers)

 

Remove the device.

 

Download and run the Revo Unistaller – Revo - Use it remove V2D.

 

To install:

Reboot and run through the Prep Steps. KB Page

 

Leave the device off and insert the DVD. (drivers are in the 2010 version so it is not required to plug in the device)

 

Check for proper menus, like I posted.

 

If that works, plug in the device and wait for Win7 to recognize it. Then try Capture Video to see if it shows up.

 

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OK, thanks for the info!

 

That article, about the drivers, only applies to prior versions of V2D and not the Win7 Certified version! (I will report that article to Roxio)

 

The advertisements across the top are because your version is based on Creator 2010 and not the 2009 Vista/XP version. (you get used to them in time :rolleyes: ) But the lack of buttons indicate a faulty install…

 

Double Check you Version! Clicking Help-About the Version Number must be 1.2.xxx!!!

 

IF that checks out, here is what I would try:

 

Plug in the device and open the Device Manager (Win-Pause keys). Delete entries regarding the device – 2, Roxio Video Capture USB & USB 2861 Device. (both under Sound, video and game controllers)

 

Remove the device.

 

Download and run the Revo Unistaller – Revo - Use it remove V2D.

 

To install:

Reboot and run through the Prep Steps. KB Page

 

Leave the device off and insert the DVD. (drivers are in the 2010 version so it is not required to plug in the device)

 

Check for proper menus, like I posted.

 

If that works, plug in the device and wait for Win7 to recognize it. Then try Capture Video to see if it shows up.

 

Jim,

 

Thank you for the Revo Uninstaller suggestion. It found a boatload of old Roxio registry items and was able to clear them out. Once I did that, I was able to install the software and got the screen that you sent. The USB Video Capture device works great!

 

Not the best experience I've had with a Roxio product, but with your advice and my patience, I was able to get through it. Thanks!

 

-Nerdslayer

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