running roxio 10.3

[jeanray]

I JUST PURCHASED A NEW DELL WITH WINDOWS 7 AND IT HAS ROXIO10.3 DE INSTALLED . EVERYTIME I OPEN THE PROGRAM IT JUST SITS AND WILL NOT RUN SOMETIMES I CAN HIT CTRL ALT AND DELETE AND GET OUT OF IT BUT MOST OF THE TIME I HAVE TO SHUT MY COMPUTER DOWN THE WRONG WAY TO GET OUT OF IT I CALLED DELL AND THEY TOOK OVER MY COMPUTER AND THEY COULD NOT GET IT TO RUN SO THEY UNINSTALLED IT AND THEN HAD ME GO TO A WEB SITE AND DOWNLOAD IT DIRECTLY FROM THE ROXIO WEB SITE STILL IT DIOD NOT WORK SO I HAD TO UNINSTALL THAT AND DELL JUST SENT ME A ROXIO EASY CD & DVD CD I INSTALLED THAT AND IT STILL WILL NOT RUN SOMEONE TOLD ME TO GO TO ROXIO AND RIGHT CLICK AND RUN AS ADMINISTRATOR BUT STIILL ALL IT DOES IT FREEZE UP IS THERE ANY WAY I CAN GET THIS PROGRAM TO WORK? ANY HELP WOULD BE APPRECIATED

[firenhancer]

No Caps please.. It means shouting. Check this list of some of compatible retail products with Windows 7. I'm surprised if Dell is aware if the product is at all compatible.

 

BTW what did you download from Roxio website that did not work?

[lynn98109]

I JUST PURCHASED A NEW DELL WITH WINDOWS 7 AND IT HAS ROXIO10.3 DE INSTALLED . EVERYTIME I OPEN THE PROGRAM IT JUST SITS AND WILL NOT RUN SOMETIMES I CAN HIT CTRL ALT AND DELETE AND GET OUT OF IT BUT MOST OF THE TIME I HAVE TO SHUT MY COMPUTER DOWN THE WRONG WAY TO GET OUT OF IT I CALLED DELL AND THEY TOOK OVER MY COMPUTER AND THEY COULD NOT GET IT TO RUN SO THEY UNINSTALLED IT AND THEN HAD ME GO TO A WEB SITE AND DOWNLOAD IT DIRECTLY FROM THE ROXIO WEB SITE STILL IT DIOD NOT WORK SO I HAD TO UNINSTALL THAT AND DELL JUST SENT ME A ROXIO EASY CD & DVD CD I INSTALLED THAT AND IT STILL WILL NOT RUN SOMEONE TOLD ME TO GO TO ROXIO AND RIGHT CLICK AND RUN AS ADMINISTRATOR BUT STIILL ALL IT DOES IT FREEZE UP IS THERE ANY WAY I CAN GET THIS PROGRAM TO WORK? ANY HELP WOULD BE APPRECIATED

I have found that if I'm too impatient with something, it causes problems. When I was running PhotoShop on a 400MHz computer, I walked away for 5 minutes to let it finish loading.

 

Also, doing a reboot can muck up a program if it isn't already mucked up.

 

So the first thing that would be needed is a clean install, which isn't quite the same as "uninstall" - it gets out the bits and pieces that Microsoft leaves behind when it "uninstalls".

(Check the post by gi7omy here)

There may be some things that don't quite match because Dell Edition (DE) isn't quite the same as a full Retail Version.

 

Another option is to use Revo uninstaller in the Moderate mode.

Check this post by sknis.

 

Once it is cleaned up, use the Dell install disc - it should work, assuming it is EMC 10.3, which (since it's what is used for Easy CD and DVD Burning) is Win 7 compatible. However, if what you downloaded is Easy Media Creator 10 without the .3, it is NOT Win7 compatible, and won't work.

 

However, it won't have all the features of the Full Easy Media Creator 10.

 

Lynn

 

PS - let us know how it goes.