Updating problem

[Whitaker]

After download the update from 10.5 to 10.6 on a Snow Leopard system I tried to drag to folder to Applications and after selecting "replace" previous version, the following message came up:

 

"The operation can’t be completed because you don’t have permission to access some of the items."

 

I am administrator and the only user on this Macbook. Can anyone explain what this blockage is about and how to get past it?

[sel3]

Iam also having the same problem with toast update 10.06.

 

Sel

[virgomonkey]

Same here. i too have snow leopard on i mac. it also was saying to the effect that "you are installing an older version as the application folder has a newer version" words to that effect. i went ahead and it screwed up the application which actually disappeared. i was left with a dock icon with question mark. tried it all again and same thing including the permissions thing you stated.

thanks to time machine i was able to go back in time and quickly restore the 10.5 version and all is well again......i hate these tech probs cos you cant just talk to a human anymore when you've got one...

 

logged a problem on customer service and will wait......wont update until then...let you all know if i get any sense...

[virgomonkey]

back again

looked at the help pages and searched 10.0.6 update and info came up that if a permissions problem message occurs, shutdown the application, rename the titanium toast folder OR delete it and then try again the install of the downloaded update.

 

since i had a backup i had a go by renaming the folder that is held in the applications folder in finder. I gave it a name for eg "original Toast 10 Titanium"

 

i then did the install of the downloaded dmg file and shoved the folder ( as it directs you to) named "Toast 10 Titanium" across to the applications folder......and whoa la...it worked and installed. had to do all the acceptance thing as if it was new and is ok. when toast is launched its version is indeed now updated...

 

later, now confident it works i deleted the modified folder i renamed "original" and still good.

 

hope that helps

[Alan McDonley]

Same permission issue with update to 10.0.6 (after uninstalling 10.0.6, reinstalling 10.0.4, updated to 10.0.5 ok, now can't update to 10.0.6)

 

All this due to -18771 error on AVCHD DVD burn.

 

How do I use time machine to go back to the version that worked two weeks ago?

Just restore the time machine version of the Toast app folder?

What about the two ToastIt, and the ToastIt.service listed in the OS applications list? I don't know how to revert those items.

What about Toast preferences? Revert them also?

 

 

[tsantee]

Same permission issue with update to 10.0.6 (after uninstalling 10.0.6, reinstalling 10.0.4, updated to 10.0.5 ok, now can't update to 10.0.6)

 

All this due to -18771 error on AVCHD DVD burn.

 

How do I use time machine to go back to the version that worked two weeks ago?

Just restore the time machine version of the Toast app folder?

What about the two ToastIt, and the ToastIt.service listed in the OS applications list? I don't know how to revert those items.

What about Toast preferences? Revert them also?

I suggest deleting or renaming the Toast 10.0.6 application before copying over the previous one from the backup. You can have both. You don't need to copy anything else from the older Toast folder. When you launch the older version of Toast 10 you'll go through the setup assistant again. Just uncheck the box about installing Toast It and Mount It because that doesn't need to change. You can also skip submitting the registration again. There shouldn't be an issue with Toast preferences but you can trash them if you wish. Do that before launching Toast or you'll go through the setup assistant again.