Error Code -50; Popcorn not seen by System Profiler

[TyCox]

Beginning with Popcorn 3, Popcorn would crash anytime I tried to burn or convert only a portion (e.g. main content) of a VIDEO_TS file. Using Popcorn's options, I would exclude any unwanted footage or audio, and Popcorn would fail and display a -50 Error Code. However, if I proceeded to burn or convert the entire VIDEO_TS contents, it would usually work.

 

Since the crashes seemed to occur after upgrading to OSX 10.6 (aka Snow Leopard), I assumed version 3 of Popcorn wasn't designed to work with a 64 bit operating system. I then upgraded to Popcorn 4 but the problem persisted. In fact, nothing works now and the same Error Code is displayed.

 

I was curious if Popcorn 4 was a 64 bit-capable application, so I opened System Profiler and looked for the application among the others listed. To my surprise, neither Popcorn app appeared in the list. The accessory applications, like Disc Cover RE, were in the list. I rebuilt the .locate file and Popcorn still failed to appear in the list. System Profiler is not recognizing Popcorn as an application.

 

Can someone, using Snow Leopard, tell me whether Popcorn is appearing in the list of applications using the Mac's System Profiler (Apple Menu > About This Mac> More Info). Can you tell me if Popcorn 4 is a 64 bit app?

[tsantee]

It shows in System Profiler for me (with OS 10.6) under the heading Popcorn. It is not 64 bit.

 

I haven't experienced any crashes. I suggest trashing the Popcorn Preferences and com.roxio.Popcorn.plist files in your User>Library>Preferences folder and relaunching to see if that cures the issue. Also, be certain there are no xvid codecs in a QuickTime folder in any of your libraries.

[TyCox]

Thank You. Deleting the Popcorn Preferences file in my User Library made both application versions (3 & 4) appear in System Profiler afterwards. I'm disappointed that the Roxio phone sales rep didn't know that the latest version isn't 64-bit capable; that would seem a logical progression for new Mac software.

 

I was able to extract and convert single files from a VIDEO_TS file without an Error Code thankfully. However, I thought Popcorn 4 created "chapter previews" in the Media Browser to make file identification easier. I don't know what a VOB or BUP file is.

 

You advised removing xvid codecs from QuickTime folders in the Libraries. I didn't find anything resembling that description. The only files within those folders were two Apple codecs and some Flip4Mac components. Does "xvid" pertain to QuickTime X? Why is it problematic? Is QuickTime used by Popcorn to perform conversions? If so, is it preferable to have QuickTime 7 [Pro] installed?

[tsantee]

Thank You. Deleting the Popcorn Preferences file in my User Library made both application versions (3 & 4) appear in System Profiler afterwards. I'm disappointed that the Roxio phone sales rep didn't know that the latest version isn't 64-bit capable; that would seem a logical progression for new Mac software.

 

I was able to extract and convert single files from a VIDEO_TS file without an Error Code thankfully. However, I thought Popcorn 4 created "chapter previews" in the Media Browser to make file identification easier. I don't know what a VOB or BUP file is.

 

You advised removing xvid codecs from QuickTime folders in the Libraries. I didn't find anything resembling that description. The only files within those folders were two Apple codecs and some Flip4Mac components. Does "xvid" pertain to QuickTime X? Why is it problematic? Is QuickTime used by Popcorn to perform conversions? If so, is it preferable to have QuickTime 7 [Pro] installed?

Popcorn 4 does show individual chapters in the Media Browser. Just double-click on a title from a DVD or VIDEO_TS folder and the Media Browser lists all the chapters, each with a thumbnail image. There is no way to identify the chapters other than being in sequential order and the option to click the viewer button to watch the chapter. The button beneath the DVD button also accesses the titles and chapters levels in the browser.

 

I don't know if the third-party Xvid codecs are still available. The third-party perian codec replaces them (and many others). For some reason Popcorn and Toast will crash if they are present. If you wanted to convert some DivX and/or .avi videos to DVD then you need perian in order to retain the audio track.

 

I don't know what plans Roxio may have for making its application 64bit.