videoconvert12.exe crash

[Vibes]

I could use some help trying to get Roxio Creator 2010...um...TO WORK! I know, silly rabbit...

I have tried for over one week to use all of Roxio’s “Customer Service” options (again, silly rabbit), including Help Tickets, Live Chat, live phone call...each with less success and more frustration than the last! This forum format seems to be the most successful option for other people, so here goes:

First the basic info...

Windows XP, Media Center Edition, Version 2002, Service Pack 3

Pentium D CPU

2.8 Ghz

1 GB RAM

70GB free space

As you can tell, I am not a computer expert. I have only a basic understanding of this stuff, so I apologize in advance. I have only one thing I want this software to do: convert TiVo files (.vob) to Windows Media files (.wmv) viewable on a portable data terminal that has Media Player loaded, but no TiVo support programs (hence the .wmv format which is playable). Roxio’s Call Center assured me that Creator 2010 would do exactly this when I called them BEFORE buying the software (silly rabbit).

Ready for more silly-ness? I simply dropped the CD in, installed the software with no visible problem, and thought it would work!?!? I know, naive! I selected an original video file, even clipped/cut the video, and previewed the video, again, with no visible problem. After changing the output format from MPEG to WMV, I previewed the output video. A conversion window popped up for about 5-10 seconds, and then I got the following error message:

“Roxio VideoConvert has encountered a problem and needs to close...” followed by the “...want to report to MicroSoft...” opportunity. The error details show:

Error signature

AppName: videoconvert12.exe

The convert window then closed and went back to Creator’s home window. I then tried all of the above again, this time without trying to preview the output video. When I tried to convert, I got a message stating that my output device did not have enough memory. I am trying to download to a 8 GB USB flash drive with at least 5 GB free memory!?!? So I go through the steps above AGAIN, this time specifying an output file on the computer rather than a device. I also did no extra ANYTHING...no previewing, no clipping, directly to convert. You guessed it, same error.

Next, I tried to "repair" Creator from Add/Remove. The program would not complete, and simply stopped. Next, I uninstalled and reinstalled Creator 2010. Same problems. I generated a Help Ticket ($1.89/min for customer service on a product I purchased...I know, silly rabbit!?!?!?). No answer from Roxio. So I uninstalled and reinstalled the software again and deleted all files/folders I could find associated with Roxio. Same error. Next, the rants began on multiple tickets. Still no response from Roxio beyond “...we have received your ticket...”. So a little bit of research, and I find a few Help documents, and do the following:

Add/Remove Roxio; Windows Installer Clean up Utility any “Roxio”, “Sonic”, “EMC”, or “SmartSound”; Disable All in “msconfig”; shut off anti-virus and firewall programs; show Hidden Files and delete all Roxio/Sonic-related files; empty Recycle Bin; clear browser history and cookies; tweek Registry Files (per Roxio’s direction); update Windows system; check video/audio/CD/DVD drivers (message indicated that no better version found). Guess what? SAME ERROR MESSAGE!!!!! After a few more days (silly rabbit!), Roxio finally gets back to me, and “suggests”...ready for it...the same thing!?!? So because I didn’t have anything better to do for an entire night, I go through the entire “Clean Uninstall/Install”, this time with the added steps of: update DirectX; update Media Player; install .net framework 3.5; update Adobe flash player. Guess what: SAME ERROR MESSAGE!!!!!

I give up, and apparently, so does Roxio given their lack of response to any of my tickets!?!? From what I’m reading, problems are nothing new for this software, so I’m betting that someone out there has run into this problem before. Any suggestions on fixing this...please?

[atreat2day]

I can't complain about speed in what little I've been able to do with Creator 2010. I've been able to trim commercials out of the programs (quickly and easily) and even burn programs to a DVD. The time required for these actions is what I've found with Roxio's competitors. My problem has been when I've tried to convert the .tivo file to a .wmv file. And it is not a speed issue, it is a crashing issue, as in "Microsoft has to shut this program down"-type of error message. The only "slow" issue I've had is with what Roxio loosely calls its Customer Service. I'm going on 2 months now of a non-operating software, one update from a Roxio Representative telling me that they would refund my money, and now another update from Roxio saying that it can convert TiVo files and they are not refunding my money!?!?!? As a company, I hope Roxio is embarrassed by how this issue has been handled.........though I do not give them that much credit anymore!

M.L.

 

Thank you VIBES! You are the mirror of my issue with this software. I have a new computer with all the great hardware, monitor, mass storage etc etc etc.

 

I am not new to problems solving tech issues but this Roxio software is a joke. All this uninstall, clean install, repair, try using Video this or that etc. etc.

 

Bottom line is I purchase this software because of .tivo files. I don't care about any other functions in the list of comparisons. Simple convert and burn is the goal.

 

Like iTunes. You can right click, convert mp4 to mp3 and burn/transfer to the moon if you want.

 

I did get a recommendation for a mindless software solution called VideoReDo TVSuite V4 which is available at DVRUpgrade. I sent a questionare to the support team for this software and they responded same day with links that gave me clear instructions to each question.

 

This issue now is taking a lost for buying Roxio and once again buy a $100 software for one file type conversion.

 

Again, thank you Vibe for all your posts which saved me from doing any further investments wasting my time, reading endless posts, and tweaking my computer to work for a software that NEVER accomplish any task I purchase it to do.

[gi7omy]

Vibes - this is the first time you havementioned that you were working with Tivo files - what was said before is still valid, but the Tivo problem is another matter entirely and has no bearing on the problem as you originally stated it

 

 

If you check round this forum you will find quite a number of posts on the Tivo issue - this is down to Tivo themselves adding DRM to some of their transmissions and no commercial app will permit you to edit or do anything else with DRM protected media

 

[Vibes]

Sorry for the misunderstanding, but it is not for my lack of mentioning:

 

"...I have only one thing I want this software to do: convert TiVo files (.vob) to Windows Media files (.wmv) viewable on a portable data terminal that has Media Player loaded, but no TiVo support programs (hence the .wmv format which is playable)...."

 

I listed this in the very first post.

I have found two different software competitors (CucuSoft and DRMBuster) that will convert most of the TiVo files with very little problems, but nothing that will work 100%, 100% of the time. I am still looking to convert these files, so if anyone has any recommendations for conversion software, I am still VERY interested.

M.L.

[gi7omy]

Sorry - I missed that in a rather long screed which seemed to concentrate on another problem (which I assume still applies in low RAM and graphics)

 

However it does NOT alter the fact that Tivo are the ones responsible for adding DRM to their files

[Vibes]

No problem. And I would have no problem with Roxio's inability to convert TiVo's files due to TiVo's encoding if Roxio itself/themselves had not told me specifically that IT WOULD do this in order to get me to buy the software. A lot of my time wasted, and so far my money too since they have not refunded me the purchase price as promised. The drama continues!

However, I am still looking for a replacement program. Anyone out there care to recommend a replacement program to do these conversions?

M.L.

[grandpabruce]

No problem. And I would have no problem with Roxio's inability to convert TiVo's files due to TiVo's encoding if Roxio itself/themselves had not told me specifically that IT WOULD do this in order to get me to buy the software. A lot of my time wasted, and so far my money too since they have not refunded me the purchase price as promised. The drama continues!

However, I am still looking for a replacement program. Anyone out there care to recommend a replacement program to do these conversions?

M.L.

 

Google is your friend.

 

[Programmer]

Vibes - this is the first time you havementioned that you were working with Tivo files - what was said before is still valid, but the Tivo problem is another matter entirely and has no bearing on the problem as you originally stated it

 

 

If you check round this forum you will find quite a number of posts on the Tivo issue - this is down to Tivo themselves adding DRM to some of their transmissions and no commercial app will permit you to edit or do anything else with DRM protected media

 

I've been editing Tivo files for Years! Using this Same PC!!!

I used Roxio Creator 9 & 10, and never had these problems...

Click and I'm doing something MYDVD and Video Convert... no slow issues, nothing!

I upgraded to creator 2010 just because it advertises "Faster"

To my surprise... now i click the Trim button and go eat dinner, then if it's moved to the next step, I click Set Start and go watch TV, etc... Can't edit a 1hour video ... although 2 hour shows were a Breeze with 9 or 10 on this PC.

I'm a systems engineer, and I don't understand how the PC is the problem?

Can't blame my Hardware, or the Tivo files, since the only change is the software!

I tried the repair / re-install stuff.. etc?

 

If anyone can help with answers on what's new in this software that prevents "IT" from working on videos, I will apreciate it!

Thanks!

 

[Vibes]

I've been editing Tivo files for Years! Using this Same PC!!!

I used Roxio Creator 9 & 10, and never had these problems...

Click and I'm doing something MYDVD and Video Convert... no slow issues, nothing!

I upgraded to creator 2010 just because it advertises "Faster"

To my surprise... now i click the Trim button and go eat dinner, then if it's moved to the next step, I click Set Start and go watch TV, etc... Can't edit a 1hour video ... although 2 hour shows were a Breeze with 9 or 10 on this PC.

I'm a systems engineer, and I don't understand how the PC is the problem?

Can't blame my Hardware, or the Tivo files, since the only change is the software!

I tried the repair / re-install stuff.. etc?

 

If anyone can help with answers on what's new in this software that prevents "IT" from working on videos, I will apreciate it!

Thanks!

 

 

I can't complain about speed in what little I've been able to do with Creator 2010. I've been able to trim commercials out of the programs (quickly and easily) and even burn programs to a DVD. The time required for these actions is what I've found with Roxio's competitors. My problem has been when I've tried to convert the .tivo file to a .wmv file. And it is not a speed issue, it is a crashing issue, as in "Microsoft has to shut this program down"-type of error message. The only "slow" issue I've had is with what Roxio loosely calls its Customer Service. I'm going on 2 months now of a non-operating software, one update from a Roxio Representative telling me that they would refund my money, and now another update from Roxio saying that it can convert TiVo files and they are not refunding my money!?!?!? As a company, I hope Roxio is embarrassed by how this issue has been handled.........though I do not give them that much credit anymore!

M.L.

[kenwardm]

No word from Roxio yet. Any thoughts here regarding this issue? New update posted above...

M.L.

I came here because I see a similar problem.

 

Reading the responses, I wondered if my PC is a bit "weak". No problem with its video card, ATI Radeon HD 4600, which has 1GB of on board memory. But not much main memory, 1.5GB.

 

Videoconvert crashes when working on a DVD movie. But it worked fine when I threw something smaller at it.

 

That worked. So I'm guessing that an old PC with next to no memory and an Athlon XP3000+, 2.09 GHz, just isn't up to the task.

 

Have you tried playing with a small file?

 

 

[GarryE]

I may have found a repair for Videowave 12 crashing. I am using Windows 7, I tried everything from removal, cleanup apps, registry, reinstalling. Weeks on this problem. Then I updated my Net Framework. No more crashing. I am finally using videowave, creator 2010 without issues. I'm Lov'in it!!

[Programmer]

I may have found a repair for Videowave 12 crashing. I am using Windows 7, I tried everything from removal, cleanup apps, registry, reinstalling. Weeks on this problem. Then I updated my Net Framework. No more crashing. I am finally using videowave, creator 2010 without issues. I'm Lov'in it!!

 

What Version of .NET did you upgrade to! I'm running 3.5.1 (SP1) in my Windows 7.

I can't upgrade from that, that I know of?

If you found an upgrade beyound that let me know!

Thanks for the advice!

 

[kenwardm]

What Version of .NET did you upgrade to! I'm running 3.5.1 (SP1) in my Windows 7.

I can't upgrade from that, that I know of?

If you found an upgrade beyound that let me know!

Thanks for the advice!

I had the same question.

 

There is a .NET version 4 release candidate out there. But I hardly think that this is the answer to a problem like this.

 

 

 

[Vibes]

I had the same question.

 

There is a .NET version 4 release candidate out there. But I hardly think that this is the answer to a problem like this.

 

I agree that I don't think that is the answer. Per Roxio's instructions, I also upgraded to the newest version of .NET that I could find. No success.

The only resolution I got for this problem from Roxio is that I just received my refund check from Roxio in the mail yesterday! How's that for a software company showing confidence in their product: I purchase the software from a retail computer store, I try to get Roxio to help get the program working, and instead, they purchase the software back from me in spite of the fact that I didn't even buy it from them!?!?!?!? Oh well, at least I got my money back!

ME

[kenwardm]

I agree that I don't think that is the answer. Per Roxio's instructions, I also upgraded to the newest version of .NET that I could find. No success.

The only resolution I got for this problem from Roxio is that I just received my refund check from Roxio in the mail yesterday! How's that for a software company showing confidence in their product: I purchase the software from a retail computer store, I try to get Roxio to help get the program working, and instead, they purchase the software back from me in spite of the fact that I didn't even buy it from them!?!?!?!? Oh well, at least I got my money back!

ME

You got your money back?

 

When I tried it last time around, the fine print for the on-line fulfilment agency effectively said "get lost".

 

It seemed to need written letters to a post box somewhere in the middle of Outer Mongolia.

 

[Vibes]

You got your money back?

 

When I tried it last time around, the fine print for the on-line fulfilment agency effectively said "get lost".

 

It seemed to need written letters to a post box somewhere in the middle of Outer Mongolia.

 

I think I was lucky on that one too! I think if it had not been for a screw-up on one of the Help Centers representatives, Roxio would have ran with my money, said "Thank You", followed by a "Screw You!" This, even after I pointed out to them that one of their service reps guaranteed me that Creator 2010 would convert TiVo files to .wmv before I purchased the software!!!!! Fortunate for me, I had a trascription from one of my many Help Tickets where a rep told me that she would check to see if there was a fix, that she did not think there was a fix, and that if there wasn't a fix, she would take care of getting my money refunded to me. Roxio didn't cut me a check until I pointed this second assurance out to them!

Hopefully, someone will do their research, see the kind of "Customer Service" they can expect from Roxio, and go somewhere else!!!!!

ME

[Programmer]

I think I was lucky on that one too! I think if it had not been for a screw-up on one of the Help Centers representatives, Roxio would have ran with my money, said "Thank You", followed by a "Screw You!" This, even after I pointed out to them that one of their service reps guaranteed me that Creator 2010 would convert TiVo files to .wmv before I purchased the software!!!!! Fortunate for me, I had a trascription from one of my many Help Tickets where a rep told me that she would check to see if there was a fix, that she did not think there was a fix, and that if there wasn't a fix, she would take care of getting my money refunded to me. Roxio didn't cut me a check until I pointed this second assurance out to them!

Hopefully, someone will do their research, see the kind of "Customer Service" they can expect from Roxio, and go somewhere else!!!!!

ME

 

I was told they will send me a check also.

I went through the Support with my questions about the Trim hanging and was offered a refund.

I took it! Although I would have preffered a Fix.

[Vibes]

I went directly to what Roxio calls their "Customer Service" and presented that very concern. I also pointed out to them the error message they seem to repeatedly ignore. Their answer, and this from 2 days ago after nearly one month of trying to resolve this (ignore the broken English...I cut and pasted the messages):

 

"...A.m. : I apologized for that M.L. however we wanted to inform you that Tivo files is cannot be converted or edited....

...A.m. : The tivo files has there own formats.

M.L. : I'm confused then.........because the software packaging (directly from Roxio) says that TiVo files are compatible input formats. Also, your Live Phone Help Center told me specifically that Creator 2010 would convert TiVo files before I purchased the software!...

...M.L. : I have the packaging here, and listed under "Input Formats:" is ""VOB" and "TiVo"......so which one is correct?

M.L. : Believe me, I would rather believe you, because then Roxio would have to refund the money under false advertising.

A.m. : Okay. As far as I know M.L. Tivo files cannot be edited or converted however I am still checking it ere to make sure on that one...."

 

So there you have it directly from the arses........er.........I mean, horses mouth! My problem solved I guess!

 

Can anyone out there recommend software to convert TiVo files to a .wmv format since apparently Roxio cannot?!?!

M.L.

[Vibes]

No word from Roxio yet. Any thoughts here regarding this issue? New update posted above...

M.L.

[Vibes]

To update, THE SOFTWARE STILL DOES NOT WORK! I am getting the same error message(s) as originally documented here. I completely and cleanly uninstalled and reinstalled the Roxio software. I updated all video drivers. Finally, I reinstalled Creator 2010 as directed. Basically, I followed all Roxio instructions, for the 3rd or 4th time now. "myguggi" was right (Thank You), and increasing the video resolution got rid of the "...not possible to dock the Effect Selector..." error message (WOO HOO, some success in error resolution!!!!!)

I think I finally figured out what Hardin was talking about, and I created a video file using VideoWave. I Exported that file as an MPEG file, and finally burned it to a DVD using MyDVD. This actually worked, and the DVD worked in an independent DVD player.

Finally, I tried using Copy/Convert to convert a TiVo file to a portable device. THIS SOFTWARE STILL DOES NOT WORK! I tried using WMV output, both HD formats (there is not a non-HD format to use). No success. Next, I tried using the Video format out since there IS a .wmv format. No success. Lastly, I tried going out to the default .mpeg format in the Video out option. No success. Are you seeing a trend here? NO SUCCESS!

Can anyone make sense of what is going on here? I'm still hoping that with this forum's help, I can get this software working. God knows that Roxio is not stepping up to the plate to resolve this!

M.L.

[Jim_Hardin]

O.K....this is why I became a Mechanical Engineer rather than an Electrical or Electronics Engineer...most of those last posts completely lost me!

First, regarding the video card driver update, I found 2 different downloads: "Full Software Suite" and "Individual Downloads". My little brain is telling me that the Full Software Suite is the correct one...is this right?

Second, if it is a graphics problem, what is the solution. Are we talking adding additional RAM, as Roxio is hinting at?

Finally, to Jim Hardin...."HUH?????" ;-) I did not understand anything of what you posted. I am sorry, but I am a pretty basic user here. Is there a way to "dumb this down" for me, or is it not even worth it?

Thanks again everyone. If only Roxio were as quick and helpful as this forum is!

ME

No, that is as dumb as it gets… Re-read it what part do you have trouble with?

[Vibes]

O.K....this is why I became a Mechanical Engineer rather than an Electrical or Electronics Engineer...most of those last posts completely lost me!

First, regarding the video card driver update, I found 2 different downloads: "Full Software Suite" and "Individual Downloads". My little brain is telling me that the Full Software Suite is the correct one...is this right?

Second, if it is a graphics problem, what is the solution. Are we talking adding additional RAM, as Roxio is hinting at?

Finally, to Jim Hardin...."HUH?????" ;-) I did not understand anything of what you posted. I am sorry, but I am a pretty basic user here. Is there a way to "dumb this down" for me, or is it not even worth it?

Thanks again everyone. If only Roxio were as quick and helpful as this forum is!

ME

[Jim_Hardin]

Your video file is junk???

 

Think about it, it crashes every program in the Suite you try to run it with.

 

You need to create your own, like using VideoWave to create a slideshow, and using Export As to create an mpeg.

 

Then run that through MyDVD.

 

This will also be a functional test of your PC and the installed software…

 

[gi7omy]

There could still be a graphics problem - the X300SE card uses 'hyper memory'.

 

It is only has 128 MB graphics RAM on the card and 'steals' a further 128 MB from the main system RAM (as well as only having a 64 bit bus instead of the 128 bit of the 'proper' X300)

[firenhancer]

I suggest updating your Video card drivers from here before making any further attempts.

 

[bimicher]

O.K...it's been a busy, but completely non-productive 24 hrs or so. Here's the latest and greatest:

First thing I did was complete a "Repair" from Add/Remove Programs. This time it appeared to work, as the entire process completed without an error and stated that it was Finished! That's a first for me with this software!!!!! Next, I tried to convert a file using the Copy/Convert option in Creator. Same videoconvert12.exe error.

Next, and per that lovely Roxio representative JayK, I started my computer in Safe Mode to check lack of memory possibilities. After successfully starting in Safe Mode, I verified that I had more than 1.0G physical memory available. Again tried to run a convert. Again, no success! This time I got different messages. The error message "The TCP/IP network transport is not installed." displayed two times. Finally, "Cannot initialize burning engine. Please reinstall the software." displayed. Then, the program returned to the Video/Home page. This, immediately after I ran a Repair on the software.

Finally, and per this forum, I launched VideoWave, Edit Video-Advanced, and attempted to add a TiVo file from there. I got several and repeated "It is not possible to dock the Effect Selector at the current display resolution." messages. When I finally was able to try to export/convert, I got a slightly different error message: this time, instead of referring to videoconvert12.exe, it listed videowave12.exe as the detailed error. Same thing with the "...error encountered with video*******12.exe..." message...this time it listed videowave12.exe rather than the videoconvert12.exe message.

Any of you gifted/talented people out there have any lightbulbs going off yet? I am hoping that someone out there understands this and what is going on, so that I can fix whatever needs fixin'!

Thanks again folks,

Vibes

 

The "It is not possible to dock the Effect Selector at the current display resolution." message occurs if your screen resolution is set too low to allow docking of various selection windows. It should be set to 1280x1024 or something similar. I don't think you should be getting that error message if you are adding a file, it should only appear when trying to add the Effect Selector window.