wondern1 Posted March 28, 2010 Report Share Posted March 28, 2010 Re: Customer Care Sat, March 27, 2010 7:07:31 PM From: Frank Syster <email@example.com> View Contact To: firstname.lastname@example.org Cc: email@example.com Well I don't believe I will be recommending Roxio to anyone in my computer club since i'm not allowed to transfer it to my new computer even though W7 will allow me to run programs from older OS. Nor will they be wanting to purchase it after I forward this email to them and other forums. And of course this is the last product i will purchase from Roxio. Thanks Frank From: "firstname.lastname@example.org" <email@example.com> To: firstname.lastname@example.org Sent: Sat, March 27, 2010 5:11:16 PM Subject: Customer Care A Roxio Agent has responded to your ticket! (# 927357) Dear Mr. Syster, Thank you for contacting Roxio Customer Care After reviewing your notes, I understand that you are inquiring how to get RecordNow Music Lab 10 Premier installed on your New windows 7 computer. Resolution: Please be advised that you can only install the software on one computer. If you purchased the boxed version, make sure the windows 7 logo is on the box. Otherwise, it is not windows 7 compatible version. If you would consider, you can buy Creator 2010 and get a huge discount for that software. Please call our Inside Sales Team at 1-877-793-7480 (Monday - Friday, 9:00 A.M. to 6:00 P.M., EST. for more information. If you have any questions about the suggestions above or the issue is not resolved, please update this webticket with the steps you have tried and any additional information that may help Sincerely, Roxio Customer Care http://www.roxio.com/enu/support/default.html Have you tried our online self-service tools? Knowledgebase�- http://kb.roxio.com/search.aspx Discussion Groups - http://forums.support.roxio.com/ What's Next? 1. Log into https://selfserve.roxio.com 2. Click on View Your Help Ticket History. 3. Click on your ticket number to view the response and update. 4. If you should need more help with your request, please click on the "update" button to update your ticket. (Note: Tickets will automatically close if no response is received within 5 days) Regards, Roxio Customer Care Please take our survey. **This e-mail is an automatic response and cannot be responded to.** Link to comment Share on other sites More sharing options...
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