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EMC 8.0 Crashes


richsark

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Dell D-510

XP Pro, Latest SP & updates

4 Gigs Ram

2.4 Dual Core

ATI 256 Video

All software, Bios are up to the most current avaliable.

 

 

I am in video wave, this is making me upset, It always crashs during most anything, there never the same, I have pasted the messages:

 

1.Faulting application videowave8.exe, version 8.5.0.0, faulting module vcptextoverlay.dll, version 8.0.5.42, fault address 0x00015030.

 

2. Fault bucket 235955313.

 

3. Hanging application VideoWave8.exe, version 8.5.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

 

Then when I tried to close the Roxio Home, I could not, I kept geting "RPC" errors, I have to shut-down and reboot.

 

Please Help

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Dell D-510

XP Pro, Latest SP & updates

4 Gigs Ram

2.4 Dual Core

ATI 256 Video

All software, Bios are up to the most current avaliable.

I am in video wave, this is making me upset, It always crashs during most anything, there never the same, I have pasted the messages:

 

1.Faulting application videowave8.exe, version 8.5.0.0, faulting module vcptextoverlay.dll, version 8.0.5.42, fault address 0x00015030.

 

2. Fault bucket 235955313.

 

3. Hanging application VideoWave8.exe, version 8.5.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

 

Then when I tried to close the Roxio Home, I could not, I kept geting "RPC" errors, I have to shut-down and reboot.

 

Please Help

 

The RPC errors are Remote Procedure Calls within the operating system environment.

 

I have similar issues on a Dell dual core machine and share your frustration, but with more info we may get closer to the source of the issue.

 

After a lot of troubleshooting, I have been wondering if it has something to do with the Dual Core processor, perhaps Intel Matrix Manager and Windows SP2. I am not sure either that Videowave is fully XP SP2 compliant as others have seen Runtime C++ errors that would indicate the program might be having some dificulties with SP2.

 

How big is your original avi file? And how long is your edited production? Do the errors where videowave has to close ("Sorry for any inconvenience" Grrrr) happen at a particular point when you are doing something? I have problems cinsistently around the 10 minute mark. Are you perhaps rendering the video to an output file when this happens?

 

If anyone from Roxio support ever reads these forums, could you please look at this Microsoft Knowledge Base report dated June 1, 2006 as it might be relevant.

http://support.microsoft.com/kb/890196/en-us

--------------------------------------

A memory leak causes Windows XP to become unresponsive

Article ID : 890196

Last Review : June 1, 2006

Revision : 1.3

SYMPTOMS

When you run a program that uses the Windows Management Instrumentation (WMI) service in Microsoft Windows XP, the memory that is used by a remote procedure call (RPC) cache may not be freed, and a memory leak may occur. The RPC cache may grow so large that it causes the program and Windows XP to become unresponsive.

CAUSE

This problem may occur if many expired and unused security contexts are generated every second. (Security contexts are generated by the program that you are running.) The RPC cache is cleaned up at a rate of nine security context entries every 10 seconds. If the security contexts are generated at a faster rate than the cache is cleaned up, the cache grows larger and eventually causes the problem.

---------------------------------------------------

 

Given the above and the fact that several users with dual core processor machines are having similar videowave crashing experiences, I am wondering if the Dual Core processor enables the program to run faster than on other computers and has just pushed it over the operating system parameter limit mentioned above????

 

I know when videowave closes, it *feels* like something has filled up, a page file, memory register or something. Yet all of the affected machines have oodles of disk space and memory. It seems most also have dual core processors.... I'm not techie enough to know, but that it my guess.

 

Perhaps Roxio could get the fix from Microsoft and try it on a dual core machine to see if it fixes the problem.

 

Anyway, if you let us know what the program is doing at the point it crashes, that might help.

thanks,

Amy

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support

 

Faulting application videowave8.exe, version 8.5.0.0, faulting module vcpoverlays.dll, version 8.0.5.42, fault address 0x0000a7f8.

 

What can I do?

More details please. Do you get the error immediately upon starting VideoWave? If not, then describe what sequence of events causes this error.

 

Also, please give us some details about your system, processor, memory, free HD space, video card specifications. All of these things will help us help you.

 

Keep in mind that most of the folks here, like myself, are users like yourself, volunteering their time to help out, not official Roxio Support.

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